Workitems getting stuck at expired users

Hi,
We have a case where workitems get stuck because the assigned users have expired validity.
At the time of assignment, one user is set as agent. Then that user gets set to expired, however the Workitem still is assigned to that one user.
This will create an issue where invoices are not handled at all.
I'm thinking that this must be a common workflow issue, or that there must be a common solution - that you guys know how to solve
BR
Lasse

As Rick said, definately some kind of escalation process should take place in invoice handling process. If approver does not approve the invoice in time, it will be escalated to approver's manager or whatever (or the invoice will return to accounts payable clerk, etc.).
Now since you already have the problem, you need to somehow monitor the situation. You can for example try monitor the work items with SWIA (look for all invoice approval tasks that are in status READY in In PROCESS).
Regards,
Karri

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