Workflow Notification missing field that was retrieved using RFC

Hi,
We create a dispute case from out r3 system in transaction FBL5N.
This create a dispute case in the FSCM System and an event is created which initiates a workflow. This workflow sends a notification mail to the person responsible informing them of this dispute case.
Customer name field (kna1-name1) is not available in the FSCM System.
In order to get this we do a RFC in the business object BUS2022001 to get the customer name from R3.
This RFC works ok when you goto test the business object.
However when the dispute case is created and notification mail send, the customer name is missing. If I goto the workflow log in FSCM the customer name will be there.
It appears as if the rfc to read the customer name into the business object in the fscm system fails to pick up the customer name initially but it will afterwards ( when you goto view the log). How can I delay the send notification step to ensure that customer name is populated in the business object before the mail is send.
Thanks
Ann

Hi,
I read your threat and saw that your WF is working for Dispute Cases,
I am trying to set this up and have some problems with it.
MAybe you can be a help here.
Did you had to change the standard workflow from SAP to make this work (add triggering events for example) or do further settings apart from the standard customisation in Dispute SPRO and general WF customisation?
In the case modeler, did you add a node with an entry for WF with ANCHOR and attribute WFATT?
Thanks a lot
Hein

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*--> begin - 12/02/09 - Melanie L.
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