Worldwide apple 1 year warranty is true ?
Hello,
I bought an Iphone 5 model A1428 on a store located in the USA a couple of days ago. The seller told me I would have 1 year warranty in my country (Brazil).
When I arrived in Brazil and configured my iphone, I noticed the rear camera is not working. Hardware issue since it persists after reinstalling and upgrading ios. I contacted Apple support in Brazil and they said they would not exchange the product or provide any support to my phone even know it is in warranty period due to technology divergency. Well, if I have to repair my new iphone 5 that came in with manufacturing defects by myself, the apple 1 year worldwide warranty is not true? Do anyone know how to contact worldwide apple customer care to get my rights? Thanks!
Danielhr wrote:
Thanks for the response..
But sorry, this is ridiculous...these two lines in the warranty means nothing...
Those two lines of warranty means everything. And your ranting will not change the fact that the warranty is not worldwide. I suggest you take it up with Apple. If you want to complain you can do it here:
www.apple.com/feedback
or click on the "contact us" link at the bottom of this page.
And the Brazilians that you saw buying the phone were buying it , not because of the "worldwide warranty" but because the iPhone is "supposedly" cheaper in the US due to the draconian Brazilian import/manufacturing regulations. Since most iPhones sold in Brazil are made in Brazil, APple Brazil will not take or service a phone purchased elsewhere.
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