Workflow stopped working when we added new person to dummy HR position

Hi,
We have a third party expense reporting system which apparently sends some sort of IDOC to our SAP system.  This uses a HR dummy position in a dummy org to which users have been assigned.  These users are supposed to receive workflow emails that are expense reporting related.
In August we added a person to this HR position and there were no issues.
In October we added a person to this HR position and workflow stopped working.  We tried taking the person back off who was last added and workflow will not come back on.
How do we get the workflow to process again?  We can figure out why that one person didn't work if we can get the workflow working for the other 5 people going again.
Sorry for the high level details of the issue.  I haven't worked all the parts of it and am just pulling info from people to try and help find a solution.
UPDATE:
Here is the problem as described by my colleague.
For the Concur expense reporting system, the data from the Concur system is communicated as IDOCs to SAP through the PI middleware.  When these IDOCs fail during the inbound processing (status 51) emails will be triggered and sent to the org unit (position - 50003828).  A change was made to the position by the HR team on Oct 7th (a new user was added and one was removed).  Since then the users have stopped receiving emails.  The workflow has stopped.
We tried to take that new user back off and the email did not start back up.  We would like to get it started again and then figure out how to add that new user without an issue.
Thanks,
Wendy
Edited by: Wendy Miller on Nov 11, 2011 11:59 AM

Hello,
"A change was made to the position by the HR team on Oct 7th (a new user was added and one was removed). Since then the users have stopped receiving emails. The workflow has stopped."
The fact that the users have stopped receiving emails does not mean that the workflow has stopped. Ask your colleague why he thinks that.
My guess: a change was made to that position, for example it was date-delimited so that it's no longer valid.
As suggested above, look in SWI1. It'll be very easy if you know what the workflow number (WS....) is.
Is it absolutely certain that it's a workflow sending these mails? If you look at an example of a mail, who was it sent by?
Applying SWI1_RULE would only help if there was just one new user not receiving emails.
regards
Rick Bakker
hanabi technology

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