Worst customer support and website in the world!

I have had bad service from businesses here and there, but Verizon home phone service (which I am forced to use in this location) has amazingly bad customer support and a website from hell!
Any tips or tricks how to get any human at Verizon to respond about a phone line that has been dead for days?...

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Similar Messages

Does Apple Canada have the worst customer support ever?

Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)

Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Sal Sabaj, Would ask you to follow the suggestions mentioned under the below article and check if that helps.
http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
Let us know in case you still get that issue.
Regards
~ Arpit Kapoor

I already have creative cloud Photography plan and just want to add dreamweaver, is this possible? Alternatively, I have tried purchasing the Complete - For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

I already have creative cloud Photography plan and just want to add dreamweaver, is this possible? Alternatively, I have tried purchasing the Complete — For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Worst Customer Support THINKPAD YOGA

Worst customer support ever. I have been transferred over 10 times (I think maybe 12 times now) while trying to resolve a very simple warranty issue. I am not sure if it has been resolved yet or if its working. Will check my warranty status a week later to see if changes are reflected if not, I guess I will have to endure more horrible services until it is resolve.
Story goes like this
I purchased this machine in the Microsoft Store in Toronto, I find that it is missing like 60-100 days from the warranty. I cannot register the warranty for my device online. I chat with the chat suport on lenovo website which redirected me to call the number on there. Get transfereed 6 times or something, than got told to email my proof of purchase receipt to a email with subject title involving my case. Did that few days later or a week I get a call today...
I get a call this morning got a case number, gets transfer to Atlanta Georgia support told the guy I am frustrated very the terrible customer support gets told to F OFF basically and says they're in the US they can't do anything to get Canadian information and hanged up on me (I think his name was Kenneth? Not sure, I would love to talk with Atlanta supervisor/manager of that support place to report him).
I call 18004267378 I luckily get the same guy which redirects me to the Atlanta support again. I received Frank who was pretty helpful gets transfer to Canada support again, Canada side couldn't help escalates me to a girl name Stephanie during the call midway the phone just hangs up/disconnect/she hangs up/I don't know... Call support again, received Canadian support, he looked at my case number and was helpful spoke with supervisor and gave me another case number.to follow up on(?).
TLDR: Long story short, I purchased this machine from Canada but it was appearantly registered/opened in America by whom I presume to be Microsoft Store to do their "SIGNATURE" install of Windows 8.1 which activated the warranty. I get bull stories from Lenovo Thinkpad support team from Canada and USA side accusing each other they can't fix it because I purchase the machine from America from the Canada side and the American side says they can't fix it because I purchase this machine from Canada side... Constant transfers of calls and escalations brings no hope. Maybe I got lucky and the Canadian support guy said he escalated this to his supervisor. I am not sure what happens, will check my warranty status a week later if it doesn't reflect I'll call again.
Any mods or someone at the company here can ask for my case number and PM regarding this issue.
This is very tragic event, probably will never ever buy anything from Lenovo anymore. If this was from Apple I probably would've gotten this issue resolved. For those who plan on buying this device from the Microsoft Store, beware they probably open the machine to install their SIGNATURE Windows 8.1 in the US and it triggers the warranty and you're stuck in limbo trying to get justice from Lenovo.
Thank you for listening to my rant/frustration.
Sincerely,
James416

Welcome to the Lenovo Community James !
Sorry to hear of the run around you got.
In regards to the warranty date, what happened is when Lenovo sells a shipment of computers to a retailer like Microsoft, Best Buy, Tiger Direct, etc, the warranty date starts on the date of the sale. In order to compensate for the product sitting in the retailer's warehouse or on the shelf, Lenovo will generally add an additional month to the warranty period so a 12 month warranty is now 13. In your situation the product sat longer than expected so in these cases Lenovo Support will adjust the warranty period from the date of your purchase once they receive a copy of your receipt. Hopefully the supervisor will be able to straighten out the matter for you.
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
★ Find a post helpful? Thank that member by clicking on the ☆Star☆ to the left awarding them a Kudo.
★ Posting a problem and a reply is helpful and it answers your question, please mark it as an "Accepted Solution"
★ I'm not a Lenovo employee, just a volunteer geek who likes to help folks. Enjoy your time here, pay it forward by helping others !
★ Sorry, I don't answer questions via Private Messages. Posting in the appropriate forum is the best way to get assistance.

Is anyone satisfied with Verison customer support and service?

Verizon has the worst customer support organization
I've ever dealt with in over 30 years of commercial
activity in the US and abroad.
I tried accessing support via live chat or telephone
twice. Neither works. I am not really looking for
answers, just voicing my frustration and spreading
the word.

Hi peterfarkas02 - We strive to offer you the highest level of support! I apologize for any inconvenience that may have been caused when previously reaching out. I would be more than happy to offer my assistance here and work to restore your confidence in us!
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

HP Flash drive ( v220w ) is not working - HP (Very worst Customer Support)

I am very very tired write this,
HP (Very worst Customer Support)
I have brought a HP Flash drive ( v220w )via flipkart.com on 08-March-2012.
Its having 2 years of warranty.
It was working fine till last month.
But after that unfortunately its not working I dont know that why its not working.
Then I find out the service center in chennai,
Maha Electronics at Adyar. They said like this is for only Hp Laptop and they giving one landline number to contact for that pen drive repair.
That lad line number is 044 28555449, And I called that number on 09-August-2013 Morning.
Thay replied that "This is not a HP support".
Again I searched for the HP Service Center and I found another service center
That address is
FORTUNE MARKETING PVT LTD
(HP PEN DRIVE SERVICE CENTRE)
G.F ABC Trade Centre,No.39/50,Anna salai,Chennai-600002, Landmark:Behind Devi Theater.
044 42663456.
And I callled this number (044 42663456) on 09-August-2013 Morning.
They asking my pen driver model. I replied that model is v220W.
He simply reply that "We are not repairing that model".
Then I asked that "Can you tell me where I can repair that model"
He just replied that "No Idea!!!" and he cut my call.
I was very scared that kind of activities.
I am asking this question, Please reply
They are not ready to repair that model of pen drive then why they manufacturing and give warranties (2 Years ! ! !).

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
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WORST CUSTOMER SUPPORT EVER + COMPLAINT

WORST CUSTOMER SUPPORT ISSUE EVER - I purchased an HP Laptop in Sept 2011. I had an issue with my SD card reader and some flickering upon Startup on my screen. I was on the phone with 3 reps only for them to tell me that bc I was calling from a Canadian line, they had to transfer me to a Canadian rep (after I had already spent 50mins with an "American" rep). I called the number that was on my HP Support Assistant. After being transferred to my 4th "Canadian" rep, I asked them to call me back asap on my landline bc my cell phone was dying. Waited 10 mins - NO CALL. Had to charge my phone to use my browser on it bc I was left in the middle of a trouble shooting issue with no access to the internet to then look up a Canadian HP support number. Now on the phone with my 5th HP support rep, had to re-explain my issues with my laptop, he remotely tried to troubleshoot my issues from INDIA (Jon) he says his name is, and still no success. Total time on the phone now with HP 2+ hours. I asked to speak to the supervisor. Put on hold for 20 mins. Then my landline cordless phone DIED. "Jon" calls me back and puts me on hold again but none of my phones have any battery life so I asked numerous times for a box to be sent to me and he kept telling me I had to HOLD for a supervisor in order to authorize for a box to be sent to me. I hung up. I repeatedly told Jon, we attempted all the troubleshooting and driver updates and that I had to get off the phone immediately. WORST EXPERIENCE EVER WITH A CUSTOMER SUPPORT LINE AND STILL NO REMEDY TO MY ISSUES. I don't even know where to send a complaint. My frustrations with this laptop and customer support are through the roof bc I still have no remedy to this issue. {Personal Information Removed} And who knows if a repair box is even going to get sent. This is not a good situation for a grad student dependent on their laptop. All my contact information is in the ticket number. Hope that if someone from HP ever contacts me in regards to this issue will have a quick solution as I have spent more than enough time on the phone with them.

You're a close second in the race for worst experience but I think I win. I purchased my Pavilion on 11/28/11, under Walmart's special return policy eff. 12/26/11. That meant I had until Jan. 10 to return. Didn't even open and register until after Christmas as it was a gift to myself. On the 8th, I encountered some issues, shut down, rebooted later , had the same happen again. Tried twice more and gave up. On the 9th, same problem, finally got a HP # from a neighbor's kid, b/c I couldn't w/o a manual or laptop. Got some iYogi company who checked for viruses, etc and tried to frighten me into buying more spyware. They were actually affiliated w/HP, I found later. After that waste of time, went to my neighbor's again to google a number, got the correct one and began my nightmarishish journey into HP hell. Christina kept me on the phone an hour that night, checking for problems, setting into motion updates which she told me should correct the problem. I told her I was just going to return it the next day but she said to wait, to give them a chance to correct the problems first. She felt sure the updates would do it. Updates ran all night and were still running when I returned from from work the next day! I called tech support and it just got worse from there. In 9 days, I talked / held (for12 hrs&35 min) to 14 reps. Only 5 of were not rude and could be understood, the remainder horrible, absolutely horrible. By wasting my time with these people and allowing them to railroad me with their repeated attempts at recovery, I missed my window of opportunity to return the piece of junk. Oh - the salt in the would was that on the 13th, I spent one hour holding until they finally figured out the HP was having technical problems. The irony....
Anyway, when I discovered I couldn't return it, I thought, surely they will replace it or refund my $$, after all they are the self proclaimed "pc leader". They can't just not replace it or give me a refund, can they? I mean, this is America, that's what you do. Little did I know that they do indeed have in place the dreaded 21 day policy I'd read about in complaint forums. Before I realized this to be true, I accused a couple of tech support staff of stalling while that period expired. They denied it of course, just asking for "another 5 minutes" of my time. Apparently this is part of the "HP process" after all. They hold you, your time and your laptop hostage until they're satisfied that you have no recourse but to allow them to repair it and return to you. Now - I will be stuck with this worthless piece of ****. Whether it works or not after it is returned to me, I don't care. I will buy another and try to sell this on Craig's list. I have no confidence in their product and will NEVER buy another or speak to another HP person as long as I live. I could go on and on about the ludicrous, pathetic service I received because it is almost unbelievable but I'm sure most already know how insanely loathsome it is.
There is only thing that could make me feel better about this experience and wasting my hard earned 359.00. That would be to locate an HP store, taking the piece of trash there and throw at someone, watching it shatter into a million pieces. Unfortunately, I can't even get that satisfaction, as the nearest store is 200 miles away. So instead - I'm going to copy and paste this complaint on every site even remotely related to electronics, including Walmart's, Best Buy, etc. I'm going to email it to all my friends, associates. And then I'll put it on Facebook. I do have a Case Manager # for you though, although I hope that surely by now you don't need it. {Personal Information Removed} Knowing these guys, though, you probably still have no resolution.

WORST Customer Support - VERIZON

I am trying to call Verizon Customer support and it is connecting me to an agent for the past 29 minutes............... Hope to talk to someone before spring is here............

Hello redteam
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Worst customer support experience!

I bought a brand new Toshiba 40" (40FT2U) in January 2012. On April 4, it died. Toshiba reports that it is a failed Mainboard and would arrange for someone to replace the bad part. As of April 16, the part is still on back order and there is no eta on when it will be repaired.
I was escalated to Chris in Customer Support, who basically told me too bad. He asked me to send my sales slip over and he would contact the repair center 4 days from now. After that, he would call me back to advise how much longer it would take until it could be repaired. When I asked to speak to his manager, I was advised that he "had already answered that question" and he disconnected me.
I have called the Corporate Office and asked to have a manager call me back regarding both Chris' rudeness and on the repair experience I'm having regarding a brand new television. I don't actually expect anyone will call me, but I work as a Supervisor in IT Customer Support and can tell you that heads would roll if one of my staff spoke with a customer the way Chris spoke to me.

OH MY GOD!!!!! I am horrified reading this thread.
I am in the same boat as exactly 4 other users all quoting the same reply from customer service execs for the same Model.
I got a 40" 40FT2U1 LCD on 10th Feb. The TV died and failed to even turn on on 27th April. Since then I have been following up with the customer support and the only answer I get is the case has been handed over to the service partner Nexicor.
Toshiba refused to give an ETA on when the TV will be fixed pusing the responsiblity on Nexicor. Nexicor says the ETA is 24th May to the part to be available. Tech will schedule an appointment after that to come and fix the TC
I tried talking with two case manager they just keep saying that we have to wait for the part to come. Looking at the earlier replies in this thread, TOshiba is clearly struggling to get the spare in time to the repair techs.
I was completley disgusted when a case manager started counting 14 business days to make any other statement. I said stop givving rubbish excuses and put forth the exact situation.
Toshiba being the part provider should be able to stand and clearly say that the spare are not in stock. No product spare takes 4 weeks in backorder. In my case the mainboard is to be replaced.
I completely understand that electronics do fail and they can fail unexpectedly. However what matters is living to the brand name and providing good service in such situations.
I can definielty say that the Model is a lemon for sure considering the amount of failures that occur within the first 3 months of usage.
If you cannot repair the TV in reasonable time, replace the TV with another one of different model and comparable specifications.
Thats is how you stand behind your products , own responsiblities and provide customer support.
I too work in the a customer facing support environment and give excellent customer service.

How to get customer number and name from the SD document

Hi All,
Can you please let me know how to get Customer Number and Name from the SD Document?
Thanks a lot....
Anil

Hi,
It will be displayed in the SD (BIlling document) itself, you clikc on the VF03. The customer name and number will also appear in the SO document also Tcode VA03
regards,
radhika
Edited by: kolipara radhika on Jul 10, 2009 5:32 AM

Defective t440s and the worst customer support I've ever received

2 months ago I purchased a t440s that arrived defective. Notably, the screen was the upgraded FHD IPS panel. My unit came with the LG model, which is notorious for being defective. The screen had bad viewing angles (its main selling point...), about 1.5 inches of light bleed along the bottom, and significant yellow tinting outside of a medium-sized circle in the middle of the screen. Additionally, the trackpad was too far left in its housing and would ocassionally *get stuck beneath the case* and ALWAYS scrape against it.
After waiting 3 weeks for my laptop to arrive, I requested a repair after owning it for 2 days and sent in my laptop-- at the end of September. I didn't receive any updates on the status of my repair until several days ago. I was unable to answer the call and the voicemail Lenovo left only said that my repair was pending. After attempting to contact support myself and being placed on hold for absurd lengths of time, I gave up.
Earlier today I received another call. The rep told me that my laptop wouldn't be able to BEGIN being repaired until November 24th, at the very least. This is due to a backorder on replacement screens. I'm assuming that's because they're having to replace more than just a few.
The rep offered to have my laptop swapped with a new unit, yet I'll have to speak with another person who won't be calling me until "sometime next week" to actually have this done.
The girl I spoke with to initially request my repair was very kind and knowledgeable. Everything following that has been unacceptable at best.
I purchased from Lenovo after being told by numerous peers that their quality was legendary across the board. I don't think I'll ever purchase another Lenovo product in my life and I will definitely try to dissuade anyone from making the same mistake I did.
You suck, Lenovo. You really **bleep**ed me here.

I gotta say that when I was dealing with customers services I thought they were fantastic, and this was back in June. Now my player has sadly broken again...ugh...twice in a year...which is making me consider just buying something else, I know all mp3 players are reportedly like this, but its just not right... ...and I'm pretty sure Creative just have a big warehouse of faulty Zen's which they put all the faulty ones in when they get returned, and then they just pick up another one and send it out to you. I also find it ridiculous that there is no telephone support for everyone...which would solve alot of problems... I sent Customer Support an e-mail, so when should I hear back? My Zen doesn't charge properly, and for the past couple of days any time i turn it on it just freezes...Message Edited by Kid-Eternity on 2-0-200608:23 AM
Message Edited by Kid-Eternity on 2-0-200608:26 AM

WORST CUSTOMER SERVICE AND CLIENT SUPPORT OF ANY COMPUTER COMPANY EVER

i bought the new thinkpad and recd the end of dec 2012. I recoomended it to many in my company and am sorry they all started buying them. We all got the ultra book think pads. My was core 17-quite expensive/4333 SERIES. I bought iT with the warranty. NOTE- WHEN YOU BUY THE THINK PAD - YOU NEED THE EXTRA WARANTY NO ONE TELLS YOU ABOUT -PRO WARRANTY.THE WARANTY YOU GET FOR 3 YEARS IS BOGUS.
i USED MY THINK PAD LIGHTLY AND ALWAYS TOOK GOOD CARE OF IT. I PREPARED FOR 6 MONTHS A PROJECT AND HAD IT SAVED TO MY HARD DRIVE BUT NO COPIES. THE MACHINE WENT COMPLETELY DEAD. I PANICKED AS THE INFO WAS NEEDED FOR A MAJOR PRESENTATION I AM MAKING NEXT WEEK.
i CALLED LENOVA IMMEDIATELY AND THEY FGAVE ME 5 PHONE NUMBERS SO I CAN BRING IT IN AND HAVE IT SERVICED. IT WAS UNDER WARANTY UNTIL 2015.
ALL 5 PLACES THEY GAVE DO NOT FIX THE COMPUTERS. I CALLED LENOVO BACK BECAUSE THEY COULD NOT EVEN FIND A DEALER THAT COULD FIX THE MACHINE. I SENT IT TO THEM ON THE 25TH. ON THE 27TH I USED MY CASE NUMBER AND FOUND IT WAS IN REPAIR. I CALLED ON THE 27,28,29,30,1,2,3, I SPOKE TO EVERY DEPARTEMT AND COLLECTIVELY SPENT 30 HOURS OF TIME(YES I WAS HING UP ON, SENT TO WORNG DPARTMENTS, PLACED ON HOLD FOREVER) TRYING TO TRACK MY COMPUTER AND THE PROBLEM. EVERY PERSON SAYS "I AM SORRY, I UNDERSTAND , ETC. THEY DO NOT. I NEEDED TO EITHER RETRIEVE THE INFO FROM THE HARDRIVE OR HAVE IT REPAIRED BEFORE I LEAVE FOR EUROPE IN 2 DAYS FOR A POWER POINT PRESENTATON THAT TOOK 6 MONTHS TO PREPARE AND NO BACK UP. FINALLY I WAS TOLD THE ADAPTER PORT WAS BROKEN AND THE COMPUTER BOARD BURNT OUT AND TO GIVE THEM 950.00 TO FIX A COMPUTER I DID NOT DROP, TAMPER WITH OR BREAK. i USED THE POWER CORD THEY GAVE ME AND CANNOT UNDERSTAND HOW THEY CAN CHARGE ME FOR A COMPUTER THAT IS NEW-WITHOUT A SCRATCH AND UNDER THE WARRANTY THEY SOLD ME. WHY DID I BUY A WARRRANTY?. SHAME ON IBM AND LENOVO. 950.00 . SHAME ON YOU OVER AND OVER.
I SPOKE TO EVERY DEPARTMENT AND THEY KNOW NOTHING EXCEPT HOW TO TRANSFER ME FROM ONE DEPARTMENT TO ANOTHER DEPT. ONE MAN TOLD ME THE COMPUTER IS UNDER WARRANTY AND HE WOULD HAVE IT FIXED AND THEN TRANSFERED ME TO A MANAGER TO REVIEW ALL HE CONFIRMED. . AGAIN I WAS SENT TO TECH SUPPORT AND THEN SALES AND THEN WARRANTY AND BACK AGAIN. THERE IS NO MANAGER, JUST PEOPLE THAT PASS THE BUCK AROUND WITHOUT RESPONSIBILITY. i WROTE EACH PERSONS NAME DOWN -AND THE LIST IS LONG. i DID SPEAK TO THE WARRANTY DEPT AND I WAS TOLD I COULD NOT GET THE RIGHT WARRANTY AS THE MACHINE IS MORE THAN 90 DAYS OLD AND NOW IN REPAIR. . LENOVO KNOWS ONE THING- CHARGE THE CUSTOMER AND THEY DO NOT CARE ABOUT WHAT THEY DID WRONG OR THAT THE MACHOINE I RECIEVED WAS FAUTLY. I AM TO BLAME AND HELD HOSTAGE FOR 950.00. I FINALLY SPOKE TO A WOMAN WHO SAID SHE WOULD SEND MY CASE TO A MANAGER TO ESCALTE. SHE WAS CONDESCENDING AND HORRIBLE. I EXPLAINED THE PROBLEM AND TIMING AND SHE IS SORRY AND SHE UNDERSTANDS- BUT I DO NOT THINK ANYONE UNDERSTANDS THE WORDS THEY ARE SPEWING. IF THEY UNDERSTOOD- WHY IS IT GOING TO TAKE 3-5 MORE DAYS TO GET THE CASE TO ESCALATE.I WILL LEAVE ON A TRIP WITHOUT MY WORK AND ONE OF THESE DAYS -SOMEONE TILL WAKE UP AND JUST START THE WHOLE PROCESS OVER AND ASK ME THE PROBLEM AND DEMAND THE 950.00. WAKE UP IBM AND LENOVO AND KNOW I WILL DO ANYTHING I CAN TO DISCOURAGE MY COMPANIES AND ANYONE I AM ASSOCIATED WITH TO NOT CONSIDER IBM PRODUCTS.YOUR CUSTOMER CARE IS HORRIBLE. YOUR SYSTEMS AND TRAINING OF PERSONAL IS TERRIBLE. i WANT MY COMPUTER BACK, FIXED AND NO CHARGE AND ACCEPTED AS IT WAS UNDER THE WARRANTY I BOUGHT. iF THERE IS AN EXTRA PRO THNKPAD WARRANTY I NEED TO BUY- I AM MORE THAN HAPPY TO DO SO. i AM POSTING THIS BLOG ON ALL MY COMPANIES WEBSITES INCLUDING FACEBOOK, TWITTER ,LINKED IN -GLOBALLY. PERHAPS I WILL DO SOME GOOD IN WARNING ANYONE THAT WAS THINKING OF IBM PRODUCTS TO NOT BUY THEM

Dave,
Sorry to hear about your troubles - I can only imagine your frustration and the time crunch.
The best approach is to ask that your case be escalated to customer relations - this will usually take 24-48 hours and it sounds like that may be already in the works. Customer relations should be able to work with service and depending on the circumstances have the system repaired under your exisiting standard warranty terms.
A standard or extended warranty should be enough in most instances - the accidental damage upgrade is really to cover drops, spills, physically broken parts - cracked LCDs, hinges, etc. These types of damages are often rulled as "customer induced" and not covered under normal warranty which results in a billable ammount quoted for the repair.
Service applies their best judgement on these, but we recognize that circumstances can vary and so there is an escalation and review process to make sure we can intercede and help customers as appropriate given the particulars of the case.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

How do you get an actual human being to speak with at apple to help with customer service?

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

Microsoft - Worst Customer Support ever! Where can I get a decent Microsoft customer support for Windows in the UK?

I have just tried to created the ISO of the operating system I am using for last 5 years, Windows 7 Ultimate. I remembered that on Microsoft website are quick links dedicated exactly for that purpose. However, when page loaded I've seen this:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
HTTP Error 404 - File or directory not found.
If you purchased your Microsoft Windows software from another source, but have the software key provided by Microsoft, you can download the Windows operating
system from the following website:
Windows Downloads
When I have clicked on the download link it took me to the webpage which seemed everything going for it. 3-step guide, including the product code and language. Brilliant! I thought, until after filling all the details I have clicked on 'Next-Verify
Product Key' than I faced a message:
Validating your product key. This may take several minutes. Do not refresh the page or select back, doing so will cancel
the request.
When finished, a message pop up: that the language provided is not compatible with the product key - try different language. Interesting, I am using this product last five years but is not compatible with English? I must have been a fairy then
to be able to make it work for all these years. Then it got better.
I have tried it again with a different message in the end:
System Error
We encountered a problem with the product key you provided. Please visit the Microsoft Support Contact Us page
for assistance. Refer to Message Code 715-123130.
So I have contacted Microsoft. Contacting Microsoft is an experience itself and half.
Being Microsoft certified, I used the link provided for IT Pros. I click the link provided and the page started loading..... and still loading now....
So I have decided to call the customer support as you would normally do with any other organisation. To actually get to the phone number, illogically placed, took me a few loops around MS website. Once called, I got to speak to very efficient lady on reception
who kindly switched me to the Technical Support. That's going well, I thought.
Once the connection has been made, I felt that MS technical support is based in submarine 3 miles under water in Japanese sea. All I could hear was the very familiar sound of water of modern Voice over IP connection dated back in 2003 and a male voice (but
by the sound of it it might have been a whale) asking me my name. Unsurprisingly, the connection was interrupted several times when I tried to describe my issue I am having, and eventually I was disconnected.
Still not put off, I made another attempt to contact MS customer service. This time I have been talking to a woman, seemed a little bit closer, maybe Bristol waters? Still in the submarine but not so deep. Also here I was asked my name AND surname; then
I have described my intentions and the difficulty I am having in succeeding it. The woman on the phone didn't get at all what I was saying. I had to literally spat out word by word what the problem is. (Luckily, I have many years of experience supporting IT
users over 60 years of age so it didn't take so long to explain it to her.) My thought just was, oh my God, how can she help if she didn't even understand the issue. Then the phone went completely dead for 10 mins. When it came back to life, I could hear clear
sound of fishing boat passing by until a voice, I assume the same woman, apologised for the delay. And now - the best is coming:
1) I was informed that the website is being tested, under construction and that doesn't work properly.
Comment: How can Microsoft, one of
leading organisation in technology, do testing of website 'live'? Quite clearly, that is BS.
2) I was advised to obtain the ISO image from 3rd Party website!!!! On question if she can give me the link to any 3rd party website the answer was NO.
Comment: Seriously, so here we are in 21st Century, dealing with almost the GOD in IT and the recommended solution is - to obtain help for the God's product from UNKNOWN 3rd Party. Brilliant! If this is the case, where Microsoft is exactly heading to???
3) She cannot tell me when the issue of non-working website will be sorted and I should go and buy the copy of Windows; than I will be able to do the ISO.
Comment: Well, that's what I call a professional advise from Microsoft representative. The fact that I do have the physical copy was totally ignored, the fact that I have been running the system for several years have been totally ignored the whole point
of this exercise (to cut down the time making ISO using Microsoft website) was totally ignored.
When I started asking questions to clarify what has been said I have been continuously interrupted.
To my question whether MS customer service representative have been trained to interrupt customers I have been told that I am talking over her. I asked her name, which she told me but I didn't catch and therefore I have asked if she could spell it. On that
point she hung up.
Well done Microsoft! And now I want to know just one reason why I should buy your products when the support, in case of problems, is not existent.
Does anyone know where I can get a decent customer service that can resolve my issue better than smudge it ?
Thank you.
Lenka Novakova
Microsoft Certified IT Professional Enterprise Administrator
Microsoft Certified Solutions Associate

Just having the same issue there, which is real not fun, I have not tried to contact them, but looking at your experience I am not sure if I should.
My key comes from the back of a laptop o so I guess that would be a W7
OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
Also could it be because we are attempting to get the ISO after the product became EOL ?
http://windows.microsoft.com/en-us/windows/lifecycle
Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
Will keep you posted

Worst customer support and website in the world!

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