World plan mintues

in past i was able to see my world plan usage as a green bar . Since I download beta version i am not able to see the world plan information any more. Please help

The difference in your usage is more than likely because the international minutes you used on the start of your next billing cycle (August) were added to end of the previous billing cycle (July). Unfortunately that is the way VZ works, and it is wrong as far as I'm concerned. You should make a complaint about it. The international minutes should coincide with the billing cycle. The way VZ does it causes you to pay more for your minutes because it can cause you to go over the 500 minutes that are part of the plan.
Speaking to a representative will not help. I've tried and have gotten nowhere. This is an unpublished policy that should be stopped.

Similar Messages

Verizon World Plan 500

How do track how many minutes you have available to use within a cycle when you purchase the plan in the middle of the month? Or, do your 500 minutes run from the date you purchase until thirty days from date?

I have Digital Voice and World Plan 300. I have failed completely to find the usage charts. I went to myverizon2.0, then My Verizon Services and selected Home Phone and Home Phone Overview. Plan Details is in the left hand column. I click it and it opens a screen with 5 tabs - Account Overview, Bill, Payment, Account Profile and My Perks. Also, phone capabilities including World Plan 300, but that is only a description. No sign of an additional Plan Details as you stated in your post.
Hubrisnxs wrote:
as long as you have fios digital voice you should be able to get there this way (myverizon2.0) you then have to go to the accounts overview page or the services page (verizon1.0web)
under my home phone, I see plan details. I click it. it pulls up and I see on the left hand side a 2nd plan details.
I click that, and then I can see my minutes used.shows current useage as of xyz date, last call to lasted x min, total allowance 300 minutes, my cycle ends xyz,
has two tabs, current month and prior month
Any suggestions what I am doing wrong?

World Plan 500 usage

I have problem checking my usage on world plan 500.
I agree with dissatisfied 100 100%
" 's not nice to make it difficult to impossible to find the number of international calling minutes used. It appears that you are hoping that people won't be able to find it and will go over their max minutes.. It is also completely unacceptable to change the website and not tell customers where the new location is. It used to be difficult and a waste of time to find. Now it is impossible". .

1.       Sign into My Verizon at https://www22.verizon.com/foryourhome/myaccount/ngen/upr/nlogin.aspx
2.       On Home page find “My Services” section & click on “Voice” link
3.       Land on Home Phone Service page & see “Verizon World Plan Usage” section
4.       Click “Manage” button to expand World Plan usage summary info
5.       Click “Current Month” or “Prior Month” to view World Plan usage summary

What is the cost of Unlimited World plan?

Hello,
What is the cost and restrictions of the Unlimited World Plan?
I looked in the PRICES details on Skype website and didn't see the actual cost, just the offer for 1 free month.
Thank you,
Lucio Gayosso

LGAYOSSO wrote:
What is the cost and restrictions of the Unlimited World Plan?
Hello and welcome to the Skype Community.
The Unlimited World Subscription costs $13.99 per month.
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
Restrictions are in this document:
http://www.skype.com/en/legal/fair-usage/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Verizon World Plan - Calls to Philippines blocked, but can call using other providers

We recently added Verizon World Plan to a regular (copper/non-FIOS) residential line, but calls to Philippines are being blocked with the message "We're sorry, calls to this area are blocked VH005." We can successfully dial the affected numbers directly with a T-Mobile cell phone and also using third party services like Startec, and have verified with Verizon customer servcie that we do not have an account block. Very frustrating, since we bought this plan specifically to call these numbers.

Hello ChuckB,
Do you have a Fios Digital Voice line or a POTS line?
Frank
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

World Plan minutes used info...... Nonexistent, WOW!!

We signed up for the world plan several weeks ago, and if we had known that it would be this difficult to find out how many minutes we've used, we would have gladly pay more for a simple phone card.
So what's the deal folks? The website does not work. Under my services, voice, I see my WORLD PLAN, I see the usage bar, but there is no info, nothing even if you hover above it.
I've called a bunch of phone numbers, only to be forwarded to a different department every single time. How can there not be a simple number or texting system in place for us to find out our usuage?
After three different verizon numbers, this is my last stop, the forum. How can things be this difficult? Can anybody share their success story on what to do to find out minutes used or minutes left? This is a great way to cheat customers. They don't know how much they've used, so they're conservative and leave minutes that cannot be rolled over. Or, they go over and get charged an arm and a leg. Venting!!!!!!

This topic is just a demise, and apparently there is no regulator interested into looking in schemes like this. According to their disclaimer Verizon is supposed to update the timer showing your minutes left not later than 48 hours, currently they have not updated mine for over a week!! The week before your minutes period is set to expire they deactivate that feature, so that you either use the least possible amount or go over your threshold to bill you additionally by the minute. It is just unbelievable what happens with this out of control organization.......

World Plan clarification

Hello,
I will be traveling to Europe for 2 weeks and want to be able to call back home to the US and also locally while in Europe. Am I correct in choosing the World Plan to be able to call to both areas and only pay the subscription price without incurring any additional charges or fees?
I've read through other posts regarding this plan and many of the subscribers ended up with additional charges. Mostly because the country they were calling was not included in the allowed countries. But I just wanted to be sure before purchasing.
Thank you.

Hello,
As I understand you wish to call only US, in that case you can get just Unlimited US&Canada subscription from: http://www.skype.com/go/subscriptions
It doesn't matter where you are located, meaning if you have Unlimited US&Canada that covers US you can be in any country in the world and you can still call US
Though Unlimited World also works since it includes US, but it has higher price since it includes 39 other countries besides US.
Let me know if you have any further questions.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

World Plan Minutes

Where are the World Plan minutes used on this new website?

Shame on you Verizon since they change web page a month ago they can't fix the problem wooooooooooow that's ridiculous

Tracking World Plan minutes used

I have the Verizon World Plan 500 service, and would like to know how to be able to track the minutes used. I did signed-in to My Verizon Sign-In. However, I could not find the link/menu/tab to see the minutes used. Any help is appreaciated.

Tried this Site and it says Sorry go back to the previous page.They seem to have difficulties and that is usual
for them lately.You call and they tell you to go under this Site and they never check for themself that is not working.

My total world plan won't allow me to call a cell ...

I have a skype number and i purchase the plan unlimited world ...but I can call cell phone ...may be there is a special way to dial...please give me info someone.

I ment i try to call a cell phone in Peru ..but the unlimited plan does not allow me

Verizon World Plan 500_tracking used minutes

Since I have subscribed above plan I am not able to track used minutes. The website to check is missing the spot to click. Different talks to Technical Service have not solved the problem. Last week Rep told me that they working on my problem.

I am having the same issue. My monthly period is suppose to end on the 12th of the month. It is now the 18th of the month and it hasn't reset yet. Additionally, it is showing that I've used 522 minutes of my 500 allocation. Amazingly, my Oct bill, produced on the 13th of Oct shows me using 443 minutes for the period 14 Sept to 13 Oct with my last overseas call being on the 24th of Sept.. Additionally, my 13 Sept bill showed me using 469 minutes ending on the 14 of Sept. Something is screwy in the "State of Verzion".
It is almost impossible to figure out how many minutes you have remaining on your account and any point in time. I would have to agree with the previous respondent's comment that there is a method behind their maddening process, especially when they charge such a high 'per minute' rate if you exceed your plan's minutes.

I think I just fell for a Scam ... 1 millionth user Firefox ... win $3000 holiday .. Walt DIsnbey World Planning Centre. Help?

I am in Rep of Ireland. I never click on adverts but this one was from Mozilla. And I never get popups on Mozilla so I thought it was for real ... So I just want to flag that I opened above link ...telling me I had won a prize.
"You've won a $3000 Travel Shopping Spree
Your confirmation number is AFWQKLTM"
Here is a link to the page.
<edited by moderator>
I am now 100% sure it is not bonafida. The operator kept stressing that it was a free call ..we'll see. But more than anything else .. she was very very keen to keep me on the line and when I challenged this ... she became quite aggressive ... which I told her. I know what US customer service is like and this woman did not have that training. She says her name was Jo-ann and her operator number is 1029. Mozilla might like to be aware of this activity and act upon it.
Regards: Siob

Yes ... Thats what I believed i saw.

World Phone Plan

I recently signed up for international world plan ( 300 mins), I try to check online how many minutes I've used, but when that part of the system is down I cannot. Or I can make a call into verizon's operators to check my mins, the process of reaching a live person is about 5 mins after you've navigated all the prompts.
CAN'T VERIZON FIOS SEND YOU AN ALERT LETTING YOU KNOW YOU ARE CLOSE TO GOING OVER YOUR ALOTTED MINS??
One simple alert....email or text!! jUST TO LET ME KNOW THIS WOULD MAKE ME A SOMEWHAT HAPPY CUSTOMER.

That is a good idea. We have a section in the forums where we collect and pass on information from our customers. We always like to hear how we can make our service even better.
http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/idb-p/ideas
Lee_vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Unlimited World - can it be used for Russia landli...

Hi, everyone.
I need to make calls from Australia to Russia landlines (NOT Moscow and NOT St.Petersburg).
I looked at Unlimited World subscription :
Subscriptions > Calling landlines
Unlimited World - Calls are unlimited - AU$13.49/month
Available countries : Russia.
It says Russia without mentioning any restrictions on which cities I will be calling.
I am saying it cause Russia is a very special country from call rates perspective, as quite often it has special (low) rates for the capital cities of Moscow St.Petersburg.
I will be calling to other cities, so I am a bit concerned if Unlimited World subscription will cover my calls.
Someone on this forum mentioned that it may not be covered by T&C for the plan itself does not say anything like that (or probably I failed to see it).
Thank you.

According to the Skype rates page, the Unlimited world plan includes (both areas):
Russia
Russia(Moscow, St Petersburg)
So that seems to match up with the Unlimited Russia Subscription which is more expensive. It would seem wise to stick with the Unlimited World plan even if you have no need for those two cities or the rest of the World plan (due to it being less expensive).
It breaks down the Pay As You Go rates like this:
(AU)
Calling - per minute 1
excl. VAT
Russia
6.8¢
Russia - Mobile
11.5¢
Russia - Moscow2
3¢
Russia - St Petersburg2
3¢
That leads me to believe most everything should be covered EXCEPT for mobiles. So unless there is something else unique or restrictive about the number, I don't see how it won't be covered.

Want to change subscription plan from unlimited wo...

I recently subscribe for unlimited world plan which is very good but it did not include china. I would like to upgrade to the ¥1800 unlimited world china plan. Does it mean I will be charged at extra ¥700 this month from the original ¥1100 world plan or it would be ¥1100+¥1800? Thx for ur help

Hi Beansy21,
Please refer to the link below to contact the customer support:
http://helpx.adobe.com/contact.html
Regards,
Sheena

World plan mintues

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