Workflow goes into incorrect status RESERVED

Hi,
We have gone live with the MSS (PCRs) in June and we have a situation where the manager is trying to approve a PCR and when he clicks on the link (which takes him to the approval screen), he receives a NULL error and in the backend the workflow goes into the status 'RESERVED'.
Has anybody come across this situation? Can this be security related?
Any information related to this will be appreciated.
Regards,
SC

Hi Intekhab,
If you are working with workflows for the first time, you can follow below approach
(To add to the statements of Murali and Abdullah)
1. If you are able to track the related workflow log, Extras->Technical Data will give you the workflow template number
2. Next take this template number and open it through SWDD transaction and analyze the IDOC process setup in your system. Please goto the step where they are checking the IDOC success/failure, the next steps will have the notifications setup.
(In case you are unable to track the workflow log, try to identify the business process / workflow template related to IDOC errors/notifications in your system, your functional consultant can also help to identify the object involved-> go through the object docs to understand the process)
- For further info, please paste WF log screenshot
Hope it helps ...
~Haider~

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Workflow goes into incorrect status RESERVED

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