Worldwide subscription not working, taking from my...

Hi
I have renewed my worldwide calling subscription but i have just made some calls and to landlines and i have been charged for these calls??? when they should be covered by my monthly subscription. I can tell i have been charged as i have auto renew credit for calling mobiles and it is going down.... can anybody help??

same over here...when I looked into this, I could not find anymore a worldwide subscription! It simply doesn't exist anymore! Skype has become completely screwed up since it has been bought by microsoft - greedy corporation decisions seem to send it in the wrong direction! I have had problems for months now, can't even erase my own credit cards on file! this equals criminal behavior what has been happening in the last months! I have been on their chat 3 times, each time supposedly everything had been corrected, but really nothing has changed that was wrong with my billing! Not to talk about the arrogant behavior of their people on chat! nothing, but nothing works anymore, including the horrible interface that has been created for the Mac!

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Dc7700, window7, machine speaker not working. migrating from window xp to 7

dc7700, window7, machine speaker not working. migrating from window xp to 7

Hi:
Just download and install the latest Realtek HD audio driver from the Realtek site.
Accept the agreement. Download and install either the first or second driver on the list depending on whether you installed the 32 or 64 bit version of W7.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...
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Unlimited world subscription not working for Swede...

My unlimited world subscription is not working for landline calls to Sweden?
It asks me to buy Skype credit.
I posted the same question in iOS section as well, link is http://community.skype.com/t5/iOS-iPhone-and-iPad/Unlimited-world-subscription-not-working-for-Swede...
Solved!
Go to Solution.

Shared cost numbers are not covered by unlimited world package...
This link show useful information about called numbers
https://secure.skype.com/account/usage

New subscription not working

I made a subscripton to a Swedish number and payment was taken from my credit card. However, this new subscrption is still not listes under my account and the number is not working. The subscription was made and on June 20th I need to contact Skype be emmail or phone about this issue, but I can not find any contact information.

You have purchased Unlimited US&Canada, but it doesn't include SMS. It is true that in order to verify your mobile number as caller ID you would need Skype Credit to pay for SMS verification messages.
There is also minimum amount that you can add to your account.
You can use rest of the credits to call countries that are not covered by your subscription, send SMS messages or even pay for your US&Canada subscription next month.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

New subscriptions not working

Please tell me what should i do.
today i have reached my monthly call limit for Indonesia 400 mins 1 month, and then i make new subscription to Indonesia 400 mins for 1 month, but new subscription not replace the old ones...
and now on my account says that i have only 0 minute left.

To check the order number and status of an order:
Sign in to your account.
In the Account details section, click Billing & payments > Purchase history.
All of your orders are listed, and the right column shows the status of each order.
The following table explains some of the order statuses you might see:
Pending
Created
Delivered
Cancelled
Reversed
Refused
Status Description
Pending
This usually means your payment has been submitted and is currently being processed. For bank transfer payments, pending status means that the order has been created but payment has not yet been matched to it. When payment is accepted, the status will change to Delivered and your Skype account will be credited.
Credit card is the quickest way to pay and usually takes 15 minutes (but sometimes up to 24 hours) to process. The status will change to Delivered when payment is accepted, or Cancelled if payment is unsuccessful.
Bank Transfer payments can remain pending for 7-10 business days before crediting your Skype account.
If you paid through Skrill (Moneybookers), the order status remains pending until we have received your payment. Skrill may ask you for further verification and your order will remain pending until they receive all the necessary documentation. Your order status can remain pending up to a maximum of 14 days. After that, if no payment has been received, the order will be cancelled.
If you paid via PayPal using an eCheck or Internet Transfer, your order can remain pending for several days.
If you paid via PayPal and the funding source for the PayPal account is a credit card, if the order status is still pending after 24 hours, please contact Skype Customer Service.
Created
This usually means that your order hasn’t been finished yet. You have most likely initiated your purchase using a selected payment method but haven’t continued. Therefore, your order had been stopped before your payment actually reached the payment service provider.
Delivered
Payment has been accepted and the order has been credited to your account. You can start using your Skype Credit (or other Skype purchase) right away.
Cancelled
If your payment is cancelled, it is likely to be for one of the following reasons:
You have entered an invalid CVC (or other credit card validation code).
You have used the same credit card for more than two different Skype accounts.
You have reached your monthly purchasing limit.
Meanwhile, we suggest you try using another credit card, or use a different payment method such as PayPal or Skrill. If you have reached your monthly purchasing limit, this limit is reset on the 1st of each month so you will be able to make your purchase then.
Reversed
Skype has very strict anti-fraud measures in place to protect our customers. If your order is reversed, the most likely reasons are that it has been flagged as fraudulent (or potentially fraudulent), or that Skype has refunded your purchase 1-4 days after the purchase was made.
If you paid by PayPal, the money is sent back to your PayPal account and no Skype Credit is added to your Skype account. It can take 5-7 business days for the money from the reversed order to appear back in your PayPal account.
If you paid by credit card, no funds have left your bank account so there is no money to return. Your order is effectively cancelled.
Refused
If your order is refused, it means that most likely the payment was rejected by our payment provider, not by Skype. This can occur for a number of reasons, including:
Insufficient funds on your card or in your bank account to complete the transaction
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Verified by Visa/MasterCard SecureCode failure
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Other unknown issues with your credit card details
Meanwhile, we suggest you try using another payment method to purchase Skype Credit.
It’s also possible that your payment has been refused by Skype because you have used the same credit card for more than two different Skype accounts. If this is the case, you can try using another credit card, use one of your other Skype accounts, or try a different payment method.
If you require further information about your order status – for example, why an order was cancelled or refused – please contact Skype Customer Service.

I have unlimited world subscription not working

When I go to place a call under one of the countries listed, it tells me I need Skype Credit. Why then would I purchase the most expensive plan yet I still cant place any calls? I will cancel and place a dispute on my cc. This is NOT whats advertised. Please read your term and conditions for this plan. Thank you

Hi,
Your call history currently shows that last call was almost 5 minutes and it was covered by your subscription:
https://secure.skype.com/account/call-history
It seems subscription is working.
I did notice that you tried to call also Brazil & Venezuela mobile numbers, but these are not included:
www.skype.com/intl/en/prices/pay-monthly/#UnlimitedWorld
For these numbers you need a different subscription or Skype Credit.
If you still have trouble calling destination that is covered by your subscription then please provide exact call date/time/number to customer service and they can look into this.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Music Subscription not working on replaced phone

1. What phone model are you using? Nokia 920,
2. Is the phone purchased second hand?
Used my nokia ID on nokia 920 to activate unlimited subscription.. worked fine,,
the phone then had issues, Nokia care replaced the phone with new one.
Now unlmited subscription does not work for new/old nokia ID
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4. What's your current location? Bangalore
5. What's the exact error message? No Error
6. Where did you purchased your phone? Store, But phone got replaced.
7. Did you use your Nokia account to sign up or subscribe with Nokia Music before? Same ID/ New ID used in replaced phone.
Hope This Sums up the problem..
the music subscription is not working abt the phone was replaced..
how to make it work.
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The problem is because the Nokia Music subscription is attached to the IMEI of your device ..Since your phone has been replaced, you need to contact Nokia thru' appropriate link in HERE to resolve the issue ..

Free Trail - Unlimited Worldwide Subscription not ...

Hi, I am not able to make calls to india using skype free 30 days trails for unlimited worldwide. any help on this? i tried both mobile and landline. it says not enough skype credits. however it show preium account with unlimited worldwide subscription.

Skype subscriptons offer limited mobile calling and no subscripton supports shared-cost, premium and non-regional numbers. If you attempt to dial a number not covered by your subscription credit will be requested or consumed. The Unlimited World plan does not cover mobiles in Costa Rica. Are you dialing a mobile number?
The Unlimited World subscription plan coverage:
Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, United States.
Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.

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I am trying to figure out why my magazine subscriptions stopped working when I updated to the new iOS. It is telling me to restart the app and download my purchases again. I have tried to delete the app/sync iPad/install the app. I have tried turning off the iPad and restarting it. I am not sure what else to do. Any ideas?

Here's a link to another discussion,though I had no success..
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Face Time not working consistently from Kabul, Afghanistan. Any ideas?

I am in Kabul, Afghanistan and have an iPhone 4S that I can Face Time with my family successfully. They are in the US. I am calling their iPhone 4 and Macs. When I try calling other iPhones and/or Mac's (also in the US), I get the error message that their phones are not available. From email exchanges I have made, with the parties I am trying to call, it appears that they have done everything they need to do to Face Time successfully. In fact, they are able to Face Time with everyone else but me.
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Hi there lilalex2,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
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Skype subscription not working - numbers blocked.

Hi there, I purchaced the skype unlimited landline package for £5 a month and when I attempted to use it to call the numbers I wanted I found that they were all blocked. So I logged in and canceled the sub and go to try and get a refund.
On the refund page, it asks me to enter order date. I enter in the date but afterwards it comes up saying to enter in the date of purchace, when the date was already entered.
I tried to email/live chat with skype however when I go to that page it says that they are currently experincing problems!
After reading around it seems like because I have used the package to try and make a call or 2 I cannot refund? I have a grand total of 2 miniutes logged up on the account where the calls have failed to connect. I find it highly unfair I should not be entitled to a refund for a service that does not work.
The number i tried to ring were in the UK (no longer connected numbers) and some in Finland which said that those numbers were blocked. I tried other countries such as Estonia and these numbers came up blocked too.

Hello and welcome to the Skype Community.
The UAE blocks all VoIP outbound traffic including Skype. Try accessing the internet using a VPN.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Feedback: GE 31591 Phone/Subscription Not Work...

[Edited to clarify title.]
Skype is going to lose my business if they dont shape up.
I understand that they dont want to talk to customers but I have purchased a subscription and a phone and cant use the phone.
Three is no one to ask question of. There are other services out there and If I have to I will switch.
I have a GE 31591 phone that connects to my account but will not make calls to land lines.
I have a subscription and I can make calls from my computer but not the new ge phone.
Can anyone help? or am I just screwed by skype?
Richard

Hello, rculmone,
Your thread has been moved from the "Payments & Billing Message Board" forum to the "Hardware" category.
Please contact Skype Customer Service to request assistance, particularly with regard to confirming the phone and subscription are active and ready to place calls. Here is the link to use: https://support.skype.com/en-us/faq/FA1170/how-can-i-contact-skype-customer-service I also suggest including the invoice or order number and any other identifying information so your order can be researched.
Thank you for your participation in the Skype Support Network!
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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HT201272 Newsstand subscriptions not working

I have purchased a subscription in newsstand from trinity mirror sports media and when i go to download the first magazine / program the app tells me there is a newer version to be downloaded from the app store
There is no update to be had how do i fix this issue

I guess so. I live in Germany. I had this situation before and when I started Itunes on the new computer and told it to search for downloads it found them all without a problem. Quite opposite it started to annoy me that every time i plugged the Ipad in, Itunes wanted to download the files. And i always had to turn the downloads off manually. You do not realy mean that some movies or tv-series cannot be redownloaded even though i bought them. Is Apple actually takeing into account that a high percentage of there customers (from my experienece as network admin I would bet more than 50%) are loosing theire belonginigs someday, so that they will have to repurchase them. I have (had) a few hundered gigabytes of purchases and I am not going to buy a completely unessesary backup media and waste time doing backups of files that could easly be redownloaded, only because Apple is tricking me into paying twice. What good reason could there be for this except ripping the customers off!
Please tell me that this is not so - otherwise i will have to warn all my friends and advide them better to buy videos and series some other place. Do people in the States not "go on the streets" if a company behaves like that? In Europe you will defenetly loose your customers of you give them the feeling you want to rip them off!
No the Movies are not shown. I almost always buy videos in Itunes on my PC (to big for Ipad) ! And since my Internetconnection is realy slow I only download what want to watch in the next days. So if i bought a whole season or even multiple seasons of a serie it might be that i have never ever downloaded them bevore! And it takes some time to watch alls seasons of Lost for example.
Andreas Grote

Skype Unlimited World Subscription not working

I subscribed to the 'worldwide unlimited free trial subscription' last night. It shows up on my web account that I've subscribed to it. When I login to Skype on my computer and try making a test call it doesn't work or show up. It keeps saying I need Skype Credit to make the call. I've tried logging in and out/quitting the application and all that, still nope. Any ideas?

Hello
Your account shows that you are trying to call a cellphone in the Philippines. Please note that neither calls to cellphones nor landlines in the Philippines are covered by Unlimited World. Please check your coverage.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

SWFs published from CS6 do not work, but from CS5 they do

I have recently begun learning how to create animations in Adobe Flash. I've been using Flash CS5. After creating my animations, I would embed them in Microsoft Powerpoint as shockwave flash objects. I would then send the powerpoint to my dad through dropbox; everything worked great.
Then I was able to install Flash CS6. I continued saving them as CS5 projects to be consistent. I would still publish them as shockwave objects and embed them on powerpoint like before. On my computer, they all worked fine.
I now have a powerpoint that has a combination of videos from both CS5 and CS6 on different slides (though they're all saved as CS5 files and all embedded into my ppt). When I send the ppt to my dad, however, the newest videos don't play on his computer.
The old ones work fine for him, but the updated animations are shown in the powerpoint as black boxes, and when right-clicked, have the greyed-out text 'Movie not loaded' with no other options. In edit mode (aka when the powerpoint is on the normal, editable view) the old animations look perfectly normal, whereas the new ones are white with a black 'x' across them.
I've scoured the web for answers, but CS6 is so new that nobody else has seemed to come across this problem. I don't know if it's a bug or if I'm doing something wrong. I also don't know if it's a problem with flash, shockwave, or powerpoint.
It doesn't make any sense to me, since the CS6 animations are still saved as CS5 and shouldn't be treated any differently by powerpoint. This is especially true since the animations play on my computer and not his!
Thanks for the help,
Emily

Did you ever solve this one?
Would be nice to know.

Worldwide subscription not working, taking from my...

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