World of trouble with Lightroom

From what I've been reading, a lot of people seem happy with lightroom 1.0
It's giving me a world of trouble.
1. Sometimes it just crashes while importing a big folder of raw images. And when it doesn't crash, it takes forever.
2. I get outofmemory errors all the time
3. It seems unworkably slow...maybe I'm just not used to it.
4. When I'm importing from a memory card, there is no way to convert to .dng and have a full-sized image preview made at that time?
5. If I set a label in lightroom, using a .dng file, then later open the file with bridge, the label won't show up.
6. There are tons of interface glitches/annoyances. Like the annoying flaps on the side pop open when you don't want them to, then you have to wait for them to go away. When you use the key command to reject an image (X key), you can't just press (x) again to unreject it. You can't even do control-x or alt-x you have to get the mouse and click the stupid reject flag. And the flags don't show up in the loupe view...in fact there is very little info in the loupe view. So when you are looking at an image, you have to take your eyes away from it to see what the label is, what the flag is, etc.
I'm using XP x64...I don't know if this is a factor with the memory leaks and performance, but this really feels like beta software still. It doesn't feel like lightroom is ready for primetime yet!

It is quite obvious by now that the Lightroom modules when run on the PC platform, with the exception of the 'Develop' module, are pretty much broken and should be used minimally.
The 'Develop' module is great, I have NOTHING bad to say about it, but the modules around it pretty much stink. And virtually nothing about it has to do with the PC platform itself.
As I keep saying, I love the 'Develop' module, but the 'Library' module is so full of bugs and shortcomings that it is best avoided. Specially from a professional perspective... it may be adequate for amateurs and their needs, but the glitches and workarounds make it pretty much unusable as a professional tool.
I guess I should justify my statements:
a) File Ingestion - Downloading files is slow since it does a simultaneous import, which builds up the database and therefore is slow. When you have to download several cards with several hundred photos and do picks on deadline, you don't have time to be waiting around for Lightroom to build previews. Solution: Download using the OS drag and drop or a dedicated tool like "Downloader Pro", and do your initial selection and sorting with a separate sorting package of your choice. Only after you have whittled down the photos using a different tool should you consider importing into the Lightroom database.
b) File renaming. Again, amateur at best when compared to even a cheap tool like BreezeBrowser.
c) File organization, tagging, etc. Unless you generate 100% previews, it is unusably slow. You need 100% previews if you will be considering detail during your sort. And generating all 100% previews takes forever and results in a HUGE ligrary... if you are sorting JPEGs, you end up with a thumbnail collection larger than you original photo collection! So the solution is: IMPORT ONLY FINAL CHOICES INTO THE LIGHTROOM LIBRARY. Use Lightoom only for significant 'keepers'. Do your initial ingestion and sorting using almost anything else.
Once you get the actual photos that you want to adjust into the Library, and no more, then the program starts to really shine.
The stability is somewhat better on the Mac platform (I use both platforms), but the same issues of ingestion time, renaming, 100% preview building exist. They are part of the program core design.
(Slideshow and HTML generators are not even worth considering at this time, they are so limited when compared to so many other options available. I can not comment on the print module, since it does not do "print to File", provide soft-proofing, allow output to specific profiles, etc... so it too is fairly limited for 'pro' purposes, and utterly useless if you output to commercial printing systems.)

Similar Messages

After installation trouble with lightroom **please help me**

When i installed lightroom (3.6 and 4) i keep getting this error message that says " unexpected error opening catalog" i can't use or open lightroom< it doesn't give me specific details as to why it's not working. I've tried to update my computer with the services packs that it says in the requirements section when you download and i keep getting an error that won't allow it to update. I've tired using microsoft fix it and system update readniness tool to help update. My laptop is a windows 7 home premium. please help me on to fix this problem

Have you used it before? It sounds like it's open a default - and corrupt - catalog.
You can create a new one and start from scratch by holding down control as you start it.

Troubles with Lightroom 3 import

My lightroom will not let me import. I upload all of my pictures to iPhoto then export them to a picture file (keeping all in original formant of RAW) usually it just lets me pick my folder and import but now it refuses, I pick the pics and it says that it is unable "Could not copy file to requested location". I've also tried to import directly from the card and it comes up with a similar message. What is wrong? I have photos that needed edited!
Thanks

Mackenzie Legler wrote:
...I pick the pics and it says that it is unable "Could not copy file to requested location"....
Thanks
I think that's your hint. There is something wrong with the location you're trying to copy to, perhaps a lack of authorization.What happens if you copy the images to your desired location and then import to LR, telling the program that you want to leave the images where they are?
You didn't say what version of Lightroom you're using, nor what operating system it's running under, and those pieces of information might help somebody help you.
Hal

TIFF troubles with Lightroom

LR 1.3.1 Win XP, CS3
When CS3 saves TIFF images exported from LR that have layers, they are saved with:
ZIP Image compression
Per Channel Pixel Order
ZIP Layer Compression.
The Per Channel Pixel Order (RRGGBB) means than most other applications can't read the file.
The TIFF files need to be saved with Interleaved Pixel Order (RGBRGB).
The problem doesn't occur with TIFFs exported by LR when no layers are added in PS. It never happens when TIFF files are created by any other application than LR.
Lightroom is doing something that causes the problem. What can be done to correct the problem.
Wil

Mackenzie Legler wrote:
...I pick the pics and it says that it is unable "Could not copy file to requested location"....
Thanks
I think that's your hint. There is something wrong with the location you're trying to copy to, perhaps a lack of authorization.What happens if you copy the images to your desired location and then import to LR, telling the program that you want to leave the images where they are?
You didn't say what version of Lightroom you're using, nor what operating system it's running under, and those pieces of information might help somebody help you.
Hal

I am having trouble with lightroom and photoshop being too slow.

Currently I am using LR 5.6 64bit andCS5 64 bit. Is the programs are running too slow because I am using 64 bit? If so, how do I get the other versions. I just started having this problem with the new upgrades.
Please if anyone knows what to do please answer right away. I have jobs that I need to get out.

Thank you both for replying. My processor is 3.2 Ghz. Ram 8gig 64 bit operating. Size of files are 29.6m
available Ram is set to 7170 range in MB i have set to 5019. I have the sync set to sync everything.
When I am importing into lightroom a new scan card, Raw, Canon D 5 Mark II raw. my Lightroom changes to DNG. It can take several minutes to edit. LR will spin quite a while when I try to look at a file in library or develop module after the files have been imported to lightroom. I have my preferences set to hold for 30 days so it should not take so long for files to refocus when I close lightroom and then reopen later. When I bring photo into photoshop, it sometimes it will not open if I have another file open in Photoshop. It takes 30 seconds for a file to open in photoshop from Lightroom.When I zoom in on a photo in LR it takes up to 30 seconds to focus.

Trouble with Lightroom 4 and windows 8

after recently updating my operating system to windows 8 i started getting this message every time i tried to open my Lightroom 4 even after restarting my computer. I also uninstalled and then reinstalled Lightroom 4 to see if that was the problem as well but still no luck. Can anyone help?

There is a LOCK file holding it up. Close LR and search for a file that has the same name as your catalog but has a .LOCK extension. Delete the Lock file. Open Lightroom. It should work.

I am having trouble with some of my links having images. For example, Foxfire has a picture that looks like a small world. The links in question are blank.

I am having trouble with my links/websites having images attached to them. The place where the image should be is blank. For example, AARP has an A for its image. My storage website has a blank broken box where the image should be. I forgot I had trouble and had to reset Foxfire, this problem occurred after that reset.

cor-el,
Mixed content normally gives the world globe image, unless you are using a theme that uses a broken padlock instead. Maybe the gray triangle means invalid? I came across that in a few themes (what is invalid was not made clear), but those were not using triangle shapes to indicate that.
I came across that mention in one of the pages you posted:
* https://support.mozilla.org/kb/Site+Identity+Button
I cannot attach a screenshot because I have not seen a triangle of any kind in my address bar.

I am new to the MAC world but I am very familiar with Lightroom on a PC. This weekend I was weeding out the pics I do not want on my MAC and now I have a ? by all my folders. How do I recover/get back to where I was 2 days ago?

I am new to the MAC world but I am very familiar with Lightroom on a PC. This weekend I was weeding out the pics I do not want on my MAC and now I have a ? by all my folders. How do I recover/get back to where I was 2 days ago?

These instructions will help you fix the problem: Adobe Lightroom - Find moved or missing files and folders

I am having trouble installing Lightroom 5 with this error message: Payload: AdobeLightroom5CCMPkg-m

I am having trouble installing lightroom 5 with this error message:
Payload: AdobeLightroom5CCMPkg-mul 5.2.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
what should I do? Billmeb

Hi BillMeb,
Please refer the knowledge base article: http://helpx.adobe.com/lightroom/kb/exit-code-7-displays-installing.html.
Regards,
Romit Sinha

I am having trouble syncing photos with lightroom mobile. Lightroom (on computer) tells me that it's syncing but nothing appears on my I pad. Any comments?

I am having trouble syncing photos with lightroom mobile. Lightroom (on computer) tells me that it's syncing but nothing appears on my I pad. Any comments?

however when I try to sync my older ipod with it and upload some new music to it, Itunes keeps telling me that all the previous songs will be erased
Yes, that's correct. If you don't have the songs that are currently on your iPod also in your new iTunes installation, they will be erased from the iPod if you sync it. Best to start afresh by first transferring all the music on your iPod back to your new computer/iTunes library.
For iTunes version 7 or later, then you can transfer purchased iTunes store music from the iPod to an authorized computer by using the "file/transfer purchases from iPod" menu. Note that the maximum of 5 authorized computers applies here.
Find out how to do that here.
How to copy iTunes purchases from an iPod or iPhone to a computer.
For all other non purchased content (your own CDs etc), check out the instructions/suggestions here.
Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it is a little more involved than other methods.
Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
One of the most recommended is Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
Other free programs are Pod Player, SharePod and Floola.
If you want to recover just the structure of playlists from the iPod (and not the actual song files themselves), there's iRepo for Windows. which I understand has this feature along with all the standard features for these programs.
iPodRip also has the feature enabling you to reconstruct playlists.
There is also CopyTrans. This does preserve ratings/playcounts etc if those are important to you but this program is not free. It also supports video transfer.
Once all the music is safely back in your new iTunes library, you can sync your iPod as normal.

Pro photo lab having trouble with customer's lightroom images

I am not a Lightroom user.....I am a pro photo lab using Noritsu equipment and Kodak DP-2 software.........when I import files converted to JPG in Lightroom, they have a pasty,yellowish, flat, lifeless quality.not at all as they appear when displayed in Photoshop.........Is this a profile problem...Can you help me????

It sounds like the JPGs may have been exported with an AdobeRGB or even a ProPhotoRGB color-profile instead of the sRGB they should have. This is not a problem with Lightroom, just a problem with how someone used Lightroom.
You should be able to correct this in Photoshop if you have that. Use Edit / Convert to Profile... which should show what they have currently and then select sRGB as the Target profile.
If the images were exported without a color profile then look and see what Photoshop (which you said they look ok in) is using as its working RGB profile using Edit / Color Settings...
If the embedded profile is sRGB then it seems outside the realm of Photoshop and Lightroom problems. It could be that these have had the Noritsu profile for a particualr type of paper applied, but I don't know that you can do this with Lightroom.

Trouble with printing tone from Efex Pro to printer from Lightroom

I am having big trouble with a photo that was toned in Silver Efex Pro 2. When I print, the tone is not there. I have done the same kind of toning before, but never had this problem. I even tried printing a photo that had a lot of tone... not there when I print. I am pretty sure I have all the setting correct. Printing with Epson 2880, Epson Hot Press Bright, Profile for HPB, etc.
After 6 hours (really) with Epson and Adobe, the problem is not solved.
Help!
Laure

Hi bannyx,
I hate to hear you are having issues. Does the printer have a valid IP address when connected via Ethernet or wirelessly? Click Here for steps to take related to this issue. Please see the below information regarding the connection types for this printer. Also I need a bit more information to proceed if the above link does not resolve the issue.
Needed information:
1. Has the installation been completed from a disk or download?
2. Did the installation software detect the networked printer?
2. What is the IP of the printer when connected with Ethernet cable?
3. Are you able to access the embedded web server for the printer (type IP into address bar of web browser, does printer web page pull)?
4. Do you have security software running on the computer?
5. Is the router running in mixed mode?
Connection information:
1. Ethernet and wireless connectivity are exclusive. If the device is hard wired with an Ethernet cable, wireless communication is voided (radio disabled) because the printer is networked with a cable.
2. Disconnecting the USB cable puts the driver in an offline state due to the fact it cannot communicate with the printer. This is normal; it basically informs the user the device is not communicating.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Trouble with DNS set up

Hello !
I've got a real trouble with my dns configuration... and i can't understand! so, i need some help....
well, qutie newbie in mac os server, i run in on a G4, and i had not noticed any trouble until i've decided to run open directory as a master with LDAP, wanting to have a kerberos protection for the users.
Kerberos doesn't want to play with me !
I've been in console mode to have a look, and, actually i've seen this :
"Oct 17 11:31:08 wakan servermgrd: servermgr_dns: no name available via DNS for 192.168.0.109
Oct 17 11:31:08 wakan servermgrd: servermgr_dns: no reverse DNS entry for server, various services may not function properly"
Ok... my DNS has a trouble... but i don't know how to fix it ! Is there anybody in this world who can help me?
I don't want to have a real DNS for my little server... but i understand that my config is not good. I can understand that having a caching DNS can improve the quality of my config, and, in other hand that it is necessary for having the services of OSX server in an effeciant way, but i don't know the way and the parameters i've to put in my config to fix it.
Now, just some words on my config...
First, i've got an adress provided by my FAI (the frenchy workd for ISP, i think) is "193.252.209.135". This adress is set on a d-link modem router via PPOE. The DNS of my provider (wanadoo.fr) are 80.10.246.1 and 80.10.246.132.
After this there is my G4 With mac osX server.
• en0, the "extenal gate" and the internal ethernet on the computer is plug on the modem with the adress "192.168.0.109". the router is set on "192.168.0.1". the dns are 80.10.246.1 and 80.10.246.132.
• en1, the "internal gate" for the network, an PCI card in the computer, has the parameters : adress "192.168.3.1", subnet "255.255.255.0", router "192.168.3.1". no dns records. (no VPN service for the moment). After this, i've a switch for the macs behind the server. (without any link agregation)
All those parameters have been set by the gateaway assistant.
And now the parameters inside the admin server :
DHCP : en1 - adress from 192.168.3.2 to 192.168.3.254, name 192.168.3. no static card. Router 192.168.3.1. No name for domaine by defaut, name servers 80.10.246.1 and 80.10.246.132 No LDAP, no WINS.
DNS : No zone transfert, recursivity is ON. No zone records.
NAT : set on full, Transfert and Network Address Translation.
When i've been on the terminal, i had those information:
"wakan:~ st$ sudo changeip -checkhostname
Password:
Primary address = 192.168.0.109
Current HostName = wakan.local
The DNS hostname is not available, please repair DNS and re-run this tool."
All my "main" services are working fine (AFP, Firewall, DHCP, DNS, Update) Open Directory is running without Kerberos. By the way, all the macs after the G4server can have a corect access to internet, and share information via LDAP of Open Directory, but i've to say that, a couple of days later, a friend of mine, who has a PC computer, can't have a DHCP dynamic address when he plug on my little network. I think that it is an other trouble, and i've decided to have e look to this later... but if someone knows how to resolve it...
So here begins the nightmare for me... so if anybody can help me... i realy need some help to fix this mystery!!!
Special thanks!

As the router modem is already doing NAT why use NAT in the server?
If you want to use OpenDirectory and other services you should/need to set up the DNS correctly using the server's private IP (and others in the same range the server is setup with). The domainname used internally can be different than your public one.
And then use the server as the only DNS for you LAN clients and the server itself. Forwarders (your ISP DNSes) in /etc/named.conf usually speeds up lookups of external addresses (also turning off IPv6 can help that too).

The trouble with 'expression' -- how to edit that

I just walked to the corner bodega ( even though its korean sooo bodega is misleading ).. to get some beer...
ITS BEER THIRTY -- yipee !
and on way back down the block where I live ( which is suburban ) some boy kid on a bike was riding and playing with a girl kid ( probably was his slightly older sister - these kids probably around 12 years old ) in front of a rental property with some spanish americans hanging out in their cemented yard on hammocks near bar b q...with their own kids...(they have planted another hopeful "veg garden" around the perimeter of their so called yard...tomato plants etc )...so anyway, the picture here is a "neighborhood" of sorts with a somewhat lower middle class family atmosphere in a fairly lower class area on the verge of becoming middle class ( with God's help ).
And anyway, I passed by the boy kid on the bike and smiled at him cause he seemed to be a decent kid having fun with his friend ( they were sorta laughing about something and having fun before I showed up as the big "adult" and looked at me ). His smile back was like sunshine and true and he immediately recognized he could keep having fun with his friend and I wasn't a "threat" , but instead some sorta "neighbor". She did the same more or less ( I think she had some devious design re: the game they were playing ... like " OK, you think you're so great on that bike, try to CHASE me ! " or something like that....kid stuff... and fun thank God. This neighborhood has it's share of bad things going on in the streets at times. And that leads to my focus on " The trouble with expression".
A lot of people, like me for example, can't express themselves well in some ways. I didn't say , " Hi there kids ! What's new ? " when I met them on the way back from the bodega. I didn't stop and ask what the heck they were laughing about. Nor did I speak to the spanish people adjacent to the kids ...in their "yard" ...with the bar b q and hammock and obvious friday afternoon socializing they were into....
We in nyc area are typically a mixed bag of races... I'm white, kids were african amer ( black but more like brownish if you ask me ), spanish people like mexicans IMO... who cares. This is suburbia so you can imagine how more mixed it is in the city.
Anyway, the reason I don't express myself so well in situations like that ( spontaneously on the street ) is cause I used to stutter real bad as a kid.. couldnt talk... so I clamed up. All my life I've been fighting that disability ( and other "challenges" re: learning, reading , writing, asthma , etc ) in terms of the "repercusions". Kids like me make fun of me cause I stutter...I can't fight back verbally and lash out physically... become a "maniac". Get kicked out of city schools etc... Trouble maker. Can't express myself, fight back with words....when kids are mean to me. After a while they dont matter much as if they are mean I just keep quiet and keep mouth shut and start "thinking" instead... how to keep on top of this person and not let things get crazy... meet the challenge.
Turns out I'm not stupid and at some point my being " quiet" becomes a positive thing.. peers start asking my advice.. I'm suddenly a " deep thinker" in their eyes. I go from being disabled ( stupid ) to being " a deep thinker" about the age of puberty... when nobody knows what they are doing anymore.
I start thinking about expressing myself some other way than talking.. like maybe draw pictures... paint stuff, do things to have fun with people that doesnt put me in the " limelight".. where I have to talk etc. More success follows this tendency to socialize and express myself... and I discover that chics like the strong silent type.
( I have been into gymnastics thru my fathers infactuation with it since age 2 -- which I think eventually ( inadvertantly ) " cured me " of many of my learning disabilities etc -- (talk to an OT about this and modern child development stuff to know what I mean here )
Meanwhile I am very fond of dogs as my family has dogs one after the other and I am one of their best friends. I find I can communicate with dogs better than I can communicate with people sometimes. This seems to be a problem in some cases with some people, but for me it never got crazy... where I " loved dogs " more than I " love people ". I have never loved any dog more than any person and shudder when I think of those who do. Those people who do have more problems than I ever had to deal with.
And now, after all these years ( I am now 60 ), working on movies and tv stuff etc as a crew person with some college fine art schooling ( eventual photo major ) to get me started, I got into this " editing " stuff... A program I can actually " use " on my mousey computer introduces me to a more " final product " than I ever had access to before.
BUT I don't shoot motion pic stuff, cant afford that - and never could before basically, and now I think about the triple threats and future of movies and tv as a business... as well as the tools ( in this case the editing programs in conjunction with the cameras ( arri, panavision etc ) ) and the desire to express something ...
This has to be ( if you want an audience ) ... " tell a story ". You could just put a camera on a rocket ( strap it to the rocket ) and shoot the takeoff etc and show that.. but you need a V.O. saying " well, I just shot off a rocket and this is what it looked like"...to bring the experience to the audience... or else IMO there is no story.
Which leads to what's going on now in the world of reality tv, episodic tv , some big movies, etc. Telling a story is more than showing you stuff that you just wouldnt have seen if you hadn't been there yourself. Telling a story is more like saying something that bridges the gap between your own experience of life and its challenges ( of being part of your neighborhood and making sense of your own childhood and being an adult now maybe ).. and what others also have gone through to get to the same conclusions....
This is the object of " expression" IMO, whether you can talk about it, draw pictures about it, or make music about it...
And the editing program is a tool to help do that.. it is not the end all or purpose of life or the " personal crusade" in the long run.
It's one reason scary snakes often shock people out of their desire for comfort and predictable living... makes you think about that one serpent in the garden of eden you create for yourself .... and IMO who cares what editing program you use to write that and shoot it ??

Steve Grisetti, the MOD of the Premiere Elements forum and co-founder of a video/photo/editing Web site, Muvipix, did a nice article, "Don't just make a movie - tell a story." His audience was more consumer video editors, than the folk that we see around here, but his points were well-made, and were embraced by many in the Muvipix community.
I think that too many, forget that concept - and I am talking Hollywood and NYC here. It's almost as if, when the story breaks down, they instinctively know to throw in a car chase, or big explosion.
I know that I cite it too often around The Lounge, but that was what I enjoyed most about the LOR trilogy. It told a story. Now, though I had some exposure to the story, when much younger, I have to admit that I never read Tolkien, though almost everyone, that I knew, was busy with every book. Still, I only knew some of the high points, and not much more. However, almost immediately, I was drawn into the story, and only wished that I did not have to wait so long between episodes. The FX were cool, and I am a technoid sort, but it was the story that hooked me. I had read several articles on the FX production, so WAS looking for some of that, but what I wanted was the story. This is one that I will buy the BD "Director's Cut" of, and do a marathon. I have seen each segment, maybe three times, but never back to back to back. I still need to fill in a few blanks, and an entire day of viewing should do that - no phone, no visitors, nothing but LOR.
As far as human communications, I can talk, even more than I write here, but only concerning things that I care about. I am horrible at "small talk," and would rather addrss an auditorium of 10,000, on something that matters to me, than talk about the weather to a single person at a fund raiser. Not that long ago, I was seated next to a potential donor at a charity dinner. I was rather dreading it, and when she mentioned that she did not drink (what, no wine?), I was worried. At some point, early in the evening, the subject turned to politics. Now, I usually am very quiet on my feelings, as they are not exaclty politically correct, and worry about hurting feelings, or making a scene. I fielded a question on Senatorial candidates, and just decided to answer from my heart. Her eyes lit up, and I did not notice that the event had ended. Her husband was standing, as was my wife, and we were talking politics, talk-radio, FoxNews, Senator John Kyl, Will Rogers and much more. I found that we were kindred spirits. Finally, our spouses pulled us apart, and we departed. We continued that conversation at 2 - 3 more events during "the season." One day, my wife informed me that she had just given $10M to the foundation - the largest single gift ever. At least she wasn't a screaming liberal, as I would surely have really messed up the deal... However, had it all been small talk, I would have found a reason to excuse myself and hide in the bar for a few hours.
Also, the way that our society has developed, I will smile, nod, and say "hello" to strangers on the street, but always leave it at that. I am sure that many walk past and think "he wasn't all that friendly." They are probably right, but at least I was pleasant to them and did not rob them! Heck, I will usually tell telemarketers, "No, but thank you for your generous offer on that time-share... "
Hunt

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store.

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store. I have already had to have a technician to look at it and really couldn't figure out what the deal was. I was told that the APP store software should give me no problems but the truth is that it locks up on the software. This machine is only 4 weeks old and I am using 37 g on a 1 T hard drive. There is no reason for it to be locking up. Also, when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that. I successfully used the help program on my pc lots of times. I did not need a $2000. plus machine to just get email. I just wanted to unload on somebody that might understand my pain and after checking out this site...I think there is a few of you out there.

I was told that the APP store software should give me no problems but the truth is that it locks up on the software.
The apps downloaded from the Mac App Store are written by third party developers, not Apple. If you have problems with those apps you need to visit the support area for their websites. Launch the App Store, locate the app name. You should see a support link.
when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that
Go to ~/Library/Preferences. Move the com.apple.helpviewer.plist file from the Preferences folder to the Trash. Restart your Mac, try the Help menu.
If you need help finding that file, hold down the Finder icon in the Dock then click: New Finder Window. From the menu bar top of your screen click: Go > Go to Folder. Type this in exactly as you see it here: ~/Library/Preferences/com.apple.helpviewer.plist That will take you right to that file.
(.plist) files stores information about a particular app or in this case, the Help viewer. Often times deleting the .plist file resolves the issue.
It's fine to "unload"... we understand that you expect your iMac to be stable but there are times when things go awry. That's why we have these forums so that you can you get help.
You may want to read up on how to repair the disk if necessary or reintsall Lion > OS X Lion: About Lion Recovery
Apple - Find Out How - Mac Basics
How to "switch" from PC to Mac > Apple - Support - Switch 101
I'm sorry you feel, "ripped off", but you are using the world's most advanced operating system and it may take some time to adjust to a new OS. http://developer.apple.com/technologies/mac/

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