Working with Arabic type in CS6

I am producing artwork for a customer, they have provided a word document in arabic which is correct reading right to left,
I have copied this into adobe, changed the font to Adobe Arabic, but the customer has said that it is still reading left to right and i am not sure how to solve this issue.

reinstall illustrator and choose arabic from the language menu in the installation options. you don't have to uninstall your current version and you don't need to enter any relicensing info. install as a trial and it will read your current license.
your current version of illustrator will be overwritten but you can reinstall the uk version again(as trial) and everything will be as you had it. or you can keep the arabic version which has everything the uk version has minus the asian type settings.
it just takes a few minutes.
edit:
or you can copy the text from this file and paste your text into it, or you can use the "arabic" paragaph style in this document, or you can use eye dropper tool to assign type attributes.
https://drive.google.com/file/d/0B4ilRoSBagc3ZVFCNDF4SGJVbms/edit?usp=sharing
edit: if you want control over diacritics and kashidas, you might still want to install the arabic version. you can set styles for every option you want and use those styles in any version of illustrator later on.

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