Workflow - waiting for the communication Service - Msg 672

Question

Hi,
We are facing problem in a program, which triggers mail through a workflow.
when the notification is rejected it calls an workflow
and when the notification is approved it calls an workflow
in the 2nd case.. when the notification is approved the mail is not getting delivered to the user.
in SOST we found that it is showing the satus sent.. with the Msg 672 ( waiting for communication services)
can anyone guide.. what may be wrong .. or where to check it and solve this issue
Thanks
am s

Answer 1

Hi,
You can use the program lines..
*** These two statemnets are used to force the mail to send it to the
*receipeint otherwise we need to go to SOST tcode where we need to press
* F8 to send the mail to the other user. To avoid this we need to use
*these two statemnets. Here the mail is not in queue.
submit rsconn01 using selection-set 'INT' and return.
call function 'SO_DEQUEUE_UPDATE_LOCKS'.
* SUBMIT rsconn01 WITH mode   = 'INT'
*                      WITH output = 'X'
*                      AND RETURN.
But since you care sending the mail through a workflow and not programatically,
Copy the standard BO, SELFITEM in which you can add the above two commands in the SENDTASKDESCRIPTION method.
Create a standard task in PFTC binding the z BO and give this task in your mail step which will force the mail to your inbox.
Regards
Indu