Workitem remaining in inbox.

Hi,
There is a workitem which a user processes to post a document. Upon successful completion, the workitem is still remaining in his inbox. It should disappear from the inbox once processing is done. Its not happening. Could anyone pls help me regarding this?
Thanks in advance.
Abhishek

Hi Rob,
I have checked the workflow log and the template. Yes its true that advance with dialog is set for this step in the wf and this is within a loop.
But if i check in the workflow log the loop has not been executed even once.
It is stopping at that task with state as "in process" in the very first pass through the loop.
Also pls tell me what is the significance of the advance with dialog checkbox being checked?

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Workitem remains in inbox even after execution

Hi all,
I am facing a problem with the removal of workitem from the inbox. I have searched the net and found that this problem has been faced before by people but I could not get any solution to this.
I have a workitem in the inbox. I click it and execute it. After completion when I return to the inbox, the workitem is still displayed there. A single refresh of the inbox also doesn't work. I need to log off and log on again to the portal in order to see the refreshed list in my inbox.
But the workitem doesn't get removed from the inbox as soon as it is completed. I can even click the same workitem second time and see the same screen again - but this is not reauired as the work is already done.
It seems to be due to some time delay between the synchronization of the ESS and the database.
If anyone has solved this issue before please tell me how I can remove the workitem from my UWL inbox as soon as it is completed.
Points are sure to be awarded for good answers.

Hi Sanghamitra,
Please apply the note 1501377.
Thanks!
Swarnaprakash

Delete automatically Workitem from the INBOX

Is it possible to remove or delete workitem from the inbox of the remaining agents, when the workitem is sent to multiple agents at a time, and one of the agent completes the workitem ?
Can anyone help me for this problem ?

Hi Rohit,
Thanks for your reply.
But, what I want is different.
My case is like...
A particular workitem will be sent to multiple users at a time, for approval from one of them. Once, one of them completes the execution of the workitem, then it should clear/delete the workitem from other users' inboxes.
Thanks
Sai

How to keep the reserve workitem in the inbox

Hi,
i am working with Two level PO approval process.
approver as an four option 1.to display the report 2. edit 3. release 4. reject .
whoever the approver chooses the option 1 &2 ( to display the report ) the report should be displayed ( custom report) to the approver and it should keep the workitem back to the inbox.
i debugged the SAP standard functionality for Cancel and keep the wokitem in the inbox.but i didn't get how to use the same in my program.
my workflow should behave as same as cancel and keep workitem in the inbox whenever approver chooses to display the report.
please can any one help in achieving this functionality.
advance thanks .
regards
pave.e.e.

At <a href="http://help.sap.com">http://help.sap.com</a> you will find documentation for exit_cancelled. Just go to <a href="http://www.google.com">http://www.google.com</a> (or if you are using <a href="http://www.mozilla.org/firefox">Firefox</a> simply use the search function in the top right corner) and enter the following as search criteria:
site:help.sap.com exit_cancelled
You will find the documentation of the macro easily.
It is not easy for anyone here to say whats wrong with a custom report that doesn't display. There are always several possible reasons, but you (or another good ABAP-programmer) should be able to locate the problem by debugging.

Refreshing workitem in sap inbox while reverting form two parallel level.

if a user raise a request whcih is supposed to get approved /reject/revert by level1 and level2 people parellelly, if level1 perform any of the activity of approve/reject/revert in his sap inbox ,level2 sap inbox logically should get clear respectivly and vice versa if level2 perfom the same activity.
in my scenario
the request from level0 goes to level1 & level2 ,both of them are autherized to approve/reject/revert the document,
whosoever from level1 or level 2 perform the activity first in thier sap inbox..accordingly for other level sap inbox clear the work iteam as that activity has been already triggered by any 1 of them.
in this context..the approve and revert function work perfectly..if level1 person will aprrove or reject,respectively the same activity in level2 inbox get clear as it is already performed by level1 ,but in revert function. if level1 revert the document from his sap inbox thn the same activity for same document its not gettting cleard from level2 sap inbox .
as for approve and reject..the respective function will get performed and workflow get closed .but for revert ..the document will be sended to initiator for change,once the initiaotr make the changes it has to come again for level1 & level2 approve/reject/revert user decision.
please let me know for revert function how i synchronize the level1 & level2 activity.if level1 sent the document for revert thn how to clear the same work item from level2 sap inbox parellely.
how to refreshing workitem in sap inbox while reverting form two parallel authorised levels w.r.t to revert function triigerd by any of the level.

How are you sending the workflow item to level1 and level2.
The simplest way is to create a rule and assign it to the workflow item.
What the rule will do is fetch both level1 and level2 userids and pass the it to the workflow. When two userids are passed to a task the workflow item is send to their inbox. And so as anyone of them processes it, it disappears from the other person's inbox.
You dont need to use PARALLEL option.
Khusro Habib

Send Workitem from Sap inbox to outlook

Hi all,
Any one please explain how to send workitems in sap inbox to outlook.
What all configurations are needed?
Thanks in advance

First you need to be able to send an e-mail from SAP Business Workplace to your e-mail address. If that's not in place you need to configure the e-mail connector or whatever it is called. Basis people should be able to help you with that. It not only involves setting up SCOT to transmit messages with address type INT, you also need to have jobs running on your application server to pass on the SMTP messages.
Once that is working you can start thinking about e-mail notifications for workflow. If you have transaction code SWNCONFIG in your system, you should use the extended notifcations that you configure there - that is SAP's recommendation. In order to use it it seems you must have SAP Web AS running.
The other alternative (unless you are on a release < R/3 4.6C) is the report RSWUWFML2.
For assistance setting up any of these three, please post your specific questions.
In both cases you need to have a sender address defined for the user that executes the report, any user sending e-mail must have an e-mail address in the user record.

SAP inbox(SBWP) workitem should remains in INBOX

Dear Experts,
I have created a workflow. I want to forward its workitem to someone else. But when I open the task, workitem comes to the outbox; and outbox don't have the forward option.
My requirement is that; workflow should remains in the inbox when it is being opened and then user forward this workitem after displaying it and send to anyone as per his requirements using forward button.
Regards,
Sohail

When you click/open the work item, it gets completed. That's why it is in the outbox. Completed work items cannot be forwarded (basically nothing can be done for them anymore). Most likely your step/task has been built in a wrong way. I have no idea what your step is supposed to do, but in 99% cases, when you have a dialog step in a workflow, there is e.g. some button that need to be pressed in order to complete the work item - for example "Approve" or something like that (depending on what kind of workflow process you are dealing with). And if you don't press that button, the work item will stay in your inbox. Steps shouldn't be completed just by clicking/opening the work item.
You need to tell more details about your step. What is it doing (what happens when you click the work item)? Or perhaps you can share the code of the method that gets executed in the task?
Regards,
Karri

Cancel & keep workitem in SAP inbox.

Hi Workflow Experts,
while executing a workitem , when i click on "cancel & keep in sap Inbox" , which BAPI gets called ????.
My requirement is :- if my workitem is executed (which is a module pool program )& no action is taken ( like user clicks on "back" button ) , the workitem should remain in the SAP work place.
Thanks In advance,
Ashish

As I understand what you write you have created the approval screen yourself. Then the best option is to detect that cancel or exit was pressed and then throw the exception for cancelled execution (i.e. call the macro exit_cancelled). I prefer creating the screens in function groups for this purpose, as that makes it easy to pass information back to the calling method.
Side note: I started wondering when the spell checker indicated that I had misspelled cancelled. Why is it that every spell checker insists we all misspell the same way they do in USA? Annoying, is what it is! I want to keep my English English.

Remove open workitem from user inbox after the workflow starts again.

I have heard that there is a possibility to remove a open workitem from the user inbox, after the workflow starts again for the same object (data update), via a termiantion event. I have searched in the sap workflow dokumentation but i could not find out how to use this. Could somebody provide me some detailed documentation or examples how to use this for my problem?
Thanks,
Steve

Hi Sudhir,
the workitem which should terminate is a decision task with two results. The wolkflow looks as follows:
Activity: Read Data
Decision: Approval Check Decision
Activities: Approve or Reject
How should it look like in your opinion with the termination? How looks this option to terminate this workitem? The workitem should terminate automatically from the userinbox if the workflow starts again for the same object (with updated data).
Thanks,
Steve
Edited by: Steve Malack on Mar 13, 2008 10:20 AM

Sorting of workitems in SAP inbox.

Hi gurus,
I have a requirement wherein the workitems in the SAP inbox of some user is to be sorted based on a value which is a field in one of the table (Issue date).
Regards,
Sukumar.

Hi,
Yiou can use dynamic columns, transactions SWL1
check this sap help:
<a href="http://help.sap.com/saphelp_47x200/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm">http://help.sap.com/saphelp_47x200/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm</a>
This only works fopr similar tasks, so you also have to choose
Inbox>Workflow>grouped according to task
in the inbox
Kind regards, Rob Dielemans

Logical deletion of workitem from SAP INBOX

Hello ,
When we are trying to delete some work items related to generic
decision task from SAP INBOX ,logically delte button is not visible and
we searched in menu it is in display mode.
The same button is visble for other workitems related to error idocs .
We have assigned the role to delete the work items of type all.
The button is visible for some type of tasks .
We have some 30 to 40 workitems (decision task) which are to be deleted .
Can we use reports RSWWWIDE and RSWWHIDE without archiving of those?
Kindly suggest us.
Best Regards,
Veena.

Hi Veena,
Please have a look at the 'Data Management guide' from service.sap.com/data-archiving, which tells you abou various options for deleting/archiving WI
Also have a look at Note 49545.
Hope this helps,
Naveen

Workitem in Outlook inbox

Hi,
My requirement is to send a workitem for Approval/Rejection to a user's Outlook inbox. Can any one send me the sequence of the required settings i have to do to send a workitem to a user's inbox.
Steve

Hi SD,
Yes indeed, you can Approve Reject your workitem from Outlook.
You need to do some settings in SAP and it works.
Talk to your BASIS to configure SCOT settings.
You need to schedule a report RSWUWFML2 in background which sends the workitem to Outlook.
Cheers,
Aditya

Launch workitems from Agent inbox with Webflow customizing

Hi all,
I am looking for a definite answer to the following:
Is it possible (in CRM 4.0) to process Workflow workitems that have a webflow linked from the Agent Inbox in the Webclient.
I have set up the customizing in the inbox and the workitems appear, but the system doesn't take the fact that there is a webservice id (linked to the webflow) linked to the workitem. The webclient tries to navigate to the Email view.
Can anyone confirm me that indeed the webflow workitems cannot be triggered from within the Agent Inbox?
Thanks
Micha

Hi Micha
Did you get this one working?
Thx,Sai

Workitem from SAP inbox is not getting removed

Hello All,
Below is the FM i have used to create event ,
CALL FUNCTION 'SWE_EVENT_CREATE'
      EXPORTING
        objtype           = 'ZIMSEC_SPE'
        objkey            = LS_OBJKEY                 " Requition ID
        event             = 'ZSUBMIT'
      IMPORTING
        EVENT_ID          = IT_EVENT_ID
      TABLES
        EVENT_CONTAINER   = IT_CONT
      EXCEPTIONS
        OBJTYPE_NOT_FOUND = 1
        OTHERS            = 2.
    IF sy-subrc <> 0.
    ENDIF.
    IF IT_EVENT_ID IS NOT INITIAL.
      COMMIT WORK.
    ENDIF.
The value in LS_OBJKEY is the unique ID ...request ID in my case ....
Problem: The Workitem is not getting removed from my SAP INBOX.
Kindly share ur comments .
Thanks
Sonal

Hello,
Please don't SHOUT.
You say:
"WHEN I AM SENDING SPACE IN MY OBJKEY THE WORKITEM GETS REMOVED FROM THE SAP INBOX "
I have never tried creating an event with a blank object key, I can't see when that would be useful, but would it lead to the workflows seeing that as a terminating event? I'll have to to try that.
In the meantime, don't use SPACE as an object key, only create an event when you do have a key.
regards
Rick Bakker
Hanabi Technology

Manually remove workitems from UWL inbox

hi,
I have a few workitems realted to leave request approval and expense trip approval in my inbox.
They are of no importance to me.
I want to remove them from my inbox.
How do i do that without approving.
Please help, this is very urgent
regards,
pinki

Please clear the entire UWL cache from the UWL administration page. The
issue will be resolved.
or
You have to complete these workitems manually using SWIA transaction.
In the UWL you can see the Creation date and time for these dummy
workitems. Execute SWIA transaction for this date and time. In the list
of Displayed workitems choose the workitem that you want to complete
and Use 'Complete Manually' button to COMPLETE the workitem.

Workitem remaining in inbox.

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