Workflow for Process Route in SCASE not getting triggered

This is for the credit case workflow using a process route. I have carried out all the necessary settings in config for Process Route setup in Case Management. I have activated the type linkage for standard template WS78900007 and refreshed the organizational environment. When I created a case and assigned the processor using process route, it doesn't trigger the workflow. Any ideas for fix ? Thanks.

Hello,
First step is to go to the event trace (SWEL - turn on with SWELS) and see if an event is being created.
regards
Rick Bakker
hanabi technology

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Check u have maintained ur outgoing mail server IP in SCOT transation.
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Hello,
80004005 is a general error, this will not help with the issue. Check system status, component status.
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

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Workflow for Process Route in SCASE not getting triggered

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