Workspace batch scheduler error

We just upgraded to EPM 11.1.2.1. This morning, a user scheduled a couple of new batches in Workspace to run FR reports. Those batches were hung at 'Running' and never officially completed but now I'm getting this generic error message every time I try to go into the Batch Scheduler:
; nested exception is:
java.lang.NullPointerException
I can not see any of the previously created batches (the screen is blank). I have already restarted all the services and the same error appears. Is there a way to clear out all the batches that it may be holding on to? Anyone else come across this problem?
Edited by: 935031 on Sep 12, 2012 12:42 PM
Edited by: 935031 on Sep 13, 2012 9:24 AM

Refer: Error: "java.lang.NullPointerException" While Opening Batch Scheduler (Doc ID 1462084.1) and FAQ Financial Reporting Scheduled Batches in 11.1.2 and later. (Doc ID 1431407.1) in MOS
Access the Hyperion database BI+ repository. In table FR_SCHEDULER_DATA update the row with Column STATE='4' from a '4' value to value '3'
HTH-
Jasmine.

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