Workspace not starting. Service Temporarily Unavailable.

Hello there, Please help me ...
When I use http://hostname:19000/workspace/
it gives the above error. I am on 11.1.1.3
I have stopped and started the services several times to fix this problem
The agent seems to start but then stops. When I look at the logs in Tomcat, mod_jk.log file has the following error.
Connecting to tomcat failed. Tomcat is probably not started or is listening on the wrong port.
I tried stopping the corresponding service and starting. In the event viewer it gives
module expire_module already loaded...skipping.
I tried reconfiguring,
when I reconfigure it gives 2 errors in different contexts,
1.port 19000 is already in use.
2. Port range 6800-6805 is invalid or not enough ports in range.
I am using embedded Java container with Apache http server.
Please help me how to investigate the ports problems.
Thank you,
Vince

Hi,
Forget about all other errors and focus on the second one. Unfortunately you've come across to the one of the hopeless errors available in Hyperion to my experience.
Workspace agent service is like a black box about which almost no one has no clue apart from guesses. Some Brio blokes might have better understanding and they might provide more insightful suggestions towards the solution. In my experience, you are facing this issue most probably because of a change in the network settings of the server or the domain.
"Port range 6800-6805 is invalid or not enough ports in range" error suggests that one of the ports in this range is being used or blocked. Check the ports with netstat /a /b. You will probably find a service running in between these ports. Remove it if you can and try re-configuring as you did before.
Didn't work? Not surprising. Go to the database where you configured workspace in. Open and view data of the table called v8_hosts. Is the shown host name same host name as your server? If fully qualified domain name is there, is it the same? If IP is there, is it the same?
Didn't work? Well, I had to re-install workspace from scratch last time I faced this issue after trying above and cracking my head on the wall.
Cheers,
Alp

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