Workflow issue =notification mailer

completion options enables you to deliver notification to others using oracle workflow.what does it mean
=====
after the completion of execution of request and generating the report the completed report generation message will be passed to users through the oracle workflow
i have understood this.i dont know whether this is correct.does it men this.please say me

Hi,
Please see if these documents help.
Note: 378281.1 - How Does One Verify The Notification Mailer Is Functioning Properly?
Note: 753845.1 - How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer Issues
Regards,
Hussein

Similar Messages

Oracle Applications Manager -- Workflow Manager -- Notification Mailer

Hi All,
We are facing an issue in the R12 E- Business Suite Po Approval Workflow cycle. The PO is being approved and
the buyer while approving the PO is mentioning the email address where the Po Approval Notification needs to be emailed.
The Po gets approved and in thw wf_notifications table we could see two records entered with the Message Type as mentioned below :
Message Type : PO_PO_HAS_BEEN_APPROVE , status : OPEN and mail_status : SENT , Recipient Role : DCASTAGNA
-- This is fine because the user DCASTAGNA , is receiving the email at the email address which is linked to the
fnd_user record in Oracle. This is an FYI notification which just says The PO has been approved
Message Type : PO_EMAIL_PO , status : OPEN and mail_status : FAILED, Recipient Role : [email protected] -- Why this status is showing as Failed.. The user is not receiving this email notification.
The issue is that the user whose email address has been keyed is not receiving the email notification.
We have the Workflow Notification Mailer configured which would listen to the Send Notification Message posted by the Workflow Engine.
Could someone please help with this issue after we have upgraded to R12. The user is receiving 1 email notifiaction but not receiving the email for the 2nd Message present in the wf_notifications table.
We are stuck because of this issue.
Thanks
sachin.

Hi sachin;
Any errors in the workflow mailer log file?
Any errors in the database log file?
Did you try to bounce the workflow services?
Please check below and see its helpful for your issue:
How to Resend Workflow e-mail Notifications Correctly Sent [ID 942267.1]
How To Resend Notifications That Failed [ID 784040.1]
Please also check Hussein Sawwan's greatest previous post about simalar thread:
Workflow notification Mailer Not sending notifitions in R12
Regard
Helios

Notification mail not send

Hi All,
I have an issue in PR workflow.A notification mail is send to user to approve a PR,but the user says that he did not receive that notification mail.He manually goes to transaction & approve the PR & workflow gets completed.
Please let me know how to find out the cause of this problem.In my workflow log it shows workitem approved by the user.
What can be the cause that notification mail is not send.The user email id is maintained in su01.
Please help.
Thanks in advance

Hello,
You wrote:
"As he executed that step manually ,automatically the workitem got deleted from the user inbox"
This is not something that happens automatically. Is the workflow listeing out for an event which tells it that the activity represented by the step has already been done?
I assume you mean the user performed the operation that was supposed to be done via the workflow step, not that he performed the workflow step itself. If the workflow log shows that he did perform the step, then the user is mistaken.
regards
Rick Bakker
Hanabi Technology

Error in Notification Mailer Workflow

Hi,
I am having a strange situation in Oracle EBS Release 12.0.6 on Windows 2003 server. I think it may have started after applying the 12.0.6 patchset but I am not certain. The issue is with the workflow is not starting up anymore. Looking at log files in the %APPLLOG% directory I have this in the FNDCPG file :
LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.Logger.Logger(String, int) : Logging to System.out until necessary parameters are retrieved for Logger to be properly started.
LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsm.GSMSvcComponentContainer.initializeStateMachine() : BEGIN
LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.SvcComponentContainer.getNewWorkflowContext() : BEGIN
Could not start Service Component Container -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not instantiate GSMSvcComponentContainerStateMachine -> oracle.apps.fnd.cp.gsc.StateMachineException: Could not instantiate GenCartComm with cpid=1287295 ->
oracle.apps.fnd.cp.gsm.GenCartCommException: ORA-01403: no data found
ORA-06512: at "APPS.FND_CP_GSM_IPC", line 499
ORA-06512: at line 1
oracle.apps.fnd.cp.gsc.SvcComponentContainerException:
Could not instantiate GSMSvcComponentContainerStateMachine -> oracle.apps.fnd.cp.gsc.StateMachineException:
Could not instantiate GenCartComm with cpid=1287295 -> oracle.apps.fnd.cp.gsm.GenCartCommException: ORA-01403: no data found
ORA-06512: at "APPS.FND_CP_GSM_IPC", line 499
ORA-06512: at line 1
     at oracle.apps.fnd.cp.gsm.GSMSvcComponentContainer.initializeStateMachine(GSMSvcComponentContainer.java:221)
     at oracle.apps.fnd.cp.gsc.SvcComponentContainer.start(SvcComponentContainer.java:781)
     at oracle.apps.fnd.cp.gsm.GSMSvcComponentContainer.main(GSMSvcComponentContainer.java:418)
Here are the Java mailer tester for the inbound IMAP settings ( I have replaced the e.mail and password by xxxx here).
D:\ora12\APP\inst\apps\APP_syedqadri\logs\appl\conc\log>%AFJVAPRG% -classpath %AF_CLASSPATH% -Dprotocol=imap -Ddbcfile=D:\ora12\APP\inst\app
s\APP_syedqadri\appl\fnd\12.0.0\secure\APP.dbc -Dserver=in.izymail.com -Dconnect_timeout=120 -Ddebug=Y [email protected] -Dpass
word=XXXXX -DdebugMailSession=Y oracle.apps.fnd.wf.mailer.Mailer
MLRTST : oracle.apps.fnd.cp.gsc.Logger.Logger(String, int) : Logging to System.out until necessary parameters are retrieved for Logger to be
properly started.
DEBUG: setDebug: JavaMail version 1.3.1
DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc]
DEBUG: mail.imap.fetchsize: 16384
* OK Welcome to IzyMail v3
A0 CAPABILITY
* CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE SORT
A0 OK CAPABILITY completed
A1 LOGIN [email protected] XXXXX
I have a similar output for the outbound as well....so I don't think I have any issues with the outbound and inbound server itself....but with these configurations my notification mailer is down and the above is the log...
Could anyone shed light on why I would be getting ORA-01403: no data found in the FND_CP_GSM_IPC not sure what that does.....I have gone through the tests of the inbound and outbound java mailers on metalink and they are all working fine....any help would be appreciated.
Thanks
Syed
Edited by: user501998 on Oct 6, 2009 9:41 PM

This seems to be a bug - pl see MOS Doc 433046.1 (After Applying Patches 3438354 an 4017300, Workflow Services are not Starting) for a similar issue in 11i. You might have to open an SR and have Sipport troubleshoot.
HTH
Srini

Workflow Notification Mailer error

Hi all,
I am logged in Application Manager and it shows that Mailer "Stopped with error".
Service Instances for Generic Service Component Container shown as running.
Here is what I see in Mailer Details:
Definition
     ID          10006          Name          Workflow Notification Mailer
     Startup Mode          Automatic          Container Type          Oracle Applications GSM
     Inbound Agent          Workflow Notification In Queue          Outbound Agent          Workflow Notification Out Queue
     Correlation ID
     Status Information          This automatic Service Component has been restarted the maximum of 10 times after stopping with error. Thus, it has been system deactivated -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {OUTBOUND_SERVER=Unable to make a network connection.}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y, INBOUND_UNSOLICITED_THRESHOLD=2, NODENAME=WFMAIL, AUTOCLOSE_FYI=N, INBOUND_PROTOCOL=IMAP, PROCESSOR_READ_TIMEOUT_CLOSE=Y, ATTACHED_URLS=WFMAIL:ATTACHED_URLS, TEST_ADDRESS=, EXPUNGE_ON_CLOSE=Y, PROCESSOR_OUT_THREAD_COUNT=1, ATTACH_STYLESHEET=Y, OUTBOUND_CONNECTION_TIMEOUT=120, INBOUND_MAX_RET_EMAIL_SIZE=100, MAX_INVALID_ADDR_LIST_SIZE=100, PROCESSOR_MAX_LOOP_SLEEP=60, SEND_ACCESS_KEY=N, PROCESSOR_IN_THREAD_COUNT=1, FRAMEWORK_APP=1, CLOSED=WFMAIL:CLOSED, INBOUND_FETCH_SIZE=100, SUMMARY=WFMAIL:SUMMARY, ENABLE_STYLESHEET=N, PROCESSOR_ERROR_LOOP_SLEEP=60, OPEN_MAIL_FYI=WFMAIL:OPEN_MAIL_FYI, FRAMEWORK_RESP=20420, ALTERNATE_EMAIL_PARSER=oracle.apps.fnd.wf.mailer.DirectEmailParser, INBOUND_PASSWORD=_6#986$!0# `+$!**^^A8&@^8^00@%!0&B8%B}#A*|^#, RESET_NLS=N, HTTP_USER_AGENT=Mozilla/4.76, PROCESS=Process, OPEN_MAIL_DIRECT=WFMAIL:OPEN_MAIL_DIRECT, PROCESSOR_LOOP_SLEEP=5, MESSAGE_FORMATTER=oracle.apps.fnd.wf.mailer.NotificationFormatter, [email protected], FRAMEWORK_USER=0, CANCELED=WFMAIL:CANCELED, OUTBOUND_PROTOCOL=SMTP, DISCARD=Discard, ACCOUNT=spi\workflow, FROM=Workflow Mailer, PROCESSOR_DEFER_EVTDATA_READ=Y, WARNING=WFMAIL:WARNING, PROCESSOR_MAX_ERROR_COUNT=10, INBOUND_CONNECTION_TIMEOUT=120, HTMLAGENT=http://finappstest01kt.seattlepacificindustries.com:8001/pls/SPIUAT, INBOX=Inbox, OPEN_INVALID_MORE_INFO=WFMAIL:OPEN_INVALID_MORE_INFO, INBOUND_SERVER=10.0.4.44, OPEN_MORE_INFO=WFMAIL:OPEN_MORE_INFO, INLINE_ATTACHMENT=N, OPEN_INVALI
Where do I need to look for a resolution?
Thanks,
Eugene

Hi,
Have a look at the following documents.
Note: 463354.1 - How to troubleshoot 'Validation failed' errors when starting mailer
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=463354.1
Note: 753845.1 - How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer Issues
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=753845.1
Note: 257723.1 - Error SvcComponentContainer
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=257723.1
Regards,
Hussein

Workflow Notification Mails Are Not Being Sent

Hi
we are running 11.5.10.2 version , some times Workflow Notification Mails Are Not Being Sent , so how should i start diagnose this issue.
Regards

Dear Hussein
thanks for your reply, below are the log messages from the todays file FNDCPGSC6854.txt
[May 12, 2009 1:21:12 PM AST]:1242123672450:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:DAR
EBS:172.30.2.45:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-6854-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProces
sor.send(Message)]:Problem encountered when sending to {[[=?UTF-8?B?2LXZhNin2K0g2LXYp9mE2K0g2LnYrNmE2Kf
Zhg==?= <[email protected]>]]} -> javax.mail.MessagingException: 451 Timeout waiting for client input
[May 12, 2009 1:21:12 PM AST]:1242123672451:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:DAR
EBS:172.30.2.45:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-6854-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler
.sendMessages(String)]:MessagingException -> javax.mail.MessagingException: 451 Timeout waiting for cli
ent input
[May 12, 2009 2:03:48 PM AST]:1242126228129:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:DAREB
S:172.30.2.45:-1:-1:UNEXPECTED:[SVC-GSM-WFMLRSVC-6854-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProc
essor.moveMessage(Message, String)]:Unable to move message {null} -> javax.mail.StoreClosedException: *
BYE Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 closing connection due to timeo
ut.
[May 12, 2009 2:17:01 PM AST]:1242127021657:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:DAR
EBS:172.30.2.45:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-6854-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProces
sor.send(Message)]:Problem encountered when sending to {[[=?UTF-8?B?2YXYp9ix2KrZhiDZgdmG2YrYsg==?= <mvi
[email protected]>]]} -> javax.mail.MessagingException: 451 Timeout waiting for client input
[May 12, 2009 2:17:01 PM AST]:1242127021658:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:DAR
EBS:172.30.2.45:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-6854-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler
.sendMessages(String)]:MessagingException -> javax.mail.MessagingException: 451 Timeout waiting for cli
ent input
[May 12, 2009 3:49:02 PM AST]:1242132542705:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:DAR
EBS:172.30.2.45:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-6854-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProces
sor.send(Message)]:Problem encountered when sending to {[[=?UTF-8?B?2KfYtNix2YEg2KfZhNiz2YrYryDYp9it2YX
YryDYtNio2YQ=?= <[email protected]>]]} -> javax.mail.MessagingException: 451 Timeout waiting for clie
nt input
[May 12, 2009 3:49:02 PM AST]:1242132542705:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:DAR
EBS:172.30.2.45:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-6854-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler
.sendMessages(String)]:MessagingException -> javax.mail.MessagingException: 451 Timeout waiting for cli
ent input
[May 12, 2009 4:03:08 PM AST]:1242133388437:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1:DAR
EBS:172.30.2.45:-1:-1:UNEXPECTED:[fnd.wf.mailer.URLMIMETagListener]:oracle.apps.fnd.wf.mailer.URLMIMETa
gListener.editStyleRef(HTMLTagEvent, String) Making a connection to {http://oracle.kannon.com:8000/OA_
HTML/cabo/images/cache/cmbts.gif)} returned {404 - Not Found}. Leaving as a reference

One user not getting Workflow Notifications Mail

Hi
We are using Oracle11i (11.5.10.2) on windows 2000 server.
One of our user complaining that he is not getting any workflow notification mail to his maild id.
How can we fix and troubleshoot this issue?
Thanks
OH

Hi,
Is the issue with this specific user?
Can you find any errors in the Workflow log file?
Please see if any of these documents is applicable.
Note: 743567.1 - Email Notifications are not Sent, and Mailer Log File Shows Error "Replyto Must Be a Valid Email Address"
Note: 423405.1 - Not Receiving Workflow Email Notifications
Regards,
Hussein

Workflow Notification Mailer continues to fail with a STOPPED_ERROR component status

We are running the E-Business Suite version 12.1.3 (Standard) on Solaris Operating System (SPARC 64-bit). Multi-Org enabled. We just applied over the weekend RUP 7 patch 18004477. We have several seeded and customized workflows running (HR, BENEFITS, GRC, AP, AR etc).
The Workflow Notification Mailer continues to stop in error with this message in fnd_svc_components:
STOPPED_ERROR - Maximum number of errors (10000) have been reached for this Service Component -> oracle.apps.fnd.cp.gsc.ProcessorException: An unexpected RuntimeException or Throwable occurred -> java.lang.NullPointerException
It only runs for a few minutes before ending in error.
I attached the last Workflow Notification Mailer log entries begining around where the component exited with the error above. I suspect that one of the error messages above is the problem. I can send more of the log if necessary.
Due the error message above regarding the maximum number errors we have updated wf_notifications and wf_items table for any rows that are 'WFERROR' to CLOSED status and to a mail_status of SENT. In wf_items we set the end_date to the sysdate for the items where the item type = 'WFERROR'. Despite this we are still receiving this error with the Workflow Notification Mailer.
Does anyone have an idea what is causing the component to shut down with this message? I would greatly appreciate any help with this issue that we are having.
Thank you, Greg
Message was edited by: GregTruta

Hi Greg,
Please see:
Users Suddently Stop Receiving Email Notifications (Doc ID 467516.1)
Error in log ~ The agent could not be found: ECX_INBOUND (Doc ID 1188056.1)
Thanks,
Hussein

Workflow notification mailer not starting after APPS pwd change

Workflow notification mailer not starting after APPS pwd change
The error in the WFMAILER log is
[appprod@nalinoes04 ABPROD_nalinoes04]$ cat WFMAILER1300061.txt
wferr:
- WFXXX_DB_CONNECT CODE=1017 CONNECT=APPS
cpid=1300061, logfile=/abprod/comn/admin/log/ABPROD_nalinoes04/WFMAILER1300061.txtparams=, status=Running, debuglevel= Error Done.[appprod@nalinoes04
Can you please advice ?
EBS 11.5.10.2
DB 11.2.0.1

There is no upgrade, just a usual APPS password changeYou still need to bounce the application services.
The error you have posted above does not tell much about the issue. Please clear the log file, reproduce the issue, and check the log file then.The FNDCPGSC log file
[Oct 23, 2012 12:42:42 PM CDT]:1351014162195:Thread[BES Dispatch Thread,5,main]:0:-1:nalinoes05:172.25.80.54:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-1327162 : oracle.apps.fnd.cp.gsc.SvcComponentStateMachine.updateComponentStatus(Logger, Connection, int, String, String)]:BEGIN (Logger{mLog=[$Header: AppsLog.java 115.76 2004/07/27 17:30:17 kkapur ship $ @16720915 {oracle.apps.fnd.profiles.ExtendedProfileStore@9980d5}],mUniqueId=SVC-GSM-WFMLRSVC-1327162,mLevel=4}, oracle.jdbc.driver.OracleConnection@76ab2f, 10006, DEACTIVATED_SYSTEM, This automatic Service Component has been restarted the maximum of 10 times after stopping with error. Thus, it has been system deactivated -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {OUTBOUND_SERVER=Unable to make a network connection.}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y, INBOUND_UNSOLICITED_THRESHOLD=2, NODENAME=WFMAIL, SEND_UNSOLICITED_WARNING=Y, AUTOCLOSE_FYI=Y, INBOUND_PROTOCOL=IMAP, PROCESSOR_READ_TIMEOUT_CLOSE=N, ATTACHED_URLS=WFMAIL:ATTACHED_URLS, TEST_ADDRESS=NONE, PROCESSOR_OUT_THREAD_COUNT=1, EXPUNGE_ON_CLOSE=Y, ATTACH_STYLESHEET=Y, OUTBOUND_CONNECTION_TIMEOUT=120, INBOUND_MAX_RET_EMAIL_SIZE=100, MAX_INVALID_ADDR_LIST_SIZE=100, PROCESSOR_MAX_LOOP_SLEEP=60, SEND_ACCESS_KEY=N, PROCESSOR_IN_THREAD_COUNT=1, FRAMEWORK_APP=1, CLOSED=WFMAIL:CLOSED, INBOUND_FETCH_SIZE=100, SUMMARY=WFMAIL:SUMMARY, ENABLE_STYLESHEET=N, PROCESSOR_ERROR_LOOP_SLEEP=60, OPEN_MAIL_FYI=WFMAIL:XXAB_OPEN_IBE_WF_MAIL, FRAMEWORK_RESP=20420, ALTERNATE_EMAIL_PARSER=oracle.apps.fnd.wf.mailer.DirectEmailParser, INBOUND_PASSWORD=_!08^@@690^6@6$$^#9^#6#!0$04868!@$^86$!!`}0$8|&%%+++|9|*@, HTTP_USER_AGENT=Mozilla/4.76, RESET_NLS=N, PROCESS=PROCESSED, OPEN_MAIL_DIRECT=WFMAIL:OPEN_MAIL_DIRECT, PROCESSOR_LOOP_SLEEP=5, MESSAGE_FORMATTER=oracle.apps.fnd.wf.mailer.NotificationFormatter, [email protected], FRAMEWORK_USER=0, CANCELED=WFMAIL:CANCELED, OUTBOUND_PROTOCOL=SMTP, ACCOUNT=svc_oracle_mail, DISCARD=DISCARD, FROM=ACCO Workflow Mailer, PROCESSOR_DEFER_EVTDATA_READ=Y, SEND_CANCELED_EMAIL=Y, WARNING=WFMAIL:WARNING, PROCESSOR_MAX_ERROR_COUNT=10, INBOUND_CONNECTION_TIMEOUT=120, HTMLAGENT=http://nalinoes04.abd.ad.acco.com:8000/pls/ABPROD, INBOX=Inbox, OPEN_INVALID_MORE_INFO=WFMAIL:OPEN_INVALID_MORE_INFO, INBOUND_SERVER=lin-hera.na.acco.com, OUTBOUND_SSL_ENABLED=N, OPEN_MORE_INFO=WFMAIL:OPEN_MORE_INFO, MAILER_SSL_TRUSTSTORE=NONE, INLINE_ATTACHMENT=N, OPEN_INVALID=WFMAIL:OPEN_INVALID, EMAIL_PARSER=oracle.apps.fnd.wf.mailer.TemplatedEmailParser, DIRECT_RESPONSE=N, OPEN_MAIL=WFMAIL:OPEN_MAIL, MORE_INFO_ANSWERED=WFMAIL:MORE_INFO_ANSWERED, HTML_DELIMITER=DEFAULT, FRAMEWORK_URL_TIMEOUT=30, COMPONENT_LOG_LEVEL=5, SUMHTML=WFMAIL:SUMHTML, PROCESSOR_READ_TIMEOUT=10, DEBUG_MAIL_SESSION=Y, OUTBOUND_SERVER=nalinoes04.abd.ad.acco.com, INBOUND_SSL_ENABLED=N})
Please see these docs.
How to Troubleshoot 'Validation failed' Errors when Starting the Mailer [ID 463354.1]
Unable To Make A Network Connection For IMAP Username/Password In Workflow Mailer Configuration [ID 784247.1]
Workflow Cannot Connect to IMAP Sever: "Unable to Make a Network Connection" [ID 577592.1]
Error Validation Error Has Occurred: Unable To Make A Network Connection During Mailer Setup [ID 834054.1]
Unable To Connect To The Mail Account. Check The Host, User Name And Password [ID 1123684.1]
How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer For Sending Email Notifications [ID 753845.1]
Workflow Mailer Will Not Start Stays In Starting Status [ID 837893.1]
Thanks,
Hussein

Workflow Notification Mailer stays on Stopping Status

Hi all,
I configured all the settings for Workflow Notification Mailer all the steps were successful. After completing the configuration I tried restarting Workflow notification mailer but it stays in "Stopping" status for a long time. In Workflow Mailer Service Container all the services are already activated. My Apps Version is 11.5.9. If any body faced same kind of a issue please help me out to sort out the issue.
Thanks,

Hi,
Can you find any errors in Workflow log file?
Please go through the following documents, it should be helpful in troubleshooting the issue.
Note: 564394.1 - How to Troubleshoot when the Workflow Services Go Down
Note: 753845.1 - How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer Issues
Regards,
Hussein

Workflow notification mailer hangs with status starting

Hi,
I found that workflow notification mailer process had failed to start. I started it manually by selecting the start option from drop-down box. Now the status shows as starting, and has not at all changed. On selecting the refresh option from drop-down menu, the next page errors out as invalid status.
Has anyone faced this issue. Thanks in advance.
Thanks,
Jay

Hi,
Found the solution. The problem was with the IMAP and SMTP server configuration. Gave the correct names and it started working fine.
Jayant

Need help with Workflow Issue: One notification sending out non-stop email.

Hi,
We've created a custom PO Approval Workflow based on standard PO Approval Workflow and we've had this for a while now. Last week, we encountered an issue where the notification keeps on sending email to the Suppliers and Buyers. We found out that the particular notification_id in the WF_NOTIFICATIONS table keeps getting updated by the minute setting the MAIL_STATUS to INVALID then back to SENT then back to INVALID again and so on. We think that whatever is updating this table is the cause but up until now we haven't found what's updating it. Below are some information of our instance.
Oracle Applications: 11.5.10.2
Database: 10.2.0.4 64 bit
OS: AIX
Custom Workflow based on revision 115.127.11510.16
Customizations:
- Created custom notification XX_EMAIL_PO_PDF_SUPP based on EMAIL_PO_PDF_SUPP.
- Created custom message XX_EMAIL_PO_PDF based on EMAIL_PO_PDF.
- Added #WFM_CC to XX_EMAIL_PO_PDF.
- Created custom attribute XX_PO_WF_EMAIL_PERFORMER and set as Performer to notification XX_EMAIL_PO_PDF_SUPP.
- Created custom function XX_ADDTL_STARTUP_VAL right after function "Set Workflow Startup Values". This function sets #WFM_CC attribute and XX_PO_WF_EMAIL_PERFORMER attribute.
Not sure if the customizations have anything to do with the issue since not all POs have this issue. Have anyone experience this? Would really appreciate any help with this.
Thanks,
Allen

Kashif M wrote:
Just review this thread, may help you
Workflow Notification Mailer is Spamming the Email Accounts of Users [ID 1293792.1]
thanksHi,
This note has solved our issue. Hopefully they will release a fix for this as it is a common thing for us to change the email address of Supplier Site.
Thanks,
Allen

Problem with the Workflow Notification Mailer

Hi Community,
Recently we have just installed the E-Business Suite release 12.0.4 from e-delivery.oracle.com for Linux x86-64 using the VISION Demo database, in order to see and test the release for a future upgrade of our Production environment.
The installation was succesful and we setting up the Workflow Notification Mailer with the data of our SMTP server in order to outbound notifications to that server.
Now, In order to continue testing that instance, we have just executed the scripts to stop de APPS tier and to start the APPS tier, and it seems that the workflow notification mailer can not establish network connection with the e-mail server (Exchange server) after starting the APPS tier.
The Linux server has defined in its hosts file the Exchange e-mail server, and from operating system, we can establish a ping connection.
Any help will be appreciated.
Luis.

Hi,
I had the same issue and I found that Oracle Workflow does not attach files. The solution is to create a table with blob, clob, ordsys, etc data types and reference to the file from a notification and a message.
I did an interface with java to read the document, and then put the link in the oracle workflow message. The link opened the file.
So, for any workflow development is recomended to use your own Entity-Relation Model, including the process number and the files attached to that process.
Regards,
Santiago Meneses
[email protected]
Quito-Ecuador

How to schedule restart of Workflow notification mailer?

We are facing this issue in all environments including production;
Inbound IMAP Notification emails are pending in the INBOX folder of the mail box. These moves to PROCESS folder only after restart of the 'WORKFLOW NOTIFICATION MAILER' every 3 to 4 hours.
I have raised an SR with Oracle support for a solution.
For this temporary workaround of restarting the Notificaiton mailer, I want to know how can I schedule the automatic restart of the 'WORKFLOW NOTIFICATION MAILER', Please advice.

Sami,
See (Note: 466927.1 - How to Schedule Events for the Workflow Notification Mailer).
Regards,
Hussein

How to configure Workflow Notification Mailer for oracle alert in R12

Hi all....,
How to configure Workflow Notfication mailer for oracle Alert in R12. Please provide the complete steps.. Its urgent.. Plz help me..
Regards ,
Madhan

Duplicate thread (please post only once)
plz help me...!!!! Workflow Notification Mailer
plz help me...!!!! Workflow Notification Mailer

Workflow issue =notification mailer

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