Workforce management: what features offered by BCM?

Hi everyone,
What can be ensured in terms of workforce management in BCM?
Are any of the following features enabled in BCM :
• Modelling and forecasting of staff requirements
• Upload of actual results from main system and comparison of forecast versus actual (feedback loop)
• Handling of seasonal variations and special events
• Management of shift patterns and staff rotas
• Administration of staff absence
• Capability for agents to self-serve when booking absence
• Integration with the HR system
Many thanks,
Eli

Hi Eli,
Workforce mananagement features are only available thru partners. Vendors like Verint, Nice and Teleopti have existing integrations towards BCM. They are able to read BCM data and they can provide out-of-the-box staffing, shift planning and forecasting capabilities and tools on top of the data. In addition one can make own custom analysis e.g. with SAP Business Objects BI tools based on BCM data. BCM contains all necessary volume data (agent work done and contact volumes) for forecasting and planning purposes. However BCM doesn't model e.g. shifts.
Best regards,
-Ville

Similar Messages

Media Manager: What features do work? What doesn't?

Hi,
For those people for whom the media manager works, what works? What doesn't? What version of FCP and MacOS are you using?
I've just spent the last several hours trying to reconnect clips by hand after FCP 5.0.4 crashed while using the Media Manager to consolidate Media Files into one folder (from the manual volume 4 pg 104-105) for archiving. I am beginning to despair. Luckily I've done this after writing out what should be the final version of my project to DVD, so if I can't succeed, as long as I don't need to edit anything I should be ok.
I can tell you what's not working for me: the workflow of capture-now an entire miniDV tape to disk. I've tried many different approaches, and everything seems broken. I am using Mac OS X 10.3.9 and FCP 5.0.4.
Specifically the aspects of Media Manager which are broken for me:
1) (page 103) Removing Portions of Media Files after creating subclips. "A common logging and capturing workflow involves capturing each tape to a single media file, breaking the master clip into subclips, and then using the Media Manager to create individual media files for each subclip."
That is just plain broken. Even when I delete the master file as recommended, it does not break up the media file into individual files for the subclips. I've seen that problem referenced here before. Creating subclips from the subclips and removing subclip limits gives me the entire 1 hr tape again, when all I want is the smaller portion which does not cross DV start/stop boundaries.
Talking with a creative helper at the Palo Alto Apple store I learned that if you don't delete any media between clips, it doesn't make a file break. I have not tested that, instead I used the alternate workflow he proposed of selecting my subclips (created from the markers made with DV start/stop detect) ctrl-click -> batch export, item settings: make movie self contained. Unfortunately, I discovered the hard way that that workflow introduces errors in the time code, making recapturing the project to reconstruct it impossible.
2) Consolidating Media Files into one folder (pg 104-105) - This is also broken and caused FCP to quit unexpectedly. Both the source and destination disk had enough disk space to hold two or more copies of the entire project. What's worse, although I've been able to reconnect most of the clips created using the batch export process menioned above, some of them complain that they need the complete 1-hr clip to play properly. Those clips were deleted weeks ago, and I was able to edit and work on the project successfully without them. Why are they needed now? The small clips do appear on disk, I can see them but they won't play without the long file.
Nothing I've tried with the media manager has worked. Has anything worked for you? I'm especially interested if you use the "capture now" feature to capture 1-hr tapes and log later.
Thanks,
--Beth
Dual 1.42 GHz PowerPC G4 2 MB L3 cache per processor Mac OS X (10.3.9) 2 GB DDR SDRAM

I use MM all the time, but only for certain things. I can share some observations:
If you are using MM to "Create Offline - Remove Unused", the original media all needs to be present in order for the unused media to be removed from the offline clips MM creates. This is they way I use MM all the time - capturing long clips at RT or DV quality, and then removing unused media with MM, recapturing at high quality.
I might try to use MM to copy media used in a certain sequence, but I would never try to move the media in a way that would automatically remove or alter any of my already captured media. If FCP crashed in the middle of the operation (perhaps it hits a file with incorrect permissions) your media will be half-moved, and some of the media might get corrupted. I have reassembled a few projects like this for friends and it was not easy.
Speed adjusted clips - I still see TC issues every now and then when using MM on speed-adjusted clips - here is my workaround: I go through my edited sequence and pick out as many of the speed-adjusted clips as I can find, copying and pasting them into a new sequence, where I remove the speed adjustments. I include this new sequence in my selection when I initiate MM, this creates new master clips for the speed-adjusted material that are guaranteed to come up with the correct in and out points. If during my re-assembly I find that and of these clips have a problem, I know there will be enough media in the master clip to replace the speed-adjusted media without having to log and capture a new clip.
One major bug in MM I have found with FCP5 is that when using MM to convert a DV sequence to an Uncompressed offline sequence, any graphics or animation movie files (animation codec) can no longer be rendered at full quality without replacing them one by one. My last project had 70 of these files in a 1-hour program.

Workforce management course

What is the name of the SAP workforce management course? Could you please recommend me any source for SAP courses?
Edited by: patranton on Dec 2, 2010 2:54 PM
Edited by: patranton on Dec 2, 2010 2:55 PM

Hello,
There used to be a course in SAP Workforce Management 3.0 by SAP which I attended 3 years back however there is no certifications for the same. I am not too sure SAP has any course on SAP WFM 3.1 or not. IS-Retail training just has an overview of SAP WFM features. If you need training we have experienced consultants to come take the training for you.
Drop me a mail if you are interested.
Regards,
Suhail Shaik
mohamed.suhail.shaik.mohamed <at> sap.com

Does anybody know what features of PS CC will fail on OS 10.6.8?

I need the public help because the Adobe support expert DIDN'T know.
When I called them to get support for an issue, I asked him please to tell me whether my issue IS or MIGHT be caused by the OS version (that was his GUESS), because I don't want to go on the mission of updating the OS and making my computer 200% slower and break Apache or something else I managed to optimize with command-line commands I don't even understand, and he re-answered three times "this PS version was not designed for that OS", so from that I extract these facts:
1) There is NO support for using PS CC in OS below 10.7.x
2) He didn't want to admit it, because he limited his words to the same statement.
3) There is NO list of unsupported features.
4) I have to update the OS to figure out and let other users know whether my issue is fixed or not with an update.
Currently, I can't render video from Photoshop other than to a "file sequence". The option that would allow me to select "movie" or "Mpg4", which is "media encoder" is always grayed out.
Does anyone know what features will break under OS 10.6.8?
Thanks.
PS: I guess after confirming I have the right OS, there is probably a few more questions to filter most users that don't meet the optimal conditions, so limiting the users they actually support to a few.
—Do you use third-party memory? — Errrrr!
—Do you use anti-virus? — Errrr!
WTF? The "render video" was WORKING FINE in previous versions. This is NOT a feature that is so hot that only new OSs can handle it so you have to update or forget about it. The feature should use the old method if my OS is not the newest. This just looks like features taken out for us to buy/update to the hotest stuff, or less-than-poor I'd say ANTI-backwards compatibility.

Hello, it seems that support is not aware of this blog post: http://blogs.adobe.com/crawlspace/2013/06/updatingupgrading-to-photoshop-cc-faq.html#video
Adobe decided to limit to Lion, each operating system they support means more quality assurance.
The APIs they used for video is not supported in Snow Leopard (I upgraded just for that)
Adding another one means more quality assurance, tests, detrimental to the new features.
If you are a creative cloud subscriber you can also install Photoshop CS6 that has a video module compatible with 10.6.8

Integrating CC&B & Mobile Workforce Management

I am trying to do CC&B integration with Mobile Workforce Management.
Steps followed by me:
I created a FA with dispatch group, CI_MWM(Oracle Utilities Mobile Workforce Management )
As soon as the FA is created a record is created in the NDS table(CI_NT_DWN).
As per the flow, the MPL processes the NDS record by calling an XAI service to extract FA information from the system. The message in the format expected by Oracle Utilities Mobile Workforce Management system is stored on the XAI Download Staging Table (CI_XAI_DWN).
But I am not able to see any record created in the XAI Download Staging Table table. I am writing the details of few things which are involved in the process.
CI_NT_DWN data created…….
NT_DWN_ID = 9014848337780
SPR_CD = CI_SPLMWM
NT_DWN_TYPE_CD = CI_FACREATE
NT_DWN_BATCH_NBR = 0
VERSION = 4
NT_PROC_METH_FLAG = X
Notification Download Type Details:
Type : CI_FACREATE
XAI Inbound Service Name : ExtractFAInfo
External System Details
External System Name : CI_SPLMWM
Our Name in the System: Customer Care & Billing
W/F Process Profile: ESP REQUEST
No value is given in the Notification Download Profile.
As per my understanding, the MPL server should pick data from the NDS, Call ExtractFAInfo and populate the data in the XAI Download staging table(CI_XAI_DWN), from where , the sender defined in “Route type “ calls the Web service in MWM. But as there is no data getting created in the XAI Download staging table
As there is no value in the Notification Download Profile , there is no route type.Can this be a reason.
Also what is the Outbound message type to be defined for MWM external system. Do I need to create it.If yes , how to do so.
Also, I could se the role of the Reciever here , as the data is not being picked from the NDS table……how should I configure the receiver for the same.
Kindly suggest me the solution so that I can atleast create a record in the XAI Download Staging table that shows a column with SOAP request created.
Edited by: user652581 on May 5, 2009 4:10 AM
Edited by: user652581 on May 5, 2009 4:11 AM

U were correct..I had put the context value wrong.
I havent yet set the XAI sender to JMS queue, but atleast my mpl.trc file creates a SOAP message with FA data:
My mpl.trc file:
MPL Trace started at 11/05/2009 10:02:00
***Request Id="20090511100202175000" Source="DOWNLOADSTG" Status="Sent ok" Execution status="Executed ok" traced at 11/05/2009 10:02:39
Request data:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="urn:schemas-xmlsoap-org:envelope">
<SOAP-ENV:Body>
<ExtractFAInfo><ExtractFAInfoService><ExtractFAInfoHeader FieldActivityID="8254362466"></ExtractFAInfoHeader>
</ExtractFAInfoService>
</ExtractFAInfo>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Sending summary: Sending status="Sent ok"
Sender="DOWNLOADSTG" Sending status="OK"
Response data:
<?xml version="1.0" ?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="urn:schemas-xmlsoap-org:envelope">
<SOAP-ENV:Body >
<ExtractFAInfo xmlns="http://splwg.com/ExtractFAInfo.xsd"><ExtractFAInfoService><ExtractFAInfoHeader FieldActivityID=""/><ExtractFAInfoDetails MsgDatetime="2009-05-11-10.02.07.000000" MsgDate="2009-05-11" MsgDateYyyy="2009" MsgDateDel1="-" MsgDateMm="05" MsgDateDel2="-" MsgDateDd="11" Filler="" MsgTime="10.02.07.000000" MsgTimeHh="10" MsgTimeDlm1="." MsgTimeMi="02" MsgTimeDlm2="." MsgTimeSs="07" MsgTimeDlm3="." MsgTimeFs="000000" ActivityType="M-EXCHAN" EligibleforDispatch="true" FieldServiceClass="METER" FieldActivityPriority="50" DisplayasAlert="false" Version="2" NbrDaysAlertActive="0" AppointmentSetup="APOP" Language="ENG" Description="Meter - exchange" AlertInformation="" FieldActivityID="8254362466" FaTypeCd2="M-EXCHAN" ServicePointID="8254362974" FaPriorityFlg2="50" CreatedBy="US" ScheduleDateTimeStart="2009-06-05-00.00.00" FieldActivityStatus="P" EligDispatchSw2="true" DispatchGroup="CI_MWM" FieldOrderID="" CreateDateTime="2009-05-08-12.13.21" TestSelectionID="" User="SYSUSER" Instructions="" LongDescription="" CancelReasonCode="" ApptPeriodID="" Version2="1" ExternalID="" IntermediateStatus="" FieldworkRescheduleReason="" FATYPECHANGESW="false" FaStatusDescription="Pending" FaCanRsnDescription="" AppSchedId2="" DispGrpCd2="" MaximumAppointments="0" Version3="0" SPType="E-COM" ServiceType="E" TrendClass="I" SubType="M" FieldActivityTypeProfile="METERED" Version4="15" AllowMRRoute="true" IdentifyingGeographicType="UID" MultipleRouteUsage="C1NA" LanguageCode2="ENG" DESCR2="Electric - commercial" ServicepointId2="8254362974" ServicepointTypeCd2="E-COM" PremiseID="8254362902" ServicePointStatus="R" InstallDate="2000-01-05" ServicePointSourceStatus="C" DisconnectLocation="" ReadCycle="M-D1" ReadRoute="1" ReadCycleRouteSequence="1214" MeterLocation="" LocationDetails="" FacilityLevel1="" Version5="2" FacilityLevel2="" FacilityLevel3="" Descr2542="" ServicepointStatusDescription="In Service" ServicepointSrcStatusDescription="Connected" ServicepointDiscLocDescription="" ServicepointLocDescription="" FacLvlName1="" FacLvlName2="" FacLvlName3="" ServicepointId3="8254362974" FsClCd2="METER" OperationsArea="NORTH" Version6="1" ServicepointOpAreaDescription="Northern operations area" PremiseId2="8254362902" PremiseType="COM-SMA" CISDivision="CA" LandlordAgreementID="" Key="false" KeyID="" OKtoEnter="false" OverridePremiseFieldInformation="N" MeterReadInstructionCode="" InstructionDetails="" MeterReadWarning="" MeterreadWarnCd2="" TrendArea="SF" Address="80 Post Street" Address2="" Address3="" AddressLine4="" MailingAddress="true" City="San Francisco" PremiseNumber="" Number2="" County="San Francisco" Postal="94104" HouseType="" TaxVendorGeographicalCode="" InCityLimit="false" State="CA" Country="USA" Version7="1" TimeZone="" LifeSupportSensitiveLoad="N" LSSLDescription="" ParentPremiseID="" AddressUppercase="80 POST STREET" CityUppercase="SAN FRANCISCO" PREMTYPEDESCRDescription="Commercial - small" MeterreadWarnDescription="" MeterreadInstrDescription="" LsSlFlagDescription="None" LandlordDescription="" LandlordEntityName="" MeterID="5706658023" BadgeNumber="cm68" MeterType="E-SIMPLE" MeterStatus="A" Manufacturer="GE" Model="E-3" SerialNumber="cm68" DateReceived="2000-01-01" Descr2543="" Version8="1" RetireReasonCode="" DeviceTypeDescription="Electric - simple kWh" MeterStatusDescription="Active" MeterMfgDescription="General electric" MeterModelDescription="GE simple kWh" MeterConfigurationID="" MeterId2="" MeterConfigurationType="ELECDFLT" Version9="0" MeterInstallDatetime="2000-01-05-00.00.00.000000" MeterReadID="" MeterConfigId2="" UseOnBill="false" Version10="0" MeterReadSource="" METERREADER="" ItemID="" BadgeNbr2="" ItemType="" Status="" MfgCd2="" ModelCd2="" SerialNbr2="" Descr2544="" Version11="0" RetireRsnCd2="" ItemTypDescription="" ItemStatusDescription="" ItemMfgDescription="" ItemModelDescription="" MessageId="58" KeySw2="false" KeyId2="" OkToEnterSw2="false" MeterreadInstrCd2="" MeterreadInstrDetails2=""><FatyCharacteristic><FatyCharacteristicHeader ActivityType="M-EXCHAN" LastCharacteristicTypeCode="" LastSequenceNumber="0" CopyToFaTypeCode=""/></FatyCharacteristic><FASteps><FAStepsHeader FieldActivityID="8254362466" LastStepSeqNumber="5" ActivityType="M-EXCHAN" FATYPECHANGESW="false" WFaStatusBefore=""/><FAStepsRow FieldActivityID="8254362466" StepSequence="1" FAStepTypeAction="RM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="SPM" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Remove meter" StepIDLabel="SP/Meter History ID" StepID="" FaStepInfo="No SP/Meter History Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="2" FAStepTypeAction="CM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="MTR" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Define meter's retire dt (opt) (Optional)" StepIDLabel="Meter ID" StepID="" FaStepInfo="No Meter Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="4" FAStepTypeAction="CF" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="CFG" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Reconfigure meter (opt) (Optional)" StepIDLabel="Meter ID" StepID="" FaStepInfo="No Meter Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="5" FAStepTypeAction="IM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="SPM" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Install meter" StepIDLabel="SP/Meter History ID" StepID="" FaStepInfo="No SP/Meter History Information"/></FASteps><FACharacteristics><FACharacteristicsHeader FieldActivityID="8254362466" LastCharacteristicTypeCode="" LastSortSeq="0" LastSequenceNumber="0" ListDefaultForFlag="" ActivityType=""/></FACharacteristics><ServicepointTypeCharacteristic><ServicepointTypeCharacteristicHeader SPType="E-COM" LastCharacteristicTypeCode="" CopyToServicepointTypeCode=""/></ServicepointTypeCharacteristic><ServicepointMult><ServicepointMultHeader ServicePointID="8254362974"/></ServicepointMult><ServicepointEquipment><ServicepointEquipmentHeader ServicePointID="8254362974" LastItemIDEquipment="" LastInstallDate=""/></ServicepointEquipment><SPCharacteristics><SPCharacteristicsHeader ServicePointID="8254362974" LastSortSeq="0" LastCharacteristicTypeCode=""/></SPCharacteristics><ServicepointGeo><ServicepointGeoHeader ServicePointID="8254362974" LastGeographicTypeCode=""/></ServicepointGeo><ServicepointOpa><ServicepointOpaHeader ServicePointID="8254362974" LastFsClCode="METER"/><ServicepointOpaRow ServicePointID="8254362974" FieldServiceClass="METER" OperationsArea="NORTH" Version="1" Description="Northern operations area"/></ServicepointOpa><AlternateAddress><AlternateAddressHeader PremiseID="8254362902" LastPremiseAltAddressID=""/></AlternateAddress><Plf><PlfHeader PersonID="" PhoneTypeFlag="" LastSequenceNumber="0"/></Plf><PremiseCharacteristics><PremiseCharacteristicsHeader PremiseID="8254362902" LastCharacteristicTypeCode="TXCOUNTY" LastEffectiveDate="1950-01-01"/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="ELEVAT" CharacteristicValue="< 500" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="At or below 500 feet" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="PZONE" CharacteristicValue="1" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="Zone 1" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAKE PT" CharacteristicValue="WEST STORAGE" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="Western storage facility" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAX CITY" CharacteristicValue="SF" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="San Francisco" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAXSTATE" CharacteristicValue="CA" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="California" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TXCOUNTY" CharacteristicValue="SAN FRANCISCO" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="CA - San Francisco" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/></PremiseCharacteristics><PremiseGeoTypes><PremiseGeoTypesHeader PremiseID="8254362902" LastGeographicTypeCode="LAT/LONG"/><PremiseGeoTypesRow PremiseID="8254362902" GeographicType="LAT/LONG" GeographicValue="12.0000000 341.0000000" Version="1" GeographicValueFormat=""/></PremiseGeoTypes><MeterIDs><MeterIDsHeader MeterID="5706658023" LastMeterIDTypeCode=""/></MeterIDs><MeterCharacteristics><MeterCharacteristicsHeader MeterID="5706658023" LastSortSeq="0" LastCharacteristicTypeCode=""/></MeterCharacteristics><MeterEquipment><MeterEquipmentHeader MeterID="5706658023" LastInstallDate="" LastItemIDEquipment=""/></MeterEquipment><Registers><RegistersHeader MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" LastReadingSequence="2"/><RegistersRow RegisterID="5706658420" MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" Seq="1" UnitofMeasure="KWH" TimeofUse="" RegisterConstant="1.000000" ConsumptiveSubtractive="S" HowToUse="+" NumberofDigitsLeft="5" NumberofDigitsRight="0" FullScale="0E-7" ReadOutType="" Protocol="" Tolerance="0.00000" Version="1" ChannelID="" IntervalRegisterType="" UnitofMeasureDescription="Kilowatt hour" TimeofUseDescription="" IntvDescription="" Interval="false" RegisterInformation="KWH, format 5.0, 1.000000" HighLimit="11198.000000" LowLimit="6099.000000" RegistryType="Register"/><RegistersRow RegisterID="5706658670" MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" Seq="2" UnitofMeasure="KW" TimeofUse="" RegisterConstant="1.000000" ConsumptiveSubtractive="C" HowToUse="P" NumberofDigitsLeft="5" NumberofDigitsRight="0" FullScale="0E-7" ReadOutType="" Protocol="" Tolerance="0.00000" Version="1" ChannelID="" IntervalRegisterType="" UnitofMeasureDescription="Kilowatt (demand)" TimeofUseDescription="" IntvDescription="" Interval="false" RegisterInformation="KW, format 5.0, 1.000000" HighLimit="17.000000" LowLimit="9.000000" RegistryType="Register"/></Registers><RegisterReading><RegisterReadingHeader MeterReadID="" LastReadingSequence="0" MeterConfigurationID="" ServicePointID=""/></RegisterReading><ItemCharacteristics><ItemCharacteristicsHeader ItemID="" LastSortSeq="0" LastCharacteristicTypeCode=""/></ItemCharacteristics><ItmEquipment><ItmEquipmentHeader ItemID="" LastInstallDate="" LastItemIDEquipment=""/></ItmEquipment><SAInfo><SAInfoHeader/><SAInfoRow ServiceAgreement="0778437788" CISDivision="CA" SAType="E-COM D" AccountID="0778437464" SAStatus="20" StartDate="2000-01-05" CustomerRead="N" RateSchedule="E-DIST" ServicePointID="8254362974" SASPID="0778437246" ServiceAgreementID2="0778437788" StartDateTime="2000-01-05-00.00.00" StartMeterRead="570665832616" HowToUseSP="+" StopMeterRead="" Version="1" UsePercent="100" SubType=""/></SAInfo><AccountInfo><AccountInfoHeader/><AccountInfoRow AccountID="0778437464" BillCycle="M-D1" SetUpDate="2001-04-27" CurrencyCode="USD" AccountManagementGroup="" AlertInformation="" ProtectBillCycle="false" CISDivision="CA" MailingPremiseID="8254362902" ProtectMailingPremise="false" CollectionClass="COM/IND" InternalCreditReview="false" CustomerClass="C" BillPrintIntercept="" NoDepositReviewSwitch="false" BudgetPlan="" Version="1" ProtectDivision="false" AccessGroup="***" MainPersonID="0927469422" AccountName="Shelby and Sons" PersonBusiness="B" PersonLsSlFlag="N" PersonLsSlFlagDescription="None" PersonLsSlDescription="" AffectCreditRatingBy="1000" AffectCashOnlyScoreBy="0" CurrentAmount="0.00" PayoffAmount="0.00" DisputedAmount="0.00" ArsAmountDisputed="0.00" ArsAmount0ToXDays="0.00" ArsAmountXTo30Days="0.00" ArsAmount3160Days="0.00" ArsAmount61OlderDays="0.00"><Plf2><Plf2Header PersonID="" PhoneTypeFlag="" LastSequenceNumber="0"/><Plf2Row PersonID="0927469422" Sequence="1" IntlPrefix="" PhoneNumber="(415) 733-0091" Extension="" PhoneType="BUSN" PhoneTypeFlag=""/></Plf2><BillInfo><BillInfoHeader/></BillInfo><PaymentInfo><PaymentInfoHeader/></PaymentInfo></AccountInfoRow></AccountInfo><FcOpt><FcOptHeader/><FcOptRow OptionType="AFCD" Sequence="1" Value="APPTFRCD"/><FcOptRow OptionType="AFRC" Sequence="1" Value="Y"/><FcOptRow OptionType="AMAC" Sequence="1" Value="Y"/><FcOptRow OptionType="AMAP" Sequence="1" Value="Y"/><FcOptRow OptionType="AMRS" Sequence="1" Value="N"/><FcOptRow OptionType="ANAP" Sequence="1" Value="Y"/><FcOptRow OptionType="APPD" Sequence="1" Value="5"/><FcOptRow OptionType="JACL" Sequence="1" Value="com.splwg.wfmi.workforce.SPLWFMSystem"/><FcOptRow OptionType="MSEQ" Sequence="1" Value="CI_WFM_MSGID_SEQ"/><FcOptRow OptionType="SPRV" Sequence="1" Value="CI_SPLMWM"/><FcOptRow OptionType="TODO" Sequence="1" Value="TD-FARSP"/></FcOpt></ExtractFAInfoDetails></ExtractFAInfoService></ExtractFAInfo></SOAP-ENV:Body >
</SOAP-ENV:Envelope>
i am still getting the status as 'E' in the NDS table..........any clue on this.is it because o fthe XAI sender..
what is expected to be seen in XDS table.
Edited by: user652581 on May 11, 2009 4:02 AM

SunFire V490: Exactly what features are "Not supported"?

Hello, I saw the system matrix state that "Not all features are supported for the Sun Fire V490 Server". Does anyone know exactly what features are, or are not supported on the V490?

I believe it is referring to the firmware management. The RSC systems have somewhat limited abilities within Ops Center.
From an OS perspective, all features would be supported - patching, provisioning, zone management, etc.

Workforce Management in Retail Industries?

Dear community,
Ever heard from SAP Workforce Management for Retail ?
Please post here if you are interested in this topic and what are your expectations.
Regards
Björn

Hello Björn,
SAP Workforce Management for Retail is a labor scheduling application intended for retailers to schedule their resources within the store locations. A forecast and demand are calculated based off of historical sales and transactional data to ensure the accurate number of resources are scheduled based on a trended forecast. A schedule is optimized to the workload demand based on employee work rules, availability, and various calculation rules. iTime Clock captures actual punches through a browser-based clock. Additional information can be found on SAP WFM in the Wiki under SAP for Retail -> Shopper Experience.
Regards,
Karen

Business presentation of wat KM is and what it offers

Hi,
We (IT) want to implement Knowlegde management. But first we have to convince our business (client) .
So we want to give a presentation of wat KM is and what it offers.
This presentation will not be done on a real life system but we want to use slides with printscreens of the application.
So I am looking for usefull information. I already found a printscreen of the navigation view, how you can upload a document, integration with MSS.
But this isn't enough because KM offers a lot more than this.
SAP offers a lot of information on KM, but most of the information is intented voor IT and not for the business. Or the information doesn't include printscreens of the application.
So does anybody knows where I can find more information with screenshots or has someone already the system live and is willing to take some screenshots and put them on the forum.
That would be very nice of you.
Kind regards
Pascale Thys

Hi Pascale,
Check these links...
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/9009a282-fa0d-2a10-eea3-8a6efc42747a
https://www.sdn.sap.com/irj/sdn/nw-cm?rid=/webcontent/uuid/e09b629d-f82e-2a10-caad-c709abcc0ab1
Regards,
Tilak.

No WebApps in "Manage Site Features"

We have a standalone Sharepoint Foundation Server, Windows 2008, 64bit.
I have installed the Office Web Apps, everything was going fine, no error or such. Even the Products configuration wizzard gave me no errors.
After installing i saw in the "central administration", that the services where already started (in "manage services on the server"). Same at "manage service applications". Everything already was there for excel, word and powerpoint.
My problem is, i cant activate the features on my sites now, because on the "manage site features" i cant see any sign of the WebApps.
I can't open any of the files. In word, there is just a blank site with a header there, telling me in which path i am atm. In Excel i get the message: "An Error have occured. Please try again" I can see the ribbin above tho, but file wont open.
Any idea what i can to or what maybe the mistake is here?
Nina

I get the following error:
Get-SPSite : A positional parameter cannot be found that accepts argument 'Enab
le-SPFeature'.
At line:1 char:35
+ $singleSiteCollection = Get-SPSite <<<< -Identity
http://zkemportal01 Enable
-SPFeature $webAppsFeatureId -Url $singleSiteCollection.URL
    + CategoryInfo          : InvalidArgument: (:) [Get-SPSite], ParameterBind
   ingException
    + FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.SharePoint
   .PowerShell.SPCmdletGetSite
I switched <site_name> with our servername, but still there is something wrong.

What features should have an image to be used with OCR

Hello
everyone. I would like to know what
features should have an image to be used with OCR. I have managed to
implement the OCR (with the VDM module) but applying a filter that
turns me Threshold the image (bmp) to another in original black and
white, just so I can work. When I try from labview not allow me to
work with the original BMP file. Note the images are captured from a
webcam.
Thank you.

Thanks Musk. I have a
question, what should be the treatment he should give a color image to
convert TIFF finally, I mention this because the examples in Labview /
VDM / OCR use files in this format.
Thank you very
much.

Workforce Management - Adherence Report

Good afternoon,
I have been running the 'Agent Adherence' report (by day) in Workforce Management, and on certain agents the Total In Service Time is longer than the Total Login Time.
The field dictionary for Cisco Unified Workforce Optimization defines Total In Service Time as "the total time (in seconds) during the period the agent was in a state ready to take an ACD call or was handling an ACD call". Is it correct to assume an agent must be logged in to either be in a state ready to take an ACD call or to be handling an ACD call? If so, then how is it possible for Total In Service Time be a greater time than Total Login Time (which is defined as the total login time for an agent during an interval)?

Hi Jason,
The problem is that WFM doesn't currently have support for Not Ready reason codes (it's on their feature request list). So the way these exceptions have to be adhered to is for the agent to logout as opposed to go Not Ready. Which is a pain because it seems to be in conflict as to how most contact centres I've dealt with in the past deal with off-phone work (generally they like to keep the agent logged in and use Not Ready reason codes so that Staffed Time for reports is accurate).
Cheers,
Nathan

What feature does the LT_EXPORT_PKG provide ?

Hi,
What feature does the package lt_export_package provide ?
Please provide some link to it.
Thanks.

Oracle Workspace Manager...
If you do not use OWM, uninstall it with @?/rdbms/admin/owmuinst.plbEdited by: Laurent Schneider on Jan 8, 2009 2:36 PM

Oracle Managed File Feature

What is Oralce Managed File Feature?
Sai***Baba

Study the link
http://download.oracle.com/docs/cd/B14117_01/server.101/b10739/omf.htm
Regards
Singh

What feature of Should I use for my Website

I want to creat a web application that support visitors to create imgaes of their favourite cricket team. What feature / product of adobe can help me in doing this for my Cricket website.

If it's a window server, then probably aspx. I am unfamiliar with aspx so can't really offer any more advice about it's use :-)
However, there are probably many more freely available open source scripts and such for use on a website, for polls, login etc., if you decide to use PHP. I guess it all depends on the type of website you are going to create and whether you are going to create it yourself on depend on 3rd party applications to help you build the site.

How do I find out what features are not useful in my Classifier?

How do I find out what features are not useful in my Classifier? I am trying to trim down the number of features to speed up the training of my data, I have about 3700 features. I have found the Filter Based Feature Selection Module and have not been successful
in using it. I have looked through all the examples and have not been able to find any examples using the module. Will the Filter Based Feature Selection Module help me to trim features. If so how do I use it?

One way to do this would be is to use a random forest classifier. Feature/variable importance can be obtained relatively easily with random forests.
Here is how you may do it in R.
> install.packages('randomForest') #install randomForest package in R if it is not already there
> library(randomForest) # reference the library
> data(mtcars) # load motor cars data that ships with
#train a random forest
> mtcars.rf <- randomForest(mpg ~ ., data=mtcars, ntree=1000,keep.forest=FALSE, importance=TRUE)
> importance(mtcars.rf)
> importance(mtcars.rf)
#You will see an output like below
%IncMSE IncNodePurity
cyl 16.168645 169.96741
disp 18.672188 260.08722
hp 17.584375 184.95007
drat 6.948743 63.54528
wt 17.818509 254.30347
qsec 4.772889 33.25546
vs 5.303058 24.39064
am 5.210181 17.36626
gear 4.619161 21.55450
carb 8.577037 28.46715
# or plot the importance as follows
> varImpPlot(mtcars.rf)
What this tells you is how important predictors/features/variables like horsepower(hp), weight(wt), no. of cylinders (cyl) is in predicting miles per gallon (mpg).
If you are wondering how the data looks like. Try this
head(mtcars) # gives first few lines of the data set.
mpg cyl disp  hp drat   wt ...
Mazda RX4     21.0   6  160 110 3.90 2.62 ...
Mazda RX4 Wag 21.0   6  160 110 3.90 2.88 ...
Datsun 710    22.8   4  108  93 3.85 2.32 ...
. Try this
Here is a few useful resources:
Random Forest documentation (Check out the pages on variable importance and variable importance plot)
http://cran.r-project.org/web/packages/randomForest/randomForest.pdf
Motor cars data: http://stat.ethz.ch/R-manual/R-devel/library/datasets/html/mtcars.html

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