Workitem is not removed from User Inbox

Hi,
There is requirement, when the PR is created by user, first it has to go his department Head and then to Manager, AGM, GM, etc. There are different departments.
I'm maintaining organizational structure and giving positions in Release Strategy. Now how can i know who has created and to whom it has to go first. Shall i create different release strategy for that ?? Or is there any other way ??
And i tried to create custom workflow and using two release steps instead of one. And giving Rule in my first release step. And in second release step i'm using the strategy. When i create the PR and release, it is not removing from User Inbox.
Do anyone know what could be the problem ??

Hi,
From your requirement, its not a good idea to have all department heads assigned to a single position.
But, you can have different positons for different departments and the association between department and the corresponding position number can be maintained in ztable. Then have a custom rule based on function module which will make a call to this ztable and find the corresponding postion given the department of user, get this position out and use it as agent assignment in step. However to use above first you should be able to find the Deparment to which a given user belongs to.
the position that you are talking about in your question, is it a position with relevance to HR structure or is it just that you have created for workflow purpose. In general its a good idea to have bit strong dependency with HR structure rather than going for workflow specific positions. If your position is a HR position then probably with bit of reengineering the HR organization structure with respect to your departments would be good and with a good design of org structure you can also get rid of any new custom table to maintain the relation between department and corresponding position.
Good Luck !!
Regards
Krishna Mohan
ooops !! many replies came in while drafting this mail itself, i guess rule using custom table already tried !!
Edited by: Dubbaka Krishna Mohan on Jan 29, 2008 9:20 AM

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