Workforce Management in Retail Industries?

Dear community,
Ever heard from SAP Workforce Management for Retail ?
Please post here if you are interested in this topic and what are your expectations.
Regards
Björn

Hello Björn,
SAP Workforce Management for Retail is a labor scheduling application intended for retailers to schedule their resources within the store locations. A forecast and demand are calculated based off of historical sales and transactional data to ensure the accurate number of resources are scheduled based on a trended forecast. A schedule is optimized to the workload demand based on employee work rules, availability, and various calculation rules. iTime Clock captures actual punches through a browser-based clock. Additional information can be found on SAP WFM in the Wiki under SAP for Retail -> Shopper Experience.
Regards,
Karen

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Hello Björn,
SAP Workforce Management for Retail is a labor scheduling application intended for retailers to schedule their resources within the store locations. A forecast and demand are calculated based off of historical sales and transactional data to ensure the accurate number of resources are scheduled based on a trended forecast. A schedule is optimized to the workload demand based on employee work rules, availability, and various calculation rules. iTime Clock captures actual punches through a browser-based clock. Additional information can be found on SAP WFM in the Wiki under SAP for Retail -> Shopper Experience.
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Hi Barry,
you're right. SAP is coming up with a new tool called SAP Promotion Management for Retail. Basically, the tool provides a solution for the planning of promotions including the creation of a flyer.
SAP Promotion Management is a separate solution with interfaces to SAP ERP to get Master Data from the ERP System and to create promotions after the promotion planning is finished. If I remember correctly, the interfaces are provides with EHP4.
Please have a look at ...
... this SAP Webcast: http://www.sap.com/community/events/2009_06_17_EPM/index.epx
... this factsheet: http://download.sap.com/industries/retail/midsize/downloads/download.epd?context=A788E4F40C85F9BEEF3C9C3E64F4899677839217595FB6BAE61B0C65DE03AF28EC3BCFFD37D85DD65720301E0924311451B1417E80B3675B
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Workforce management course

What is the name of the SAP workforce management course? Could you please recommend me any source for SAP courses?
Edited by: patranton on Dec 2, 2010 2:54 PM
Edited by: patranton on Dec 2, 2010 2:55 PM

Hello,
There used to be a course in SAP Workforce Management 3.0 by SAP which I attended 3 years back however there is no certifications for the same. I am not too sure SAP has any course on SAP WFM 3.1 or not. IS-Retail training just has an overview of SAP WFM features. If you need training we have experienced consultants to come take the training for you.
Drop me a mail if you are interested.
Regards,
Suhail Shaik
mohamed.suhail.shaik.mohamed <at> sap.com

Integrating CC&B & Mobile Workforce Management

I am trying to do CC&B integration with Mobile Workforce Management.
Steps followed by me:
I created a FA with dispatch group, CI_MWM(Oracle Utilities Mobile Workforce Management )
As soon as the FA is created a record is created in the NDS table(CI_NT_DWN).
As per the flow, the MPL processes the NDS record by calling an XAI service to extract FA information from the system. The message in the format expected by Oracle Utilities Mobile Workforce Management system is stored on the XAI Download Staging Table (CI_XAI_DWN).
But I am not able to see any record created in the XAI Download Staging Table table. I am writing the details of few things which are involved in the process.
CI_NT_DWN data created…….
NT_DWN_ID = 9014848337780
SPR_CD = CI_SPLMWM
NT_DWN_TYPE_CD = CI_FACREATE
NT_DWN_BATCH_NBR = 0
VERSION = 4
NT_PROC_METH_FLAG = X
Notification Download Type Details:
Type : CI_FACREATE
XAI Inbound Service Name : ExtractFAInfo
External System Details
External System Name : CI_SPLMWM
Our Name in the System: Customer Care & Billing
W/F Process Profile: ESP REQUEST
No value is given in the Notification Download Profile.
As per my understanding, the MPL server should pick data from the NDS, Call ExtractFAInfo and populate the data in the XAI Download staging table(CI_XAI_DWN), from where , the sender defined in “Route type “ calls the Web service in MWM. But as there is no data getting created in the XAI Download staging table
As there is no value in the Notification Download Profile , there is no route type.Can this be a reason.
Also what is the Outbound message type to be defined for MWM external system. Do I need to create it.If yes , how to do so.
Also, I could se the role of the Reciever here , as the data is not being picked from the NDS table……how should I configure the receiver for the same.
Kindly suggest me the solution so that I can atleast create a record in the XAI Download Staging table that shows a column with SOAP request created.
Edited by: user652581 on May 5, 2009 4:10 AM
Edited by: user652581 on May 5, 2009 4:11 AM

U were correct..I had put the context value wrong.
I havent yet set the XAI sender to JMS queue, but atleast my mpl.trc file creates a SOAP message with FA data:
My mpl.trc file:
MPL Trace started at 11/05/2009 10:02:00
***Request Id="20090511100202175000" Source="DOWNLOADSTG" Status="Sent ok" Execution status="Executed ok" traced at 11/05/2009 10:02:39
Request data:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="urn:schemas-xmlsoap-org:envelope">
<SOAP-ENV:Body>
<ExtractFAInfo><ExtractFAInfoService><ExtractFAInfoHeader FieldActivityID="8254362466"></ExtractFAInfoHeader>
</ExtractFAInfoService>
</ExtractFAInfo>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Sending summary: Sending status="Sent ok"
Sender="DOWNLOADSTG" Sending status="OK"
Response data:
<?xml version="1.0" ?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="urn:schemas-xmlsoap-org:envelope">
<SOAP-ENV:Body >
<ExtractFAInfo xmlns="http://splwg.com/ExtractFAInfo.xsd"><ExtractFAInfoService><ExtractFAInfoHeader FieldActivityID=""/><ExtractFAInfoDetails MsgDatetime="2009-05-11-10.02.07.000000" MsgDate="2009-05-11" MsgDateYyyy="2009" MsgDateDel1="-" MsgDateMm="05" MsgDateDel2="-" MsgDateDd="11" Filler="" MsgTime="10.02.07.000000" MsgTimeHh="10" MsgTimeDlm1="." MsgTimeMi="02" MsgTimeDlm2="." MsgTimeSs="07" MsgTimeDlm3="." MsgTimeFs="000000" ActivityType="M-EXCHAN" EligibleforDispatch="true" FieldServiceClass="METER" FieldActivityPriority="50" DisplayasAlert="false" Version="2" NbrDaysAlertActive="0" AppointmentSetup="APOP" Language="ENG" Description="Meter - exchange" AlertInformation="" FieldActivityID="8254362466" FaTypeCd2="M-EXCHAN" ServicePointID="8254362974" FaPriorityFlg2="50" CreatedBy="US" ScheduleDateTimeStart="2009-06-05-00.00.00" FieldActivityStatus="P" EligDispatchSw2="true" DispatchGroup="CI_MWM" FieldOrderID="" CreateDateTime="2009-05-08-12.13.21" TestSelectionID="" User="SYSUSER" Instructions="" LongDescription="" CancelReasonCode="" ApptPeriodID="" Version2="1" ExternalID="" IntermediateStatus="" FieldworkRescheduleReason="" FATYPECHANGESW="false" FaStatusDescription="Pending" FaCanRsnDescription="" AppSchedId2="" DispGrpCd2="" MaximumAppointments="0" Version3="0" SPType="E-COM" ServiceType="E" TrendClass="I" SubType="M" FieldActivityTypeProfile="METERED" Version4="15" AllowMRRoute="true" IdentifyingGeographicType="UID" MultipleRouteUsage="C1NA" LanguageCode2="ENG" DESCR2="Electric - commercial" ServicepointId2="8254362974" ServicepointTypeCd2="E-COM" PremiseID="8254362902" ServicePointStatus="R" InstallDate="2000-01-05" ServicePointSourceStatus="C" DisconnectLocation="" ReadCycle="M-D1" ReadRoute="1" ReadCycleRouteSequence="1214" MeterLocation="" LocationDetails="" FacilityLevel1="" Version5="2" FacilityLevel2="" FacilityLevel3="" Descr2542="" ServicepointStatusDescription="In Service" ServicepointSrcStatusDescription="Connected" ServicepointDiscLocDescription="" ServicepointLocDescription="" FacLvlName1="" FacLvlName2="" FacLvlName3="" ServicepointId3="8254362974" FsClCd2="METER" OperationsArea="NORTH" Version6="1" ServicepointOpAreaDescription="Northern operations area" PremiseId2="8254362902" PremiseType="COM-SMA" CISDivision="CA" LandlordAgreementID="" Key="false" KeyID="" OKtoEnter="false" OverridePremiseFieldInformation="N" MeterReadInstructionCode="" InstructionDetails="" MeterReadWarning="" MeterreadWarnCd2="" TrendArea="SF" Address="80 Post Street" Address2="" Address3="" AddressLine4="" MailingAddress="true" City="San Francisco" PremiseNumber="" Number2="" County="San Francisco" Postal="94104" HouseType="" TaxVendorGeographicalCode="" InCityLimit="false" State="CA" Country="USA" Version7="1" TimeZone="" LifeSupportSensitiveLoad="N" LSSLDescription="" ParentPremiseID="" AddressUppercase="80 POST STREET" CityUppercase="SAN FRANCISCO" PREMTYPEDESCRDescription="Commercial - small" MeterreadWarnDescription="" MeterreadInstrDescription="" LsSlFlagDescription="None" LandlordDescription="" LandlordEntityName="" MeterID="5706658023" BadgeNumber="cm68" MeterType="E-SIMPLE" MeterStatus="A" Manufacturer="GE" Model="E-3" SerialNumber="cm68" DateReceived="2000-01-01" Descr2543="" Version8="1" RetireReasonCode="" DeviceTypeDescription="Electric - simple kWh" MeterStatusDescription="Active" MeterMfgDescription="General electric" MeterModelDescription="GE simple kWh" MeterConfigurationID="" MeterId2="" MeterConfigurationType="ELECDFLT" Version9="0" MeterInstallDatetime="2000-01-05-00.00.00.000000" MeterReadID="" MeterConfigId2="" UseOnBill="false" Version10="0" MeterReadSource="" METERREADER="" ItemID="" BadgeNbr2="" ItemType="" Status="" MfgCd2="" ModelCd2="" SerialNbr2="" Descr2544="" Version11="0" RetireRsnCd2="" ItemTypDescription="" ItemStatusDescription="" ItemMfgDescription="" ItemModelDescription="" MessageId="58" KeySw2="false" KeyId2="" OkToEnterSw2="false" MeterreadInstrCd2="" MeterreadInstrDetails2=""><FatyCharacteristic><FatyCharacteristicHeader ActivityType="M-EXCHAN" LastCharacteristicTypeCode="" LastSequenceNumber="0" CopyToFaTypeCode=""/></FatyCharacteristic><FASteps><FAStepsHeader FieldActivityID="8254362466" LastStepSeqNumber="5" ActivityType="M-EXCHAN" FATYPECHANGESW="false" WFaStatusBefore=""/><FAStepsRow FieldActivityID="8254362466" StepSequence="1" FAStepTypeAction="RM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="SPM" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Remove meter" StepIDLabel="SP/Meter History ID" StepID="" FaStepInfo="No SP/Meter History Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="2" FAStepTypeAction="CM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="MTR" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Define meter's retire dt (opt) (Optional)" StepIDLabel="Meter ID" StepID="" FaStepInfo="No Meter Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="4" FAStepTypeAction="CF" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="CFG" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Reconfigure meter (opt) (Optional)" StepIDLabel="Meter ID" StepID="" FaStepInfo="No Meter Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="5" FAStepTypeAction="IM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="SPM" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Install meter" StepIDLabel="SP/Meter History ID" StepID="" FaStepInfo="No SP/Meter History Information"/></FASteps><FACharacteristics><FACharacteristicsHeader FieldActivityID="8254362466" LastCharacteristicTypeCode="" LastSortSeq="0" LastSequenceNumber="0" ListDefaultForFlag="" ActivityType=""/></FACharacteristics><ServicepointTypeCharacteristic><ServicepointTypeCharacteristicHeader SPType="E-COM" LastCharacteristicTypeCode="" CopyToServicepointTypeCode=""/></ServicepointTypeCharacteristic><ServicepointMult><ServicepointMultHeader ServicePointID="8254362974"/></ServicepointMult><ServicepointEquipment><ServicepointEquipmentHeader ServicePointID="8254362974" LastItemIDEquipment="" LastInstallDate=""/></ServicepointEquipment><SPCharacteristics><SPCharacteristicsHeader ServicePointID="8254362974" LastSortSeq="0" LastCharacteristicTypeCode=""/></SPCharacteristics><ServicepointGeo><ServicepointGeoHeader ServicePointID="8254362974" LastGeographicTypeCode=""/></ServicepointGeo><ServicepointOpa><ServicepointOpaHeader ServicePointID="8254362974" LastFsClCode="METER"/><ServicepointOpaRow ServicePointID="8254362974" FieldServiceClass="METER" OperationsArea="NORTH" Version="1" Description="Northern operations area"/></ServicepointOpa><AlternateAddress><AlternateAddressHeader PremiseID="8254362902" LastPremiseAltAddressID=""/></AlternateAddress><Plf><PlfHeader PersonID="" PhoneTypeFlag="" LastSequenceNumber="0"/></Plf><PremiseCharacteristics><PremiseCharacteristicsHeader PremiseID="8254362902" LastCharacteristicTypeCode="TXCOUNTY" LastEffectiveDate="1950-01-01"/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="ELEVAT" CharacteristicValue="< 500" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="At or below 500 feet" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="PZONE" CharacteristicValue="1" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="Zone 1" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAKE PT" CharacteristicValue="WEST STORAGE" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="Western storage facility" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAX CITY" CharacteristicValue="SF" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="San Francisco" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAXSTATE" CharacteristicValue="CA" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="California" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TXCOUNTY" CharacteristicValue="SAN FRANCISCO" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="CA - San Francisco" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/></PremiseCharacteristics><PremiseGeoTypes><PremiseGeoTypesHeader PremiseID="8254362902" LastGeographicTypeCode="LAT/LONG"/><PremiseGeoTypesRow PremiseID="8254362902" GeographicType="LAT/LONG" GeographicValue="12.0000000 341.0000000" Version="1" GeographicValueFormat=""/></PremiseGeoTypes><MeterIDs><MeterIDsHeader MeterID="5706658023" LastMeterIDTypeCode=""/></MeterIDs><MeterCharacteristics><MeterCharacteristicsHeader MeterID="5706658023" LastSortSeq="0" LastCharacteristicTypeCode=""/></MeterCharacteristics><MeterEquipment><MeterEquipmentHeader MeterID="5706658023" LastInstallDate="" LastItemIDEquipment=""/></MeterEquipment><Registers><RegistersHeader MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" LastReadingSequence="2"/><RegistersRow RegisterID="5706658420" MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" Seq="1" UnitofMeasure="KWH" TimeofUse="" RegisterConstant="1.000000" ConsumptiveSubtractive="S" HowToUse="+" NumberofDigitsLeft="5" NumberofDigitsRight="0" FullScale="0E-7" ReadOutType="" Protocol="" Tolerance="0.00000" Version="1" ChannelID="" IntervalRegisterType="" UnitofMeasureDescription="Kilowatt hour" TimeofUseDescription="" IntvDescription="" Interval="false" RegisterInformation="KWH, format 5.0, 1.000000" HighLimit="11198.000000" LowLimit="6099.000000" RegistryType="Register"/><RegistersRow RegisterID="5706658670" MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" Seq="2" UnitofMeasure="KW" TimeofUse="" RegisterConstant="1.000000" ConsumptiveSubtractive="C" HowToUse="P" NumberofDigitsLeft="5" NumberofDigitsRight="0" FullScale="0E-7" ReadOutType="" Protocol="" Tolerance="0.00000" Version="1" ChannelID="" IntervalRegisterType="" UnitofMeasureDescription="Kilowatt (demand)" TimeofUseDescription="" IntvDescription="" Interval="false" RegisterInformation="KW, format 5.0, 1.000000" HighLimit="17.000000" LowLimit="9.000000" RegistryType="Register"/></Registers><RegisterReading><RegisterReadingHeader MeterReadID="" LastReadingSequence="0" MeterConfigurationID="" ServicePointID=""/></RegisterReading><ItemCharacteristics><ItemCharacteristicsHeader ItemID="" LastSortSeq="0" LastCharacteristicTypeCode=""/></ItemCharacteristics><ItmEquipment><ItmEquipmentHeader ItemID="" LastInstallDate="" LastItemIDEquipment=""/></ItmEquipment><SAInfo><SAInfoHeader/><SAInfoRow ServiceAgreement="0778437788" CISDivision="CA" SAType="E-COM D" AccountID="0778437464" SAStatus="20" StartDate="2000-01-05" CustomerRead="N" RateSchedule="E-DIST" ServicePointID="8254362974" SASPID="0778437246" ServiceAgreementID2="0778437788" StartDateTime="2000-01-05-00.00.00" StartMeterRead="570665832616" HowToUseSP="+" StopMeterRead="" Version="1" 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>
</SOAP-ENV:Envelope>
i am still getting the status as 'E' in the NDS table..........any clue on this.is it because o fthe XAI sender..
what is expected to be seen in XDS table.
Edited by: user652581 on May 11, 2009 4:02 AM

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<b>Reward with Points!</b>

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I config as document cProjects_40_Config_EN.pdf
In Tcode spro I cannot see node Workforce Management Core in Collaboration Projects/Resource Mangement but I see node Workfore Deployment.
I have just reactived Business Function EA-PLM and EA-HR but it still cannot show node Workforce Management Core.
Please help me solve problems.
Thank you in advance

Dear Vivek,
My server is IDES.
Your document mentions about Organizational Areas but I cannot find in tcode spro.
When I run cProject. It show some error:
+ Communication with the WFM Core system is not possible
+ Unable to establish with connection with LiveCache
Please help me!
Thanks in advance

Workforce management: what features offered by BCM?

Hi everyone,
What can be ensured in terms of workforce management in BCM?
Are any of the following features enabled in BCM :
• Modelling and forecasting of staff requirements
• Upload of actual results from main system and comparison of forecast versus actual (feedback loop)
• Handling of seasonal variations and special events
• Management of shift patterns and staff rotas
• Administration of staff absence
• Capability for agents to self-serve when booking absence
• Integration with the HR system
Many thanks,
Eli

Hi Eli,
Workforce mananagement features are only available thru partners. Vendors like Verint, Nice and Teleopti have existing integrations towards BCM. They are able to read BCM data and they can provide out-of-the-box staffing, shift planning and forecasting capabilities and tools on top of the data. In addition one can make own custom analysis e.g. with SAP Business Objects BI tools based on BCM data. BCM contains all necessary volume data (agent work done and contact volumes) for forecasting and planning purposes. However BCM doesn't model e.g. shifts.
Best regards,
-Ville

Workforce Management in Retail Industries?

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