Workflow - Wrong approver name

HI
In our dev instance, users are getting action notification in email, once got approved, the transaction is over, and in the "Who" coloumn, different person name is storing instead of the approved person name.
In our Test Instance, users are getting FYI notification in Email, but they are not getting email notification. Do we need to set any profile option? How to get this?
Thanks in advance.

Hi,
In our dev instance, users are getting action notification in email, once got approved, the transaction is over, and in the "Who" coloumn, different person name is storing instead of the approved person name.Check this document and see if it helps.
Note: 394999.1 - Final Approver Name Is Displaying As Sysadmin
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=394999.1
In our Test Instance, users are getting FYI notification in Email, but they are not getting email notification. Do we need to set any profile option? How to get this?Can you find any errors in the mailer log file?
Run $FND_TOP/sql/wfmlrdbg.sql script and check the status of the message in WF_DEFERRED and WF_NOTIFICATION_OUT queue.
Also, go through the following documents, it should be helpful in troubleshooting the issue.
Note: 433359.1 - Tracking Workflow Notification Event Messages
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=433359.1
Note: 464016.1 - Not Receiving Email Notifications
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=464016.1
Regards,
Hussein

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