Working in Pages a folder with the Pages icon in a folder appeared on my desktop I cannot move it delete it do anything to it. Any idea what it might be? Thank you.

While working in Pages a folder appeared on my desktop with the Pages icon on it. I don't know how it got there. It will not let me move it on the desktop. I will not let me delete it. It will not let me do anything to it. Any idea what I might have done to create this alien?
Any help greatly appreciated with thanks in advance.

Restart Finder by pressing option + command + Esc. Select Finder int he window that pops up and click on the Start/restart button.
You could also try deleting the com.apple.finder.plist file from Users > your name > Library > Preferences
Restarting the computer in safe mode , press the Shift key just after you heard the start chime. Keep it pressed until you see the grey apple. See if the folder is gone or can be moved.

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Can we solve this problem -folder with the exclamation icon

What is this folder with the exclamation icon?
Why it happens only to the iPod connected to PC?
Why it is the toughest problem to be solved?
What causes it?
Just would like to share my experience with all of you, my niece has a mini iPod that connects with a PC, however, after ejecting the iPod a few times inproperly, her iPod showed this most notorious evil icon. I followed all the instructions from the Apple web site in this forum, I did nearly ten times of Resets and Restores (I managed to restore but not everytimes), still failed to get rid of this icon, and it jsut would not disappear in the iPod. I just got very frustrated and I asked myself should I connect it with a Mac? Why not? So I connected it with my Mac, no surprise, then I put it in Disk Mode and reconnectted (few attempts), the iPod icon appeared on my Desktop but I still could not do the restore.
As I believed that iPod was the same as an external Hard Disk, and it was broken anyway, why not have another try - so I opened the Disk Utility and saw the iPod there, then I did an Erase (format) the iPod, once completed I reconnected with my Mac again, after 4 attempts, the iPod updater window popup and asked me whether I would like to do a restore, I finally managed to get rid of this icon. I connectted it with PC and was able to do a restore in my PC and got recongzied afterward. It has happened almost for 6 months and I heard that this iPod is still working fine.
My suggestion is - unless you need to do the update of song with your iPod, never and ever charged your iPod via connecting with the PC, I leave my iPod with the Bose docking system and it has no problem at all.

My suggestion is - unless you need to do the update of song with your iPod, never and ever charged your iPod via connecting with the PC, I leave my iPod with the Bose docking system and it has no problem at all.
I always use the iPod AC charger to charge my iPods and I have never had any problems.
The initial cause of the problems in your post is probably that several improper ejection of the iPod. If you do not have a Mac the problem may not be solvable by yourself.

TS1587 I tried everything, except for reinstalling the SO-DIMM memory modules. Still, my iMac will not wake up. Turning it on you can hear the fan run, but the display stays dark. Any ideas what to do? Thanks Maja

My iMac won't start up, or wake from sleep. I've tried everything, except for reinstalling the SO-DIMM memory modules. Still, my iMac will not wake up. Turning it on, you can hear the fan run, but the display stays dark. Any ideas what to do? Thanks!

Mac doesn't boot
Can you hear the fans and hard drive and see the white boot screen? Flashing question mark? The circle just runs and nothing happens? Only black screen and nothing else? These can be very helpful to diagnose the source of the problem. [1]
Flashing question mark [2]: This is usually a sign of a failed hard drive. This indicates that boot up volume can not be found.
Black screen: This is usually a sign of a failed logic board. There is no single reason for this and this may be caused by failed GPU, screen, CPU or RAM.
Circle of death/no circle/blue screen: This is usually a sign of a hard drive failure. This may NOT be a dead hard drive, just broken permissions or something
Gray screen/Apple logo/spinning gear or globe/prohibitory sign/folder with flashing question mark [3]: This could be a sign of faulty hardware but more likely a software issue, i.e. broken permissions, failed software update, etc.
[edit]
What to do
First, hold down the option key (also known as the alt key) just after you've pressed the power button. This should show all the available options to boot from, so if you have Windows installed through Bootcamp or a disk in your SuperDrive, you should be able to see them along with your OS X drive/partition. Select the OS X partition with arrow keys and press enter. Startup key combinations
If that doesn't help continue doing the steps from below:
1. SMC reset [4]. Shut down and unplug all cables including power cord for at least 30 seconds and then plug in power cord and keyboard/mouse.
2. PRAM reset [5]. Hold down option, command, P and R while booting. Start it when you hear the sound and don't let go before it reboots.
3. Safe boot [6]. Hold down shift while booting to boot into safe mode. If this works, open Disk Utility from Utilities and repair your permissions and verify the disk
4. Hardware test [7]. Insert the install disk (disk 1 in Mac which shipped with OS X 10.5.4 or earlier, disk 2 if shipped with OS X 10.5.5 or newer) and hold down "D" before the grey boot screen opens. Follow on screen instructions
5. Boot from install disk. Boot from the disk that came with your Mac. Hold C while booting. Select Disk Utility from top bar and repair permissions and verify the disk. Reboot normally and see if it works now.
6. Boot from another Mac (Firewire target disk mode). Connect the machines with a Firewire cable. Power on your Mac and press T. Select the other Mac's hard drive. Download the current OS X combo update. Run the combo update installer and select the drive that won't boot as the destination.
7. "Repair" OS X. Boot from the install disk as in point 5. and reinstall OS X. This should NOT erase any data, just replaces the system files which may have caused your booting problem. Now install the latest combo update for OS X and repair permissions on your drive with Disk Utility.
7.1. Install OS X into an external hard drive and then boot from it [8] and try to copy your data from the hard drive before proceeding. If you have done a backup recently, you don't have to do this.
8. Restore OS X from Time Machine backup. Boot from the disk that came with your Mac and choose the Time Machine restore option. This step will lose any changes made since your last backup but the system and your data will be put back to exactly as it was on that date.
8.1 Reinstall OS X. Boot from the install disk as in point 5. and select Disk Utility again. Now erase the whole hard drive and install OS X again. If you had a Time Machine backup and step 7 worked you don't have to do this.

I work for a retailer who sends out e-receipts as pdf attachements. When the email arrives on any apple product, i see the email with the paperclip icon showing that there is an attachment but i cannot ever see or find the actual attachment. Any ideas?

i work for a retailer who sends out e-receipts as pdf attachements. When the email arrives on any apple product, i see the email with the paperclip icon showing that there is an attachment but i cannot ever see or find the actual attachment. Any ideas?

i have scrolled left, right, up and down on iphone4, iphone5 and ipad and the attachment simply does not exist. It has to be something with the apple mail client setup because for any mail client, if they go to the webemail thru safari, the attachment is there and it can be viewed without issue.
I know there are plenty of people out there with this issue with the mail clients set up that you access thru the email icon on the iphone and ipad but i cannot find anyone with a resolution. I cannot find any settings in the mail client setup that has anything to do with attachments or for what attachments can or cannot be read or seen.
Hopefully someone out there has figured something out because this is an odd one.

Hi ERROR U41M1C212 for Update Elements 9 and PS CS5. Any Idea what it is? Thanks for Help.

hi ERROR U41M1C212 for Update Elements 9 and PS CS5. Any Idea what it is? Thanks for Help.

If you look at the bottom/right of this screen you have a list of links in 'More information like this'.
Have a look at them.

On the home screen the Messaging icon says I have unviewed messages but when I go into Messaging, there are no unviewed messages. Any ideas?

On the home screen the Messaging icon says I have unviewed messages but when I go into Messaging, there are no unviewed messages. Any ideas?

I am using my Droid RAZR M phone, and the messaging app that comes installed on it. Under app info it says version 4.4.2-15. I haven't downloaded any other messaging apps.
I have also deleted ALL of my text messages from anyone & rechecked my voicemail. I still have "1 unread msg" and it is driving me crazy! LOL
Thanks for your time!
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

My videos on iPhoto no longer play ... the message reads OSStatus error -54. anyone any idea what this might mean?

My videos on iPhoto no longer play ... the message reads OSStatus error -54. anyone any idea what this might mean?

Hi Terence,
FWIW...
I just restored my entire iPhoto library from Time Machine. I'm running Yosemite. After opening iPhoto for the first time after restoring the DB, it asked me to confirm my library location. Then it proceeded to update all the thumbnails. After this was completed, I observed what the OP reported: all photos work normally, but all videos were a.) missing thumbnails; and b.) yielding this error code when attempting to open.
HOWEVER. Doing a Reveal in Finder showed the videos on disk, and they were playable. After quitting iPhoto and restarting it, it *again* said it was updating thumbnails, and now all the videos both have the thumbnails and play correctly from within iPhoto.

I see an icon to the left of the battery, it looks like a lock within a circle. any ideas what it might be and how to remove it?

I see an icon to the left of the battery, it looks like a lock within a circle. any ideas what it might be and how to remove it?

ycr61 wrote:
I see an icon to the left of the battery, it looks like a lock within a circle. any ideas what it might be and how to remove it?
It is the orientation lock. To de-activate, double click the home button and scroll to the left until you see the same lock within a circle. Tap it to turn off the lock
Stedman

I cannot download video from my sony HDR cx100 camcorder. any idea what am i doing wrong? it is in the list which apple supports

i cannot download video from my sony HDR cx100 camcorder. any idea what am i doing wrong? it is in the list which apple supports
TX, Amit

i cannot download video from my sony HDR cx100 camcorder. any idea what am i doing wrong? it is in the list which apple supports
TX, Amit

Having an intermittent issue where my iMac blanks out on me. On restarting I get bands running down the screen with pixels jumping around, then the white screen of death and nothing... Wouldn't restart all weekend, now fine..? any ideas whats wrong?

Having an intermittent issue where my iMac blanks out on me. On restarting I get several bands running down the screen with pixels jumping around within the bands, then the white screen of death and nothing... This happens intermittently and usually restarts OK. Happened again three days ago and wouldn't restart for two days (again the bands/pixels etc) but now operating fine? Any ideas whats wrong with my iMac and what the solution may be? Also gets very hot from time to time, particularly if I'm playing music/watching youtube/movies for extended periods. Mac is 3.5 years old, running OS X 10.6.8, processor 3.4 GHz i7 memory 8GB 1333 MHz DDR3

If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US.
Genius Bar Reservation US
Authorized Service Provider

The sound in my headphones fade every 30 seconds or so. Any ideas what it might be?

Whenever I listen to music using my headphones, the sound is perfectly fine at first before it slowly fades out and nothing seems to work. When I unplug the headphones and plug them in again, there's sound for about 30 seconds before it fades out again. Any ideas?

Hi buckshotseth,
Welcome to the Support Communities!
The following article has a comprehensive list of troubleshooting steps for your unresponsive iPad mini. Click on the link below for more information:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
I hope this information helps ....
- Judy

My old MBP (2005) often crashes, freezes or shows grey screen at start up. Also track pad often does not work. I have re fomatted the HD and reinstalled system but to no avail. Genius bar says possible faulty HD, but suspect logic board, any ides any body

My old 17" MBP (2005) often crashes, freezes or shows grey screen at start up. Also track pad often does not work. I have re fomatted the HD and reinstalled system but to no avail. Genius bar says possible faulty HD, but I suspect logic board. All checks out OK on the Apple Diagnostic bench. Can a Logic board go intermittant?? Any Ideas any body??

Ive repaired 1000s of laptops over the years (translate: diagnose and replace parts).
Its not that old, Ive owned 100s of laptops (most were free) ....some I still have are nearly 13 years old and still perfect, ....some extremely expensive ones died in under a year.
other than becoming obsolete at some point, there isnt really any "will spoil on" data like Milk for solid state computer parts, ....alas.
You can have a $5000 laptop die in 4 months, and a junker one keep kicking after 10 years.... Ive seen that firsthand countless times.
Common logic dictates that "very expensive = long life" in computers,..... but all the repair people will tell you just the opposite.
I know you have a gripe, I get that all too well honestly .

My ipad is now only showing a black screen with the apple icon and doesn't appear to be charging despite being on the AC adapter all day

My ipad had an icon on it after being on the charger all night that indicated it needed to be plugged into itunes. I did this, and then it said it was going to do a restore, I confirmed I was ok and then left it on the computer all day and now the best I can do is get the apple icon on a blank screen. It occassionally changes to show that it has no battery and then goes back to the apple icon. How can I restore it? Any other ideas?

(A) Charge your battery
(B)Try and force iPad into Recovery Mode:
1. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
2. Connect USB cable to computer, leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad

I have been trying to download ITunes for several times and the same error message appear when I launch ITunes ''program can't start because MSVCR.dll is missing'' any idea what I need to do to correct this?

I have been trying to install iTunes several times, I keep receiving the same message when I open it:
iTunes.exe - system error
The program can't start because MSVCR80.dll is missing from your computer.Try reinstalling the program to fix this problem.
You bet I have tried, numerous times, it keeps coming back and iTunes won't start.
Any idea?
Yevass.

Hey I finally got an older vesion of itunes to work!!! 10.7 x64 for windows 7
After uninstalling all apple products even quicktime
I had to delete everything from (program files, and program files x64, program data,)
And all downloads from apple, and I went in to search deleted other stuff from apple, and itunes
But definently not my itunes library and Playlist
Down loaded 10.7 x64 for windows 7, but checked (do not start when done)
Then I emptied my recycling bin and restarted my PC
I ran geek tech tool box same as reg cure pro, also PC Tools registry cleaner, and CC Cleaner
Then I emptied my recycling bin and restarted my PC
And wallah... It finally works, and I Love the older version anyways.
Easier to download and transfer music!!!!!

My wife and I use the same apple id. My computer shows up in her home sharing library but hers won't show up on mine. Any ideas would be appreciated. Thanks.

My wife and I have the same Apple ID. When both our computers have home sharing enabled, my computer shows up in her menu but hers won't appear in mine. Any ideas would be appreciared. Thank you.

Fingers crossed the following document might be of some assistance:
How to use multiple iPods, iPads, or iPhones with one computer

Working in Pages a folder with the Pages icon in a folder appeared on my desktop I cannot move it delete it do anything to it. Any idea what it might be? Thank you.

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