Workspace 9.2.0.2 & Navigate Viewer

Question

We recently upgraded our Shared Services to 9.3.1, but left Workspace & HFM at 9.2.0.2. Prior to the upgrade, when users logged into Workspace, they could go into Navigate and under Applications they'd see our HFM application and be able to login to HFM by selecting the application. Now that we've upgraded, the Applicaiton option no longer exists under Navigate. I have confirmed that the users are still able to get to HFM by going directly to the HFM web portal; however, what do I need to do to make the HFM app show up under the Application option in Workspace?
Thanks.
Terri

Answer 1

1. I am not able to stop and restart services right now since it's production; however, I do know that we have stopped and started services quite a bit since the upgrade as well as re-booted the Shared Services, Workspace and HFM servers.
2. I looked in the GSM log. I do not see the error that you mentioned. This is the only error that I see:
<event logger="com.brio.one.utils.ORBSocketServer" timestamp="1254766152230" level="ERROR" thread="/162.81.129.121:2235" sequence_no="55409">
<time>05 Oct 2009 14:09:12,230</time>
<context originator_type="GSM" originator_name="server" host="rhdrichbi01"/>
<message><![CDATA[INCOMING CONNECTION ABORTED.]]></message>
<throwable><![CDATA[java.net.SocketException: Connection reset
     at java.net.SocketInputStream.read(SocketInputStream.java:168)
     at java.net.SocketInputStream.read(SocketInputStream.java:182)
     at java.io.DataInputStream.readInt(DataInputStream.java:443)
     at com.brio.one.utils.ORBSocketServer.run(Unknown Source)
]]></throwable>
</event>
3. I didn't notice anything in the SharedServices _Security log file.
4. Is there a specific piece in the Core Services configuration that may be causing this issue?
Thanks.
Terri