Workflow for blocked sales orders

Question

HI all,
I have a requirement in sales in service order .
when a credit check is done for a customer ,sales order will get blocked  and
in the service order for the corresponding sales order will get a status with Not OK. To release the block on this we need to manualy change the status in VKM3 and subsequently in service order (IW32).
My requirement is to do automatic change in the service order status when ever we do release the flag in VKM3.
I think with work flow we can achieve this.
Any standard functionality is supported using workflow for this requirement?
Please help me how to proceed.
Thank you all..

Answer 1

Hi Ravi,
Yes this is possible using workflow!
I just simulated your scenario and there are no events when you release the sales order but the other good news is that there is a change doucment that is written. The field CMGST in the table VBUK gets updated with the value D which is "released by credit representative". Using this you can configure your own event.
However to do this following are the steps you would have to follow:
1. Copy the business object BUS2032 to ZBUS2032 through transaction SWO1.
2. Add an event called as "Released" to this.
3. Generate this new copied version of the BO
4. Delegate the copied Business Object to BUS2032. You can do this in the initial screen of SWO1 by going to the menu "Settings->Delegate". This is the inverse of inheritance through which you will be adding the properties of the subtype(ZBUS2032) to the main type(BUS2032) at runtime
5. Use transaction SWED and SWEC to configure your own event and raise it when the change document is written. Do remember that you will have to put an entry in the "Field restrictions" table in the transaction SWEC to trigger your own event when the Sales Order is released.
6. In transaction SWEC you can put in the change document object as "VERKBELEG" derived from CDHDR table. The business object as BUS2032 and the new event you created in the subtype. Since you have delegated the same it will be available for use for the main type.
7. In the field restrictions put in the table as VBUK and the field CMGST and the old value is * and the new value as D.
8. Once you do this the event will be raised once you release the sales order.
9. You can check the same through the event trace SWEL(Remember to swtich on the event trace through SWELS if it is off)
10. Now you will have to write a function module to change the status of the service order using the OBJNR of the service order and table JEST or use the standard function module STATUS_CHANGE_EXTERN. <b><b>Please remember that you can change a User status because system statuses are changed by the system. However you can change the system status by updating the table but I guess that is not like how the system changes it. When the system itself changes the status then there might be certain follow on documents that are created.</b></b>
12. Now you will have to encaspulate this FM in a method of the business object.
13. You will have to use the ZBUS2032 to add your own method which calls this function module. Hope you have the reference to the service order from the sales order.
14. Now have a task or a workflow which has a single step which inturn calls this method and trigger the workflow or the task using the event.
That might solve the problem you have
Best regards,
Sudhi