Worldwide assistance

Hi,
I am currently working in Shanghai, and I want to buy an iPhone 5S. But what about the warranty.
Will my iPhone's warranty also be valid in France when I return (worldwide warranty)?
Thank you in advance for your answers.
Christophe

NO. iPhone warranty is country specific, so if you buy your iPhone 5s in Shanghai, then the warranty is only valid for Shanghai and NOT France.
If you want to use it in France, then buy it in France as France is part of Europe and so you get EU warranty then, so can get your phone repaired in any EU country, so France, Italy, UK etc.

Similar Messages

RE: Capture Problems on External Drive/Audio drift over time

Greetings FCP gurus -
I posted earlier on the LAFCPUG board and now seek worldwide assistance with a problem I can't seem to resolve.
Been working in FCP since 1.5. Been successfully capturing on external FW devices for over 4 years with an old 500 MHz Powerbook - no problems.
I recently upgraded to FCP 5 Studio on a PowerBook 1.5 GHZ 512 RAM FW 4/8 machine. Prior to upgrade, I was running Panther (OS X 10.3X) and FCP 4.5 HD. This configuration allowed me to flawlessly capture to external FW drives from Panasonic AJ-D250 DVCPRO deck using a standard DVNTSC codec. Prior to that I was also able to do the same from a Sony DSR-11 deck. No longer.
I now get a constant audio "drift" every time I capture. I've tried shortening the clips to under 10 minutes - even as small as 5 minutes - but the audio progressively drifts as the clip plays on. This is true in both FCP and QT. I completely reformatted the laptop/wiped the drive prior to install (Unjournaled) and it currently has 25 gig available disk space on the 80 gig internal drive. Additionally, I'm using LaCie 7200 RPM Oxford 911 chip-set external drives. I've tried with clean D2 FW 800 and Porsche FW 400 drives to no avail - even reformatted one and still no luck.
Current configurations attempted:
FW 800 PB port to FW 800 drive port/DVCPRO deck to FW 400 PB port
FW 800 PB port to FW 800 drive port/DVCPRO deck to FW 400 drive port
FW 400 PB port to FW 400 drive port/DVCPRO deck to FW 400 drive port
..and so on.
I'm at wit's end and appreciate any insight. Is anyone else having issues capturing to External FW media via FCP 5 Studio/OSX 10.4.x? I don't currently have the option of internal drives to capture as I'm working at a client site. Additionally, I sold my FCP 4.X upgrade software so going backwards is not an option either... Even took the deck home and tried this same trick on my home machine (Dual 500 G4 Sawtooth) to the internal ATA drive with the same result -...drifting audio. Since upgrade this is my first capture and needless to say it's not going well.
Help, information and insight are greatly appreciated. Thanks

Hi Expressofiend! Were you able to resolve this issue yet? We are having an IDENTICAL problem. We shoot on a Canon XL2, and thought that might be causing the audio drifting issue? We also have a Panasonic AD-J 250 deck, and when we capture, say an interview, the lip sync is perfect for a few minutes, then drifts as much as a second or two over 20 minutes of capture. It's making us crazy. Happens when we capture to an external LaCie or our internal drive. We're using Apple's 2.7 gig duel processor computer. 2 Gig of ram, all the latest versions of Tiger, Final Cut Pro 5, etc. If we look at the Quicktime movie - it shows the audio drift - you don't even need to view it through Final Cut!
Interestingly, if we use the Canon XL2 camera as the source player when we capture the 20 minute piece - there is NO audio drift or syncing problem. Only with the AJD 250! We've spoken with the senior engineer at Panasonic - he doesn't think it's the DVCPro unit. Says drifting audio isn't the kind of thing an out of adjustment or broken deck would do.
Anyway, any answers here yet?
Thanks,
Larry

Service Notice - EOS 5D Mark III and EOS-1D X: acquire focus when using Speedlite's AF Assist Beam

Hi everyone,
We have an update for the EOS 5D Mark III and EOS-1D X focus when using Speedlite's AF Assist Beam topic. The estimated release date for the firmware update for the EOS 5D Mark III digital SLR camera is late April. 2013 and the estimated release date for the firmware update for the EOS-1D X digital SLR camera is late May 2013, as noted in the following product advisory:
"Service Notice: EOS 5D Mark III and EOS-1D X: acquire focus when using Speedlite's AF Assist Beam."
Thanks again for your participation feedback on our Forum!

I just hope Canon remembers there are users of the product worldwide and not just Costa Rica and the USA....
Everyone should have their relevant update released at the same time and never mind contact your local support for further advice...! it should apply across the board
EOS 5D MKIII + EF 24-105mm f/4L IS USM, Sigma DG 150-500 5-6.3 APO HSM, , EF 55-200mm 4.5-5.6 USM, Speedlite 430EXII
EOS 350D, EFS 18-55mm

Worldwide Warranty doesn't work

My Macbook 2.16, with only five months of use, burned the logicboard alone. I do shutdown, and it never turned back. Simply died.... :_(
As I am in Brazil, sought technical assistance in São Paulo, accepted by the guarantee worldwide. However now makes more than 50 days and the macbook has yet to repair.
I do not know how Apple works on other representatives around the world, but in Brazil has NOT work.

Hi Soft Reset ...
Yes, the macbook is in an Apple Repair - Macfix (http://www.macfix.com)
I am informed that all parts and equipment that came to Brazil, is dependent on a single company and is not Apple Computer Brasil LTDA. Apple in Brazil has a phone customer support, which accompany each application, and that they are just not finding more excuses for delay of repair.
However much time has passed, much like that Apple USA, providenciasse the support necessary to meet its customers including Brazil.
I know that I live far away, but love Apple, in the last 15 years has never had a disappointment so great that love with a brand.

Worldwide Warranty - Brazil

Hi,
I bought a Sony notebook from BestBuy and a 1YR worldwide warranty plan. The plan's expiration date is 08/20/2010.
Now I need assistance for my notebook. How can I get help ? Thanks

The 1 year plan is accidental-only. Once you leave the country, you no longer have accidental coverage. The one year plan is only valid in the US.

First release of new DPL Assistant, an IDE plug-in

We are pleased to announce the first version of a new component. "DPL
Assistant" is an IDE plug-in that is intended to help developers use,
and learn to use, the Direct Persistence Layer of Oracle Berkeley DB
Java Edition. The DPL Assistant is initially provided as an Eclipse
plug-in.
This first version of the plug-in performs validation of DPL
annotations in Java source code. Each time you save changes from the
Java source code editor, the validator analyzes annotations (@Entity,
@Persistent, etc.) and reports any errors or warnings that it can
detect, in a similar way to how the IDE reports Java compilation
errors.
Of course there are many more things that the DPL Assistant could do.
We are requesting your feedback. Please see the Possible Future
Enhancements section at the end of this message and send us your
thoughts by replying to this forum thread.
Installation
You can install the DPL Assistant using the Eclipse update manager.
Start by adding our update site to your configuration:
    http://download.oracle.com/berkeley-db/eclipse/The DPL Assistant was developed on Eclipse version 3.3, and has been
tested with both 3.3 and 3.4. It of course requires at least Java 1.5
(since it works with Java annotations).
Usage
Once installed, the DPL Assistant may be enabled on a per-Java-project
basis. From the Project Explorer, right-click on the name of a Java
project, and choose Properties from the pop-up menu. In the
Properties dialog, choose the "DPL Assistant" page, and turn on the
"Use DPL Assistant" check-box.
Now you can create a Java source file and type in some Java code,
using DPL annotations. Whenever you save your changes in the Java
source code editor, the validation tool checks the code, and adds
error/warning markers for any problems that it finds.
If you have your Eclipse workspace set up to build automatically, you
only need to save your changes. (See the Project -> Build
Automatically menu item.) Otherwise you need to do an explicit Build
to run the validator.
When the tool reports a problem, you should be able to see a marker in
the margin on the left-hand side of the editor, and if you show the
Eclipse "Problems" view you should see it there too. Also, a few --
but not all -- of the problem types also appear as squiggly underlines
in the source code.
As a simple example, if you were to type in (and Save) the following
code:
    @Entity public class A {
        String foo;
    }you should see an error marker, complaining that "Entity class lacks a
primary key".
Known Issues
There is one significant known issue: if you have multiple Java
projects in your Eclipse workspace, with entity or persistent classes
from one project referring to classes in another project, then
sometimes DPL Assistant can get confused. In such a case, it may fail
to notice changes in one project that ought to cause a refresh of the
validation for classes in another project, resulting in the retention
of stale results from a previous validation.
If this happens, a simple workaround is to manually request a clean
build of the Java project (from the menu bar: Project -> Clean ...).
Possible Future Enhancements
At this point these are only some ideas, and do not represent any sort
of commitment or definite plan. We would especially like to get
opinions and feedback from the community. What features do you think
would be useful?
* the DPL Assistant is initially provided as an Eclipse plug-in, but
we could add support for other IDE's, such as NetBeans or
JDeveloper. Again, this depends on the level of interest from the
community. Please let us know what would be useful to you.
* instead of merely complaining about errors, in many cases it could
fix the code automatically. Sometimes there are several possible
fixes, depending on the developer's intent. These could be
presented to the user in a multiple-choice pop-up menu.
* "content assist": instead of waiting until an error has been made,
it is sometimes possible to help the user get it right the first
time. In the same way that the IDE helps in writing Java
expressions (e.g., presenting a multiple-choice list of known
methods, given an object reference of a known class), it could
present a list of valid completions during typing of annotations.
* wizards: instead of having to type entity classes by hand, a wizard
could lead you through the process of defining the desired fields,
and then generate the basic Java source code automatically.
By analyzing an application's overall schema, a wizard might also
help generate code for a test harness. Or, by comparing the current
schema to a previous schema extracted from an old database
environment, it might help generate conversion code ("mutations").
* ultimately, it would be sweet to be able to render an abstract
graphical "picture" (like a UML diagram) from an existing schema,
and even (conversely) to support interactive drawing of such a
diagram from which entity and persistent classes could then be
generated automatically.
Alan Bram
Oracle

Thanks for your account and experience with the new iWeb.
Nice site now, although vegetarians better skip it
I personally got rather hungry viewing it. And it is only 13.30 here.

Cannot install HP support assistant after upgrading to windows 7 error 1316

After upgrading to Win 7 from Vista I am unable to install the HP support assistant. First I get this error: Error 1316 The specified account already exists. After clicking OK I get the following error msg: Error: -1603 Fatal error during installation. Consult windows installer help (MSI CHM) or MSN for more info. This is then followed up with the following msg: HP support assistant not installed successfully. An error occurred during the installation: -3 Then it rolls back the installation and will not install. HP support assistant was working under Vista.

Crppy wrote:
After upgrading to Win 7 from Vista I am unable to install the HP support assistant. First I get this error: Error 1316 The specified account already exists. After clicking OK I get the following error msg: Error: -1603 Fatal error during installation. Consult windows installer help (MSI CHM) or MSN for more info. This is then followed up with the following msg: HP support assistant not installed successfully. An error occurred during the installation: -3 Then it rolls back the installation and will not install. HP support assistant was working under Vista.
Did you first go to the Control Panel and make sure that the HP Support Assistant software was not listed (uninstalled)?

After a Lion clean install, how do I retrieve my data from external back-up? Following Apple advice for use of Migration Assistant did not work creating similar issues leading to clean install.

After a Lion clean install, how do I retrieve my data from external hard drive?
Following Apple advice I used Migration Assistant which crashed new system twice which is why I had to clean install Lion in the first place.
Is there a sure way of doing it?
I have only a few programs that I will have to install myself and that should not be a problem.
I just want my data, music and photos back where I can use them.

Time machine backups. I went to migration assistant a few hours ago and limited my selection to "users", no need for applications, settings and other files. Stuff started moving over at a fast pace but has now seemed to stall.
I will let it run overnight as there are lots of songs and photos as well as a few movies.
If that does not work, then I will go into TM and try restore. I have restored some things in the past such a mail files and it has worked well.
The Apple fellow at the store told me to go right into TM, he may have had a point. I'll get it eventually.

I couldn't install itunes in windows 7, 64 bit, DLL not found, can any one assist

Windows 7, 64 bit, unable to install. DLL missing, kindly assist.

That's perfect, thanks.
Although you're getting a different error message, try the procedure from the following user tip with that one:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

I transferred data from my external hard drive to my restored Mac Book Pro via migration assistant and now my external hard drive in time capsule has red minus signs. How do I get rid of that without getting rid of any of my data?

I used Migration Assistant to transfer my data from my external hard drive via Time Capsule to my restored Mac Book Pro. When I now go into Time Capsule I there are red minus signs in the corner of all the folders that are contained in my back up. How do I get rid of this and access my previous back-ups?

Select the drive and Finder > Get info and at the bottom "ignore permissions on this volume"
You can copy the files, but the ownership on the files still belongs to the other user account, once your done copying, then perform a #6 Reset Users Permissions and that will set all the ownership to that account.
..Step by Step to fix your Mac
Another method is to copy the entire folder, then change it's permissions.

Trying to install Windows 8.1 from an ISO, but boot camp assistant doesn't seem to recognize

Hi there,
I have a 2011 Macbook pro, 15", 2.2 GHz Intel Core i7, 8GB RAM. I'm wanting to install windows 8.1 using boot camp assistant, and downloaded windows 8.1 from dreamspark (Microsoft store for students). I have downloaded all of the windows support software onto a USB, and there is a folder sitting on my desktop containing the .ISO for windows 8.1. However, when i try to run boot camp assistant, it says that the installer disc could not be found, and does not give me an option to install from a selectable .ISO. Can anyone help me with this? Is it something obvious I'm missing? Thanks!
Connor

For Macs with built-in Optical drives, you will need to burn the ISO to Optical media and use the Optical drive.

The guide to bootcamp assistant states that bootcamp can only be installed on a drive with a single partition. New Macs with Lion preinstalled have two partitions - the second is a recovery partition. How do I install Bootcamp?

Late in August 2011 I took delivery of a new 27" iMac with Lion preinstalled. I need to run Windows as well. Following Apple's written suggestion, I printed off the then current 12 pages of the document "Bootcamp Installation & Setup Guide" which clearly stated that the hard drive you were going to install on had to have on it, before install, a maximum of one partition. Using finder and disk utility I determined that there was only one partition. Unbeknownst to me, there was (is) an additional hidden (from those two pieces of software) partition on the disk. As of machines delivered new with Lion preinstalled, Apple has begun to include a "recovery partition". In that partition there is a copy of the software necessary to reinstall Lion via a download from the Apple App Store. Not knowing the partition was there, I cranked up "Bootcamp Assistant" which nicely offered to repartition my hard drive creating a "Bootcamp Partition" in addition to the existing. I told it how big to make each and hit the do it button, subsequently destroying my operating system. Oh, it very nicely told me, after the damage was done, how many partitions were REALLY on the disk and that I could not install Bootcamp cause there were too many partitions.
Luckily the the Recovery Partition, which at that point I knew existed, was not harmed and after doing some research on another compter, I used it to once again download Lion from the App Store and reinstall. So, I have recovered but am still stuck with the problem: how do I install Bootcamp in this new environment?

First you need to seriously back up your Mac.
A clone is an exact duplicate of your existing Mac HDD. Merely copying and pasting a drive will not make a bootable backup. In case of problems you can boot from an Ext HDD clone and use the utilities to repair, reformat, or clone the Ext HDD back to the internal Mac HDD. While Time machine back ups are easy you can not boot from it. The best thing to have for any kind of problem is a bootable clone backup on an external drive. Some even have two external backup drives in case one fails. There are two good apps for cloning named SuperDuper and Carbon Copy Cloner.
In dealing with the recovery partition a simple approach is to clone the Mac partition to an external disk then re-partition the Mac to a single partition (GUID partition table) . Then clone the external disk clone back to the Mac. You will now have only one Partition and Boot Camp assistant sould not object.
Some have recommended getting rid of the recovery partition while others have advised not to do this. If you have the Lion USB Thumb Drive you do not need a recovery partition so can discard it without concern. There is another way to get rid of the recovery partition if you decide to do it but first be sure to have a backup of your Mac ( I know I sound like a nagging mom but many dead computers have been saved by this simple precaution).
Use Disk Utility.
1) Make the Recovery visible in Disk Utility by using a program like Secrets:http://www.macupdate.com/app/mac/27025/secrets or MacPilot:http://www.koingosw.com/products/macpilot.php (15 day free trial).
2) Highlite the Recovery partition and Control click it and select Mount the partition.
3) With the Recovery partition highlited, erase the partition, you'll get an error message, ignore it.
4) Now highlite the top identity of the hard drive and select the partition tab.
5) Highlite the Recovery partition and press the minus sign.
6) Click and hold on the bottom edge of the partition above and drag it to the bottom, if it doesn't go there automatically, the press apply.

Dual boot, Mountain Lion and Mavericks and Migration Assistant

Hi all,
I have a Macbook Pro Retina which cam with Mountain Lion installed, and I want to upgrade to Mavericks. However, I have a need to run some apps in Mountain Lion, as official support for those apps will not go past 10.8.5 (Avid's Pro Tools 10) and I need to be able to open archived projects.
I also wish to clean install both operating systems fresh, and do a stripped ML partition, with bare bones essentials, on the smallest partion possible. Mavericks will be the main system, and ML won't host user data, only the legacy apps. I am fine with erasing my 500GB SSD.
My current process is to install ML from the recovery partition, and use disk utility to partition before I do, then install Mavericks from a bootable USB (already made).
So my questions are these:
For ML:
1. What size partition is the minimum necessary to install ML, plus the apps and run without hitch? The legacy apps will take maybe 4GB.I want this as small as possible.
2. When I do a fresh install of ML, what apps can safely be deleted without affecting the system?
For Mavericks:
When migrating my old user account to Mavericks, I don't wish to migrate the apps, just the user settings and the data. I will make an entire backup of the user directory on a separate drive before I start this process, as well as a Time Machine backup. I then plan to migrate the account settings and data, but manually reinstall the extra apps. The reason for this is I have a lot of third party apps, and some are trials I decided to uninstall, and they all leave junk behind.
3. If I import the user account settings and data only, what cruft or orphaned files should I be aware of?
4. Are there options to cherry pick the settings that are migrated?
5. If I manually copy, for example, the mail folder, iCal or messages folder in my user library, and place it into the appropriate user folder in the new account in a worst case scenario, will there be any drama I should be aware of?
Lastly, a question of Apple ID's/iCloud:
6. Before doing this process, should I deauthorise my iTunes account, or will that be fine when migrated anyway?
7. What will happen with my iPhone when I sync to a fresh install on mavericks, will it attempt to wipe my iPhone, or is that part of the user data that is migrated?
Thank you for your time and patience reading this!

ML
1. I'd go with at least 40 because you need some extra disk space for the computer to work properly. You can install that one partition, load it, and see how much disk space is used and adjust as required. Also boot from it and make sure it runs okay.
2. Everything but the Apple applications, which you probably won't be able to delete.
Mavericks
Almost all applications are stored in the hard drive level Applications folder. Check your user applications folder and if there are no applications, just copy the entire user folder.
3. Hard to answer. In theory, none.
4/5. They may not work due to differences between 10.8 and 10.9. You might want to consider using Setup Assistant and restore from Time Machine. Then delete the stuff you don't want.
6. Shouldn't matter - same computer. I have 2 partitions and both are authorized for iTunes and the App Store.
7. If you restore from Time Machine, you should be okay.

Adobe Download Assistant, Photoshop Elements 11

Altho' I've tried many times over the past few days, I've been unable to download Photoshop Elements 11 using the Adobe Download Assistant.
I received an email from Adobe inviting me to download Elements 11, with a key to convert the trial version to a full version, which is an upgrade for me. I think this is because I wa never able to download a workable Elements 10. It constantly crashed, and sometimes brought my computer down with it.
I'd love to do download a working version of Elements 10, and have spent many hours trying, but nothing ever results from the Adobe Download Assistant.
Now it's telling me (in tiny grey letters on a black background) "The download product installation appears to be corrupted. (Error 108) Use the 'reset product download button' to try to download it again." Unfortunately, there is no reset product download button to use. I have clicked on a down arrow which produced a selection of whether to restart the download or continue trying with the download already started. I've chosen to restart the download. Unfortunately, nothing has changed on the window, and it is still telling me about the corrupted download.
I have no idea what the next step is or where to go to determine whether this whole thing is a hoax or whether it will download Elements 11. If it does, will Elements 11 work?
Can anybody out there help?

Key please see solution 3 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_3 for information on how to reset the Adobe Download Assistant.
If you continue to face difficulties then you may wish to initiate a direct download of the software. You can find directions on how to accomplish this at http://forums.adobe.com/thread/981369.

Adobe Download Assistant not working after bluescreen

I like to get the trial for Photoshop Elements 10 but the ADA is broken:
Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.
Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
- after startup it doesn't list any (!!!) product to download. The list is just empty
- I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.
- I can apply for a new user account but it greys out and gets stuck like as the login.
- The help buttons lead to empty Pages in the web browser.
I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. :-)
I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

I will try to install at a different location this afternoon.
The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
- I cannot sign in and don't get a welcome message.
- I don't see a list of products.
- The help link takes me to an empty page.
BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

Worldwide assistance

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