Workflow sending 20 email notifications every one hour for the same event

Question

Hi Experts,
We had an issue on a clientu2019s prod system that the workflow triggered the same event 20 times in one hour. Later, a client has resolved the issue by removing the information from the workflow administration and reentering it back again. The workflow administration contains email settings, web settings, workflow roles, and active workflow maintenance. Although, the issue has been resolved but a client still needs to know how that happened. I would like to get some helpful opinions on how this happened because I am very new to the workflow. I would really appreciate your opinions.
Thank you
Don P.

Answer 1

Hi Sue,
Thank you for your response. I am not sure if the event has been triggered erroneously. The client told us that it didn't happen in the dev system when he tested it, but it only happen in the prod system. This project went live a little bit over a year ago without any issues, but it just happened the first on 6/22.
The event is about to notify the user to review a new incident report (EHS), and it's same event id for all 20 email notifications. We will a client to look into their system about how this event raised?, what does the event log reveal? and if he uses the event queue. Again, thanks for your response.
-Don P.