Workflow is not completed please advice

Hi Gurus,
We have created WF for sales order. when the sales order quantity is above a perticular quantity that sales order line item is blocked for dlivery and WF is triggered. MRP controller gets the mail to take a decision on this. he has to decide whether this quantity is to be taken from stock or convert the sales order to MTO.
We had one issue in production due to which the WF is not completed. The MRP controller has taken the decision but it is not reflected in sales order.
CAN WE AGAIN TRIGGER THIS WF OR CAN WE COMPLETE THE BROKEN WF?
Please advice
Thanks
S J

Hi ,
Please hceck the below points
1. check the workflow log where it has been struck up some where and try to find the various ways to solve that problem
But please discuss with the corresponding person before doing any action in production
2. If the last workitem is dialog workitem and struck from long time then complete that step manually by using SWIA tcode (after the client approval)
3. If the last workitem is inprocess(Background workitem) then select the worktiem and
GOTO -> Technical workitem dispaly
EDIT-> CHANGE
check the options which is suitable for u
(Execute , complete manually , etc )
4. If the workflow is in error status then try to restart the workflow after error
Edited by: vijayareddy on Oct 13, 2010 1:48 PM

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Hi Gurus,
We have created WF for sales order. when the sales order quantity is above a perticular quantity that sales order line item is blocked for dlivery and WF is triggered. MRP controller gets the mail to take a decision on this. he has to decide whether this quantity is to be taken from stock or convert the sales order to MTO.
We had one issue in production due to which the WF is not completed. The MRP controller has taken the decision but it is not reflected in sales order.
CAN WE AGAIN TRIGGER THIS WF OR CAN WE COMPLETE THE BROKEN WF?
Please advice
Thanks
S J
Moderator Message: Duplicate post locked
Edited by: kishan P on Oct 12, 2010 11:54 AM

Hi ,
Please hceck the below points
1. check the workflow log where it has been struck up some where and try to find the various ways to solve that problem
But please discuss with the corresponding person before doing any action in production
2. If the last workitem is dialog workitem and struck from long time then complete that step manually by using SWIA tcode (after the client approval)
3. If the last workitem is inprocess(Background workitem) then select the worktiem and
GOTO -> Technical workitem dispaly
EDIT-> CHANGE
check the options which is suitable for u
(Execute , complete manually , etc )
4. If the workflow is in error status then try to restart the workflow after error
Edited by: vijayareddy on Oct 13, 2010 1:48 PM

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Workflow is not completed please advice

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