Workflow item update status problem

Hi,
we are having 2 level approval process (SRM 5.0 classic scenario). we are having below mentioned problem.
User creates a SC and it goes for approval.once he approves the SC.system shows the node id state as COMPLETED in bbp_pd but the workflow item status will be STARTED and status text will be IN Process.
could any one suggest me how to overcome this problem.do i need to execute any reports or any config is missing?
regards
subbu

Hi Masa,
i have checked the way you have sugggested.
1) before approval the status is STARTED and status text as IN Process and node id status is READY
2) After approval the status is STARTED and status text is IN PROCESS and node id status is COMPLETED
workitem id remains same. approver is not changing anything he is just clicking on approve button.i am not able to see any information in RZ20. i tried to update the cart status through program BBP_ALERT_SB_NOTTRANSFERED but i found no changes in RZ20
any suggestions please
regards
subbu

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