Workflow System Administrator: document sent

Question

Hi,
I would like to change the content of the document Workflow <workitemId> set to status ERROR sent to Wf System Admin when a Workflow fails at runtime.
Could you please explain me how to change this document and where the template is stored?
Thanks in advance,
Mathieu

Answer 1

Hi Mathieu,
This has nothing to do with the setting in your current workflow definition. This setting is made in the workflow customizing - transaction SWU3.
There you can define who is the workflow system administrator and if mails should be sent. Go to transaction SWU3 and look at the following activities:
- Maintain Runtime Environment --> Maintain Workflow System Administrator: Here you set who this is. Your user-id is set here.
- Maintain Runtime Environment --> Schedule Background Job for Work Items with Errors: Here you can define if a background job should be scheduled for workflowinstances that go into error. This also controls if a message is sent to the WF System Administrator each time a workflow goes into error. Check also the explanatory text of this activity:
Function
You use this activity to schedule monitoring and special treatment for background work items that could not be executed initially because of a temporary error in the underlying object method. These background work items with temporary errors are then restarted automatically. The activity must also be scheduled if the workflow system administrator is to be notified automatically by mail in the event of application errors and system errors.
Kind regards,
Joost van Poppel