Workspace 9.3.1 Cannot Open Planning Applications

Hello,
We just moved our Hyperion / Essbase applications from one database server to another. We have debugged almost everything, except we cannot open Planning applications in Workspace. We get a dialog that says, "Opening Planning Application", and the little bar runs back and forth, but never opens the application. Planning works well. We have done the Release 9.3.1 Service Pack 1 (9.3.1.1.00) patch. Does anyone have suggestions on how to correct our problem?
Thank you,

Kevin___ wrote:
We are thinking there is a problem with IE 8 on old Workspace 9.3.1.IE8 is not supported on the base install of 9.3.1, it is supported on 9.3.3
Cheers
John
http://john-goodwin.blogspot.com/

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Cannot open Planning application : An error occurred while processing page

Hi,
I'm using EPM 11.1.1.3 on Linux Server (Red Hat). Recently, I had to stop and start all services after which I am unable to open any Planning application. It gives me the following error:
An error occurred while processing this page. Check the log for details.Please close the current tab and open application again
An error occurred while processing this page. Check the log for details.
I cannot open it through Workspace also. There aren't any logs in %HYPERION_HOME%/logs/Planning which mention anything about this error. Appreciate if someone could suggest a solution.
Cheers,
Sahil

Thanks for sharing your expert opinions guys. I have checked the suggested log HYPERION_HOME/deployments/Tomcat5/HyperionPlanning/logs/catalina.out
It seems to be a JDBC connection error. This brings me to the point that I also reconfigured Planning over the existing configuration (8300). could this be the cause of the error as other utilities (Web Analysis, Essbase, Shared Services etc.) are working fine (I did not reconfigure these).
Kindly have a look at the log below from the aforementioned path and suggest a solution. Greatly appreciate any help.
Jul 17, 2011 9:45:16 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8300
Jul 17, 2011 9:45:16 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 441 ms
Jul 17, 2011 9:45:16 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Jul 17, 2011 9:45:16 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Hyperion Embedded Java Container/1.0.0
Jul 17, 2011 9:45:16 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
[INFO] HyperionPlanning] - Starting Hyperion Planning...
[INFO] RegistryLogger - REGISTRY LOG INITIALIZED
[INFO] RegistryLogger - REGISTRY LOG INITIALIZED
/oracle/hyp/app/common/config/9.5.0.0/product/planning/9.5.0.0/planning_1.xml
displayName = Planning
componentTypes =
priority = 50
version = 9.5.0.0
build = 1
location = /oracle/hyp/app/products/Planning
taskSequence =
task =
*******/oracle/hyp/app/common/config/9.5.0.0/registry.properties
Creating rebind thread to RMI
[INFO] HyperionPlanning] - Hyperion Planning started in 3 seconds.
Jul 17, 2011 9:45:20 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8300
Jul 17, 2011 9:45:20 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8302
Jul 17, 2011 9:45:20 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/17 config=null
Jul 17, 2011 9:45:20 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 4257 ms
Jul 17, 2011 9:45:36 AM org.apache.coyote.http11.Http11BaseProtocol init
SEVERE: Error initializing endpoint
java.net.BindException: Address already in use:8300
     at org.apache.tomcat.util.net.PoolTcpEndpoint.initEndpoint(PoolTcpEndpoint.java:297)
     at org.apache.coyote.http11.Http11BaseProtocol.init(Http11BaseProtocol.java:138)
     at org.apache.catalina.connector.Connector.initialize(Connector.java:1016)
     at org.apache.catalina.core.StandardService.initialize(StandardService.java:580)
     at org.apache.catalina.core.StandardServer.initialize(StandardServer.java:791)
     at org.apache.catalina.startup.Catalina.load(Catalina.java:503)
     at org.apache.catalina.startup.Catalina.load(Catalina.java:523)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
     at java.lang.reflect.Method.invoke(Unknown Source)
     at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:266)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:431)
Jul 17, 2011 9:45:36 AM org.apache.catalina.startup.Catalina load
SEVERE: Catalina.start
LifecycleException: Protocol handler initialization failed: java.net.BindException: Address already in use:8300
     at org.apache.catalina.connector.Connector.initialize(Connector.java:1018)
     at org.apache.catalina.core.StandardService.initialize(StandardService.java:580)
     at org.apache.catalina.core.StandardServer.initialize(StandardServer.java:791)
     at org.apache.catalina.startup.Catalina.load(Catalina.java:503)
     at org.apache.catalina.startup.Catalina.load(Catalina.java:523)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
     at java.lang.reflect.Method.invoke(Unknown Source)
     at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:266)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:431)
Jul 17, 2011 9:45:36 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 407 ms
Jul 17, 2011 9:45:36 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Jul 17, 2011 9:45:36 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Hyperion Embedded Java Container/1.0.0
Jul 17, 2011 9:45:36 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
[INFO] HyperionPlanning] - Starting Hyperion Planning...
[INFO] RegistryLogger - REGISTRY LOG INITIALIZED
[INFO] RegistryLogger - REGISTRY LOG INITIALIZED
/oracle/hyp/app/common/config/9.5.0.0/product/planning/9.5.0.0/planning_1.xml
displayName = Planning
componentTypes =
priority = 50
version = 9.5.0.0
build = 1
location = /oracle/hyp/app/products/Planning
taskSequence =
task =
*******/oracle/hyp/app/common/config/9.5.0.0/registry.properties
Creating rebind thread to RMI
[INFO] HyperionPlanning] - Hyperion Planning started in 2 seconds.
Jul 17, 2011 9:45:39 AM org.apache.coyote.http11.Http11BaseProtocol start
SEVERE: Error starting endpoint
java.net.BindException: Address already in use:8300
Jul 17, 2011 9:45:39 AM org.apache.catalina.startup.Catalina start
SEVERE: Catalina.start:
LifecycleException: service.getName(): "Catalina"; Protocol handler start failed: java.net.BindException: Address already in use:8300
Jul 17, 2011 9:45:39 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 3083 ms
Jul 17, 2011 9:45:39 AM org.apache.catalina.core.StandardServer await
SEVERE: StandardServer.await: create[8301]:
java.net.BindException: Address already in use
Jul 17, 2011 9:45:39 AM org.apache.coyote.http11.Http11BaseProtocol pause
INFO: Pausing Coyote HTTP/1.1 on http-8300
Jul 17, 2011 9:45:39 AM org.apache.catalina.connector.Connector pause
SEVERE: Protocol handler pause failed
java.lang.NullPointerException
     at org.apache.jk.server.JkMain.pause(JkMain.java:677)
     at org.apache.jk.server.JkCoyoteHandler.pause(JkCoyoteHandler.java:162)
     at org.apache.catalina.connector.Connector.pause(Connector.java:1031)
     at org.apache.catalina.core.StandardService.stop(StandardService.java:491)
     at org.apache.catalina.core.StandardServer.stop(StandardServer.java:743)
     at org.apache.catalina.startup.Catalina.stop(Catalina.java:601)
     at org.apache.catalina.startup.Catalina$CatalinaShutdownHook.run(Catalina.java:644)
[INFO] HyperionPlanning] - Shutting down Hyperion Planning applications...
[INFO] HyperionPlanning] - Hyperion Planning was stopped
Unable to create JDBC connection. java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Internal error: Net8 protocol error.
Unable to set Planning's Oracle connection numeric character to '.'. java.lang.NullPointerException
Can not set database catalog name, skipping set of catalog name: hypdb
Unable to create JDBC connection. java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Internal error: Net8 protocol error.
Unable to set Planning's Oracle connection numeric character to '.'. java.lang.NullPointerException
Can not set database catalog name, skipping set of catalog name: hypdb
Unable to create JDBC connection. java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Internal error: Net8 protocol error.
Unable to set Planning's Oracle connection numeric character to '.'. java.lang.NullPointerException
Can not set database catalog name, skipping set of catalog name: hypdb
Can not get JDBC connection.
java.lang.Exception: No object were successfully created. This can be caused by any of the following: The OLAP Server is not running, The DBMS is not running, the DBMS is running on a different machine that the one specified, the name and password provided were incorrect.
     at java.lang.Thread.run(Unknown Source)
java.lang.RuntimeException: Error loading objects from data source: java.lang.NullPointerException: JDBCCacheLoader.loadObjects(): jdbc connection was null.
java.lang.NullPointerException
Unable to create JDBC connection. java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Internal error: Net8 protocol error.
Unable to set Planning's Oracle connection numeric character to '.'. java.lang.NullPointerException
Can not set database catalog name, skipping set of catalog name: hypdb
Can not get JDBC connection.
java.lang.Exception: No object were successfully created. This can be caused by any of the following: The OLAP Server is not running, The DBMS is not running, the DBMS is running on a different machine that the one specified, the name and password provided were incorrect.
     Unable to create JDBC connection. java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Internal error: Net8 protocol error.
Unable to set Planning's Oracle connection numeric character to '.'. java.lang.NullPointerException
Can not set database catalog name, skipping set of catalog name: hypdb
Unable to create JDBC connection. java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Internal error: Net8 protocol error.
Unable to set Planning's Oracle connection numeric character to '.'. java.lang.NullPointerException
Can not set database catalog name, skipping set of catalog name: hypdb
Attempted to release a null connection
java.lang.NullPointerException: JDBCCacheLoader.loadObjects(): jdbc connection was null.
Unable to create JDBC connection. java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Internal error: Net8 protocol error.
Unable to set Planning's Oracle connection numeric character to '.'. java.lang.NullPointerException
Can not set database catalog name, skipping set of catalog name: hypdb
Can not get JDBC connection.
java.lang.Exception: No object were successfully created. This can be caused by any of the following: The OLAP Server is not running, The DBMS is not running, the DBMS is running on a different machine that the one specified, the name and password provided were incorrect.
Attempted to release a null connection
java.lang.NullPointerException: JDBCCacheLoader.loadObjects(): jdbc connection was null.
java.lang.RuntimeException: Error loading objects from data source: java.lang.NullPointerException: JDBCCacheLoader.loadObjects(): jdbc connection was null.
java.lang.NullPointerException
Unable to create JDBC connection. java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Internal error: Net8 protocol error.
Unable to set Planning's Oracle connection numeric character to '.'. java.lang.NullPointerException
Can not set database catalog name, skipping set of catalog name: hypdb
Unable to create JDBC connection. java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Internal error: Net8 protocol error.
Unable to set Planning's Oracle connection numeric character to '.'. java.lang.NullPointerException
Can not set database catalog name, skipping set of catalog name: hypdb

Cannot Open HFM Application in Workspace. "The RPC server is unavailable.

Hi All,
I cannot open HFM Application from Workspace. Planning works fine.
Restarted the HFM services and tried but no use.
Error shows "The RPC Server is Unavailable. Error code:- 2147023174
Details shows following.
Trace: Error Reference Number: {2498F82B-1C14-4704-B34A-BA7145D27450} Num: 0x800706ba;Type: 0;DTime: 10/8/2012 7:57:19 PM;Svr: SERVER NAME;File: CHITRegistryWrapper.cpp;Line: 1108;Ver: 11.1.2.0.0.2762; Num: 0x800706ba;Type: 0;DTime: 10/8/2012 7:57:19 PM;Svr: SERVER NAME;File: CHFMwHITRegistry.cpp;Line: 1083;Ver: 11.1.2.0.0.2762;
Thanks.

It may be worth having a read of the following doc in Oracle support as it sounds like it could be DCOM related - "Identifying and Troubleshooting DCOM Issues Affecting Hyperion Financial Management (HFM) [ID 1419144.1]"
Cheers
John
http://john-goodwin.blogspot.com/

Cannot open HFM application via Workspace

Hi
At times users cannot open HFM application via WorkSpace.When they open an application they can see the progress bar and the application does not come back(HUNG).
Looking into the logs at the time of incidents we find the following from the logs
An unknown error has occurred in the HsvDSSystemInfo object.
System Message Details
Error Reference Number: {16E56999-6F2A-4905-99D5-B65C14A14F81} Num: -2147210624; User: Type: 0; DTime: 21/09/2009 12:39:54 PM; Svr: AU02UAP093QAN32; Application:
File Error List
File: CHsvDSSystemInfo.cpp Version: 9.3.1.0.1502 Line: 1981 Error: (-2147210624)(0x80042A80)(An unknown error has occurred in the HsvDSSystemInfo object.)
XML Error String
+<?xml version="1.0" ?>+
+<EStr>+
+<Ref>{16E56999-6F2A-4905-99D5-B65C14A14F81}</Ref>+
+<User></User>+
+<DBUpdate>157330616</DBUpdate>+
+<ESec>+
+<Num HEX=0x80042A80>-2147210624</Num>+
+<Description Src=HFM>An unknown error has occurred in the HsvDSSystemInfo object.</Description>+
+<Type>1</Type>+
+<DTime>21/09/2009 12:39:54 PM</DTime>+
+<Svr>AU02UAP093QAN32</Svr>+
+<File>CHsvDSSystemInfo.cpp</File>+
+<Line>1981</Line>+
+<Ver>9.3.1.0.1502</Ver>+
-<DStr>ORA-01400: cannot insert NULL into ("HFMOWNER"."QANTASHFM_USERPARAMS"."PARAMETERKEY")</DStr>-
+<ExErr></ExErr>+
+<PSec>+
+<Param>INSERT INTO QANTASHFM_USERPARAMS (Username,EntryIDX,ParameterKey,BLOBData) values(N'admin@Native Directory',1,N'','19')</Param>+
+</PSec>+
+</ESec>+
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Is this a known issue? What are the steps to resolve this issue?
Thanks in Advance

Hi Manoj,
Please check the following points
Is shared service is running
Is HFM application thick client working
Is application been creataed, if yes, is that application registered with shared services.
Check Workspace services is running or not, and Hyperion Financial Managment services is running or not.
Make sure that all services are running before you open workspace.
Let me know what your system gives messages.
Regards
Raj - Learner

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Workspace 9.3.1 Cannot Open Planning Applications

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