Workflow Vs Actions

Hi
What is the difference between using workflow and actions for a transaction?
Thanks

Hi....
Workflow is SAP specific technology to automate the flow of tasks among various agents in an organisation.....
U will design this WF using workflow modeller ..Tcode SWDD...
Once designed....It can be called immediately as soon as the event is triggered in the transaction...
Reward me ..It is useful

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Error from Cisco Agent Desktop - The agent- or workflow-initiated action request failed.

We have roughly 20 agents using Cisco Agent Desktop version 85.1.417 and I have one that when she clicks the phone button to answer a call she gets the error: "The agent- or workflow-initiated action request failed."
I reinstalled the program, but she still receives the same error. What could be causing this problem?

This is what I found in the log:
2014-10-06 08:59:46:838 INFO VOIP2021 Desktop monitoring enabled for extension [9214].
2014-10-06 09:00:12:147 WARN STD3000 Get registry key <MTS_CitrixInstall> under path <SOFTWARE\Calabrio\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.
2014-10-06 09:00:12:159 INFO SOCKET0000 <CADEEMConnector> service on port <59015> has started.
2014-10-06 09:01:01:580 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781617 != 37533406)
2014-10-06 09:09:28:543 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781655 != 37533406)
2014-10-06 09:13:42:458 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781669 != 37533406)
2014-10-06 09:29:03:809 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781740 != 37533406)
I'm attaching part of the DBG log. I hope that it helps.
Thanks

Workflow in Action Profile

Hello Experts !!
I want to use Workflow in Action Profile.I created a new workflow but this workflow is not coming while creating action profile.
Please let me know what can be the issue?
Thanks in Advance.

In Workflow container add container element with name business object eg "BUS2000125" for task
and select object type and enter your object and create.
save and active w/f.
go to action defination you can see the w/f in f4 hellp .
regard vijay

To Add Action to workflow doc action list

Hi All,
I created a custom component and then I add a Resource HTML include
In Resource HTM include I selected workflow_doc_action_forms
Then I added fallowing code in htm page
<@dynamichtml workflow_doc_action_forms@>
<$RowData.actions = "<$include action_popup_image$>" & "<$include doc_info_action_image$>"$>
<$exec rsAppendNewRow("PopupProps")$>
<$PopupProps.label = lc("wwWorkflowAssign")$>
<$PopupProps.function = "javascript:alert('<$js(WorkflowAssign)$>');"$>
<$PopupProps.ifClause = "WorkflowAssign"$>
<$PopupProps.class = "debug"$>
<$PopupProps.id = "alertDocName"$>
<$include create_action_popup_container_include$>
<$exec rsCreateResultSet("PopupData", "actions")$>
<$exec rsAppendNewRow("PopupData")$>
Then I restarted my content server.
Then I check_ in a document and Then went my workflow assignments actions I could not find these new action
Please help me what’s going wrong in this.
Thans In advance
Kishore

Bump

Time based workflow:wait action not working

I need to build a workflow for sending mail to manager if for an opportunity sales stage "requirement" remains for more than 30 days,I have given the workflow condition as:
([<SalesStage>] = "01 - Requirements")
& then 2 actions 1st "Wait" & then "Send mail" somehow its not working.Please guide where i am getting wrong..

Let me understand your business case: You need to send ONE email to the manager of the opportunity owner, if the Sales Stage = '01 - Requirements' for more that 30 days.
You need two workflows and a unused/custom field (a boolean field is preferred). Both workflows are similar. The first workflow is based on the event - When new record saved. This workflow will be invoked as soon as a new opportunity is created. The second workflow is invoked whenever the opportunity is modified using the event - When modified record saved. Any user who has edit rights to the opportunity could modify the opportunity but not change the sales stage. This results in an unpleasant situation where the manager could be flooded with emails. That's where we use the boolean field to protect against multiple updates and ensure a single email is sent after 30 days if the sales stage is still '01 - Requirements'
Workflow 1
Record Type: Opportunity
Event: When new record saved
Condition:[<SalesStageId>] = "12ASA-XCD34" AND ([<IndexedBoolean0>] IS NULL OR [<IndexedBoolean0>] = "N")
Note:
1. IndexedBoolean0 is the field named Indexed Checkbox in the list of fields
2. I have used the sales stage id. You have to find out the sales stage id for '01 - Requirements' and use it here.
Workflow 1 - Actions (remember to activate all actions and workflows)
1. Action = Wait
Period= 30 days
Reevaluate Rule Conditions After Wait = Y
2. Action = Field Update After Wait
Field Name = Indexed Checkbox
Value = "Y"
Overwrite Existing Values = Y
3. Action = Email
From > Specific Email Address> "[email protected]"
To > Relative User On Record > Opportunity Owner's Manager
Repeat this workflow configuration for Workflow 2, where the only difference is the event which should be When modified record saved
Exposing the Indexed Checkbox on the opportunity detail page layout for all users is optional (not recommended). It might be a good idea to expose this checkbox on the opportunity detail page for the administrator role only... so that he/she can take corrective action if an email is not sent after 30 days.

Workflow and Actions

Hi all,
Can anyone please tell me the difference between workflows and actions .
The requirement is that a mail must be sent on the click of a button.
I want to know whether to go for Workfloes or Actions.
Kindly reply immediately as this is bit urgent.
Regards,
Vijay

Hi,
Also Go through the links:
http://help.sap.com/saphelp_crm50/helpdata/en/00/214dcf78a34685936d835d94178df5/content.htm
http://help.sap.com/saphelp_crm50/helpdata/en/de/a38338d22aa947e10000009b38f8cf/content.htm
http://help.sap.com/saphelp_crm50/helpdata/en/65/bacdcb2e164428adde4137a39685cf/content.htm
Regards,
Azaz.

Workflows and Actions....

Hi all,
Can anyone please tell me the difference between workflows and actions .
The requirement is that a mail must be sent on the click of a button.
I want to know whether to go for Workfloes or Actions.
Kindly reply immediately as this is bit urgent.
Regards,
Vijay

Hi,
I am not sure about Actions but you can send the ifrmation through mails by maitaing the mail ids in the distribution lists.
Create a Distribution list using SO23 and add Users whom to recieve messages.
Modify your Inbound function module to handle if idoc failed to post by calling the function module: SO_NEW_DOCUMENT_SEND_API1
Reward points if it is helpful
Regards,
Ashok

Can't find workflow panels/actions folder in PSE 9

Hello.
I'm tring to install an action (APE-High-Impact.atn; MarkGaler.com) which is looking for a workflow panels/actions folder. I don't find any such. Am using PSE 9, Win 7.
Got any suggestions please and thanks in advance,
Jim

Ok those are the program files, not the program data.
Try pasting or typing this path into the search box at the bottom of the start menu and then hit the enter key.
C:\ProgramData\Adobe\Photoshop Elements\9.0\Locale\en_us\Workflow Panels
right click inside the search box and choose paste:
then this should appear and then press the Enter button on the keyboard:
then a folder view similar to this should open:

Workflow IPC Action not sending data

I am trying to pass enterprise data from CAD to an in-house application with the IPC action in Desktop WorkFlow Admin. We are on UCCX 9.0.2 with Premium seats. At the moment I have the IPC action configured to send the data to 127.0.0.1:8888 and I have a program listening on that port for any data. The action is tied to a Task button in CAD, when I click it no data is received in the program listening to that port. In the CAD debugs, it seems to believe it is sending something though.
2014-10-27 18:04:39:737 DEBUG [0x22f8] MainFrm.cpp[1932] CMainFrame::OnUserdefined3: MF1932 User clicked TASK3 button
2014-10-27 18:04:39:738 DEBUG [0x22f8] AppearanceEventWnd.cpp[2246] CAppearanceEventWnd::DoActions: BEGIN
2014-10-27 18:04:39:738 DEBUG [0x22f8] AppearanceEventWnd.cpp[2592] CAppearanceEventWnd::GatherInformation: End
2014-10-27 18:04:39:738 DEBUG [0x22f8] AppearanceEventWnd.cpp[2293] CAppearanceEventWnd::DoActions: Executing action IPCAction
2014-10-27 18:04:39:738 DEBUG [0x22f8] IPCAction.cpp[691] CIPCAction::SubstituteDataFields: IPC0691: Start of SubstituteDataFields IPC Action SendStart.
2014-10-27 18:04:39:738 DEBUG [0x22f8] IPCAction.cpp[781] CIPCAction::SubstituteDataFields: IPC0781: End of SubstituteDataFields IPC Action SendStart :
2014-10-27 18:04:39:738 DEBUG [0x22f8] IPCAction.cpp[691] CIPCAction::SubstituteDataFields: IPC0691: Start of SubstituteDataFields IPC Action SendStart.
2014-10-27 18:04:39:738 DEBUG [0x22f8] IPCAction.cpp[781] CIPCAction::SubstituteDataFields: IPC0781: End of SubstituteDataFields IPC Action SendStart :
2014-10-27 18:04:39:738 DEBUG [0x22f8] IPCAction.cpp[263] CIPCAction::Execute: 0263 CIPCAction::Execute: Sending <ANI=&PlayerNum=&Start=10> to IPAddress <127.0.0.1> port <8888>.
2014-10-27 18:04:39:738 DEBUG [0x22f8] IPCAction.cpp[659] CIPCAction::sendIpc: IPC0659: sent 24 bytes for IPC action SendStart
2014-10-27 18:04:39:738 DEBUG [0x22f8] IPCAction.cpp[675] CIPCAction::sendIpc: IPC0675: Successfully closed IPCAction socket.
Not only is no data received but TCPview and wireshark don't catch any activity either. Is there some other area that has to be configured before CAD is allowed to send data via the IPC action?
Thanks for any input.

I have used netcat and a custom application thrown together in visual studio to listen to a specified port and show any data that is received. They both work, we have tested them thoroughly. We are on UCCX 9.0.2 with Premium seats. The want to use IPC to send call info like Calling#, AgentID, PlayerAccount, Cal_duration etc. to a custom application that will query multiple databases to display the customer info all in one place. IPC would be the simplest and most efficient way to send this small amount of data. Problem is, the data doesn't appear to be leaving the CAD application during the IPC action.
Thanks for the response!

Workflow triggering actions?

We defined multiple workflow actions for opportunity sales assistant. These actions share a common business logic (WF template), but they should be processed by different groups depending on the actions.
Is there a way for us to find out the triggering action at runtime? so we can direct the workflow to the responsible group.
We were able to pass the opportunity business object to the workflow container, but it doesn't contain any information of the triggering action.
Thanks, Yan

You can't update another object when one object is updated i.e. Custom Object can't be updated automatically using Workflow when Contact Object is updated. You need to use Web Services to do this. All you have to do is define some Integration Events on the Parent object (which triggers the Update) and then based on the Integration EVent, update the Child Object (which needs to be updated).
BTW, this is not related to Contact On Demand, it is related to CRM On Demand Topic

CHARM Workflow- Z Actions

Hi All,
We are in process of implementing workflow for CHARM.
Our requirement is to trigger a workflow whenerver there is change in the Status of the request.
After going through various articles and blogs, i am able to process till the step to create a Z action and attach that action to existing Profile.
Although i have create a z action and attached my customized WF Template number in 'Processing types', my workflow is not getting triggered once the status is changed to 'IN development. I have maintained the conditions as well.
All i am confused is, Do i need to put any triggering event ( Currently only 'created' event is getting triggered in system') and yes, which event do i need to put here
OR
Does system fill the container element ( of type BUS2000116 import checked) of my customized workflow .I have made my WF template as general.
Kindly suggest.
Regards,
Sangvir Singh

Hi Sangvir,
One quick and easy way is to check if your action got triggered in the system or not. You can do that using an Action monitor program RSPPFPROCESS (transaction SPPFP).
There you could check the status of the action and if it all got triggered. If the action got triggered correctly, you could chekc in the log what the issue was which did not cause the workflow to trigger.
Hope this helps!
Regards,
Saumya

Workflow step (Approve Action) calling custom Java Service and "passing params"

Good Afternoon, Fellow Coders!
Normally I research and do proof of concepts until I find a solution but given super tight deadlines, I just don't have time - so I need your help.
I am trying to have an Workflow Approve Action (Workflow Exit Event idocScript call) call a Custom Component (Java Service) AND "pass" some kind of parameters (bare minimum dDocName)
In a perfect world it would be as simple as: processContentInfo(String dDocName, String xMyCode1, String xMyCode2);
But since I am calling the Java Service from idocScript (via executeService) I cannot directly pass params via the API.
Is there a simple way to do this??
It seems like if you can't directly pass params you could at least set them in the managed container (m_binder) and just know to pick them up on the Java side via some DataBinder like m_binder.getLocal(
Am I missing a simple idocScript function that will let you do this?
Note: I am NOT executing the Service from a URL so the normal ?param1&param2 -> m_binder.getLocal solution is no good.
Also, Bex's book warns about Service Classes "not easily being able to call other UCM Services".... My Custom Service needs to do exactly that (as well as JDBC and other stuff). Is this really an issue??
Seems like as long as I have dDocName I could use RIDC to hit whatever I want as long as I know how to use a binder, etc - is there some mystic nuance that prevents this? Or was he just saying it's hard UNLESS you know RIDC well??
Any and all quality advice is appreciated! And please, try to give me a detailed answer as opposed to something vague like "try a Service Handler", I need something I can quickly digest.
Thanks in advance!

You can set parameters for the service call by setting Idoc Script variables before you call executeService.
<$dDocName="TEST12345"$>
<$param1="09876"$>
<$param2="ABCDEFG"$>
These variables are then available via the service DataBinder.
Here is information about how to execute a service from a custom component. There should not be any issues doing this.
http://www.redstonecontentsolutions.com/5/post/2012/05/executing-a-service-from-aservicehandler.html
http://jonathanhult.com/blog/2012/06/execute-a-service-from-a-java-filter/
Jonathan
http://jonathanhult.com

Failed to attach workflow to "Downloads" as a folder action

Hi, everyone
     I am trying to move the files and folders I get via AirDrop to a folder named AirDrop with automator. I use the following workflow
     Folder Action receives files and folders added to Downloads
     Get Specific Finder Items (Downloads)
     Get Folder Contents (Un-tick Repeat for Subfolder found)
     Filter Finder Item ( All of following are true : Name is not AirDrop )
     Move Finder Item ( To AirDrop : tick Replace existing files)
     It works perfectly fine when I tries to run it step by step or using Run button. But it doesn't work when I add a file or folder to the Downloads folder. So, I tried to remove the .workflow file from the Folder Actions and re-install it again. When I do that, this
occurred.
     Please help me. Thanks in advance

a rough draft of the script that answered my own question:
tell application "Microsoft Word"
activate
end tell
tell application "System Events"
delay 0.5
keystroke "a" using command down
tell application process "Microsoft Word"
click menu item "Page Setup..." of menu "File" of menu bar item "File" of menu bar 1
delay 1
click pop up button 3 of window "Page Setup"
keystroke "Any"
delay 0.5
keystroke return
delay 0.5
keystroke return
delay 1
click menu item "Print..." of menu "File" of menu bar item "File" of menu bar 1
delay 1
tell menu button "PDF" of window "Print"
click
click menu item "Create Booklet" of menu 1
end tell
end tell
end tell

Action-Box: workflow for choise Business Activities

Hello,
I must add a workflow in the action box in WinClient.
The workflow multichoise we appear and to the last the agent choose the correct Business Activities.
do you have any advice?
Thank you in advance,
Maddalena

Hi
you want to start workflow with action box.
what do you mean by correct Business Activity?
Creating it?
Regards

Workflow action on Custom Field

Is it possible to create Workflow rule action 'Update Field After Wait Action' on a custom field?

Yes, you can.
Regards,
Som

Workflow Vs Actions

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