Worst customer service experienmce ever keeps getting worse.

Question

My list of gripes with this company's recent screwups is so long I'm just too tired to write it all. The short story is. My X1 package has been screwing up for seven weeks locking up everyday. Finally, I bite the bullet and call to get someone to the house to figure it out. The person comes and leaves never knocking on the door. I got a smart alec answer on the phone that they call first it's a safety issue. To which I reponded if knocking on the door is "unsafe" how is it safe to go inside? That was a completely feeble excuse. And the thing is, I called the very minute he pulled away. I was watching his truck waiting for him to tome to my door. They said he couldn't get me on the phone. I have comcast phone service. He's there for a service call. That afternoon I spent like two and a half hours at first trying to get him to come right back, but a half hour in that notion was completely gone. The remaining two hours was spent trying to get expedited service. Monday I'm calling my Aldeman to give them an earful and the city editor. I hate this company for their stupid campaign Comcast cares because Comcast has the worst service reputation of any company, and if you don;t believe it the Google search it. After waiting 5-days without the X1 package working the tech comes today--a Saturday 3-5pm appointment, is that how you care after your initial screw up?-- The tech is a know-it-all  I've worked in IT 14 years and that is long enough to know he was talking out of his rear end. The first thing you learn it IT is to say you're always learning knew things and that just when you thing you've seen everything, you haven't.  At one point he says my LCD TV is outputting 200 volts into the hdmi cable. It's a 110 volt TV. TV's step votage down, but there is some weird aspect to this so I have to take him at his word. I was away from home for the visit. He took two hours to install a new cable box and change a splitter. Ninety minutes after he left the box locked up again and I had to do a reset again. Interspersed over this time is my tweets online about how lowsey Comcast has been about this and the five day wait. This is now the longest time I have had to deal with a utility over a single reconnect of a service outtage fix.

Answer 1

I learned from a resource person in my area that the whole neighborhood has had X1 problems. I cannot use the service normally having to power cycle to reset the box when it locks onto one station. Comcast labs is set to show low signal. It doesn't show low. It's all green when I check, although there was an exception to that Sunday evening. This is approximately the eighth week of it. The freezing got progressively worse until two weeks ago I called for a service appointment. I'm kind of mad that the first tech blew off his appointment. The second appointment was five days after that. The tech took three hours to change a splitter and install a new stb. He told me LCD TV's send voltage back into the cable box and that mine was doing it, I told him I have a plasma TV. Apparently the MO for service is not good at Comcast because when an area like mine is lit up with service calls and complaints about the same and similar issues that ought to have been a red flag. I don't have much confidence in the company. You might be the best worker there. So none of this is aimed at you or any individual specifically, merely at the giant waste of time and resources that goes on and that as a customer I'm paying for that. P.S. The person who thought a profanity filter should include words like "p-i- ssed" is not worth having. If people have to jump through extra hoops to rewrite or couch their gipes in such a way that pleases your censorship, then it just turns away customer comments and eventually that has to come to something. I had to edit my content over the previously mentioned word that means upset here drunk in the UK and only in certain times are people using it literally and even then so-what!