Workitem unlocked but still locked

Hello Gurus ,
I have  this strange situation. I have a PR whose service entry sheet's workflow overview says that the workitem is unbloked by the system. But still the workitem was found in lock state. As the user is not able to release the SES.
Please if you could explain this situation to me  that would be a gr8 help.
Thanking you in advence!!!

Hello
do you have any entries in the table BBP_WFLOCK?
Regards,
Daniel

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