Worst customer support, Worst Tech support, Nobody knows anything...Stuck with contract!

I WAS TOLD THAT I WAS TO RECEIVE A NEW PHONE JACK...ANYWHERE I WANTED WHEN I SIGNED UP FOR NEW SERVICE WITH VERIZON. BUT WHEN THE TECH CAME TO INSTALL MY NEW SERVICE, IT WAS RAINING AND I WAS TOLD I WOULD HAVE TO CALL BACK TO GET THE LOCATION OF WHERE I WANTED MY PHONE JACK. (I WORK FROM HOME...SO I GOTTA HAVE A PHONE LINE). ANYWAY...GUESS WHAT I GET?.. "IT WILL COST YOU 300.00 MA'AM", TO GET A NEW PHONE JACK'. "We will install one if there isn't one in the house already, but if there is one...you have to use the one thats there already"...SERIOUSLY??? I PAY AS MUCH AS ANYONE ELSE!! THE TECH LIED TO ME CAUSE HE DIDN'T WANT TO GET HIS HAIR WET, OR HORRIBLY MISDIRECTED BY HIS MANAGER. HEY FORGET THAT ANYWAY, I JUST WANT A PHONE THAT WORKS PERIOD! AT THIS POINT I WILL TAKE THE JACK I HAVE...BUT IT DOES NOT WORK HALF THE TIME!!! I WOULD HAVE HAD HIM FIX THE ONE THAT WAS IN THE HOUSE ALREADY IF I HAD KNOWN ALL THIS. MY PHONE JACK DOES NOT WORK PROPERLY, NO DIAL TONE FOR 3 WKS NOW!!!
I'VE CALLED THEM 3 TIMES AND ITS THE SAME THING ALL THE TIME! IT NEVER HAS GOTTEN FIXED AND ALL I GET IS THE RUN AROUND!!! IT'S BEEN 6 MONTHS! I'M STUCK IN A 2 YEAR CONTRACT TOO! DO NOT USE VERIZON...EVER! SERIOUSLY, THIS HAS HAPPENED TO ME 3 TIMES NOW...NO KIDDING!!!
I'm so exasperated and am so angry that companies (ie.VERIZON FIOS) could care less about fixing your problem, and just pass the buck to someone else to deal with. Your told one thing...but OH NO...they say "sorry ma'am" ..."but you were given the wrong information"...or "thats not my department"...or "let me transfer you, they can help you"............time goes by ON HOLD for 20 minutes, THEN 30, ETC.. to have to explain my problem all over again...THEN TO BE TRANSFERRED BACK TO THE FIRST PERSON I SPOKE WITH. After 45 minutes on hold, back and forth...I get a tech to come out...BUT ONLY AFTER HAVING TO GET MAD AND THROW A FIT, AND THEN ONLY after speaking to a manager.
But guess what they come out...there is no problem presently and to change it out anyway will cost you about 200.00+ !! ARE YOU KIDDING ME? I'M NOT LYING...THE PHONE JACK DOES NOT WORK PROPERLY. SOMETIMES A DIAL TONE, SOMETIMES NOT...ITS BEEN 6 MONTHS...THREE TECH VISITS AND GUESS WHAT? I STILL CANNOT DO MY WORK FROM HOME CONSISTENTLY, BECAUSE MY STUPID PHONE HAS NO DIAL TONE TO RETURN CUSTOMER CALLS, ETC. THIS FORCES ME TO HAVE TO USE MY PERSONAL CELL PHONE (not VERIZON, NO WAY!!!!)...THEN MY PERSONAL # IS OUT THERE COMPROMISING MY PERSONAL LIFE. FIX MY STUPID PHONE JACK, PUT IN A NEW PHONE JACK OR JUST REPLACE THE ONE IN THE WALL THATS THERE ALREADY. DO SOMETHING, INSTEAD OF TALKING!! GOOD GRIEF... I'M CALLING CHANNEL 4!!!!!!!!!!!!!! GOLLY GEEZ!!!!

Check your contract to see if you are paying for inside wire maintenance(about $6.) If you are not, then you will have to pay for the phone jack. Or, You could buy a new phone jack and install it yourself. I am a 77 year old lady and I can do that, Perhaps, if you were very nice when you spoke to the representatives, you would get better service. I have few problems with Verizon representatives, and I love the product.
This forum is for the purpose of getting help from other customers. It is not a place to complain about the service.

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Anyone know how to help

Kbw1223 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve the current error.

Customer Support Won't Respond to Emails or Phone Calls. Give up. Need help.

This is the second time I've purchased an Adobe Design product, encountered bugs, and received no help from Customer Support. The last time, with Dreamweaver, several people in our office tried and failed to get help from Customer Support. We eventually had to find a work around on our own. This time, I'm on my own, and don't think a work around is possible.
My copy of ID 5.5 is corrupt. All images place and then export as pixilated and jagged, plus html tags for ePub become corrupted on export. I phoned Adobe Tech Support last week. Spoke to someone in India, who shared my screen with me, and agreed I'm using the program correctly, that InDesign shouldn't be doing what it's doing. He told me he would call back in two hours with a solution. Still hasn't called back. Got an email that my support case was open and that a response was required from me, but when I go to the open ticket page, there is absolutely no information about the case. It doesn't list the problem I've reported, what is being done, nor what type of response they're requesting from me. The only thing on the page is a box for me to type in a message. Did it. Did it twice. No response from Adobe.
I am really getting frustrated here and believe the best thing to do would be to re-install the program. Only problem, I'm a subscription user. I don't have a disk. I also can't locate the page on adobe.com that even says if uninstalling and reinstalling the program is allowed.
Does anyone know how to do this and where to find the page about re-installing Adobe subscription software? Not just the regular Adobe Support page. Already been there a number of times. The actual page where you go to reinstall your subscription software, or perhaps order a disk after the fact.
Thank you. I would really appreciate the help. WIthout fixing this, the software is useless.

No, but.
I think there's not a lot of experience with subscription problems here -- most of us are existing InDesign users and the subscription model is new.
Adobe North America is on vacation all this week. I realize support is mostly in India (InDia?) but that probably doesn't help.
I can't imagine uninstalling and reinstalling is not allowed.
I would download the trial version of InDesign and install that -- it's exactly the same as the regular version, and I imagine the same as the subscription version. With normal licensing, you can install the trial, wait 30 days, and then punch in a valid serial number without having to reinstall. So I imagine that subscription model is somewhat similar, but again, I can't speak with authority.
Anyhow, have you tried the standard solutions linked from the main forum page?
Trash, Replace, Reset, or Restore the application Preferences: http://forums.adobe.com/thread/526990
Clean corrupt files by exporting to Interchange Format (.idml): http://forums.adobe.com/thread/526991
Best of luck.

Customer support says I can't make in-app purchases because of problems with terms and agreements. What can I do?

I can't make any in-app purchases anymore on my IPad. Customer support says its a problem with terms and agreements and they can't help me since they don' t know what it is. I can still buy on my PC and my old iPad just not my new one. I used to be able to buy but not anymore. Can anyone help me?

Click here and request assistance.
(80403)

How does anyone get customer support to actually provide support?

The concept of customer service is a complete joke at Adobe.
AGAIN, I was promised a response from Tier 2 support and AGAIN I've received no call. I got another call from Tier 1 to "promise me" that a call from Tier 2 would be coming. I've heard that line at least 6 times now.
Apparently in AdobeWorld, 24-48 hours for a response actually means 89+ days.
I've been trying for 89 days now (since September 30) to get this stupid product (Dreamweaver) working again. It was working and now quits with an error that "Licensing for this product has stopped working."
I've done everything Adobe has suggested at Tier 1 support (multiple times) and it has been escalated to Tier 2. Since Tier 2 has not called me back for 89 days, despite at least 6 promises of a call by Tier 1, I can only conclude that "escalated" is defined as "run through the shredder".
I'm now posting this everywhere I can find to get it resolved.
Why would I EVER recommend Adobe products with such shoddy care of their customers?
I did do everything on the Mac page that addresses this problem, as well as all 17 points on an EMail sent to me by Tier 1 support.
I've also created a new account on the computer and it has the same problem. I'm not about to erase the drive and do a complete OS reinstall though.
I sent them log files they asked for. It appears in the log files that they maintain a database somewhere on the computer that is queried for the the installed serial numbers and it is not getting the serial number back when it is queried. Upon entering the serial number the log says that it is storing to the database, but a few lines later in the log file it says it couldn't find it. That database is apparently corrupted and there is no indication of where it is to delete it and start all over.
I sent the logs back to them and was again promised I would receive a call from Tier 2 within 24-48 hours. Got it bumped up to a Tier 1 manager, who followed up with me later when I didn't get a Tier 2 response.
Still no response from Tier 2..... EVER!!!

OK Scott. Best wishes with finding a solution.but you'll probably know from your own experience that name calling doesn't resolve anything.
Out of interest, are you aware of the apology that Adobe issued earlier this year about their poor customer support?
http://blogs.adobe.com/edtechatadobe/2009/08/lack_luster_adobe_customer_sup.html
Since you seem to have exhausted every possible solution that Adobe has offered, and no-one else seems to be hitting the brick walls that you're consistently hitting, rather than wasting your energy on decrying Adobe Customer Support, could the issue be with your specific machine?
Have you tried using another machine?

Customer Support does not exist at Adobe

UK customer support does not exists in the UK for Adobe.
I have been calling for 4 days. Yesterday I waiting with music on the Customer Support line for 1hr 20mins with music.
I have called the sales line 4 times and can get through within 2 rings. Adobe this is terrible.
I then log a call online and I just have pending - waiting verification. I have now also tried the online support "chat" only to get a message that it is not available. Come on Adobe this is awful, it 10:30 on a Friday - why no support al all.
Rob....

Cynthia,
Your situation was the same as mine. I think it is very cool that Adobe allow us 'switchers' (PC to MAC) to get a new license key. It does after all teat us with respect as customer and provide some brand loyalty. However. The problem is that the process and support for doing so it just awful. Terribly awful.
In my case, and I recommend to you, phone the freephone sales line number and ask to be put through to support. That way it costs Adobe for the time you are waiting on hold. In my case this was several calls waiting for about an hour+ each time. I was prepared ultimately to wait, but not to pay for Adobe help desk disaster. So there is a tip: Freephone sales line for any connection with Adobe.
Next tip download the 'Certificate of destruction form' and log an online support call and post the completed for in there, signed by you. This is will save you a bit of time. Next you have to phone support, but then you have to call customer service again. So there are several steps you have to go through.
This all took me weeks and tons of calls so hopefully I will reduce the number of calls you have to make with this tip?
Next tip. Watch out for the support folk cancelling your on-line support request. I had to repeatedly open calls and they cancelled them!
Next problem I had was Adobe agreed that I would just pay for postage of the new CD kit, but instead the charges my credit card for the full product including postage. I complained to my credit card company and they raised objection to Adobe. I was refunded the product cost, but of course they cancelled my card and I had to wait for a new one. Tip here is to use a card that is not critical to you life in the real world, because like me you might have to cancel your credit card as a result of dealing with Adobe. Nice one.
Why oh why as an online company do Adobe allow us to download the software and provide a key - all done over the wires. Having CD kits delivered is not environmental good and its a waste of time and effort. This is something of 10 years ago. This whole process must have cost Adobe more than the product was worth! The process had so many touch points in their organisation, this inefficiency must be very/very expensive for them. (and a waste of time for me)
We'll I might one day buy an Adobe product again, but I will first see if a competitive product will suit me better before I do.
I do think their products are cool, but they could be much more successful if they asked me into their office to tell them what and how to fix their customer interactions. I would happily contribute.

WORST CUSTOMER SUPPORT EVER + COMPLAINT

WORST CUSTOMER SUPPORT ISSUE EVER - I purchased an HP Laptop in Sept 2011. I had an issue with my SD card reader and some flickering upon Startup on my screen. I was on the phone with 3 reps only for them to tell me that bc I was calling from a Canadian line, they had to transfer me to a Canadian rep (after I had already spent 50mins with an "American" rep). I called the number that was on my HP Support Assistant. After being transferred to my 4th "Canadian" rep, I asked them to call me back asap on my landline bc my cell phone was dying. Waited 10 mins - NO CALL. Had to charge my phone to use my browser on it bc I was left in the middle of a trouble shooting issue with no access to the internet to then look up a Canadian HP support number. Now on the phone with my 5th HP support rep, had to re-explain my issues with my laptop, he remotely tried to troubleshoot my issues from INDIA (Jon) he says his name is, and still no success. Total time on the phone now with HP 2+ hours. I asked to speak to the supervisor. Put on hold for 20 mins. Then my landline cordless phone DIED. "Jon" calls me back and puts me on hold again but none of my phones have any battery life so I asked numerous times for a box to be sent to me and he kept telling me I had to HOLD for a supervisor in order to authorize for a box to be sent to me. I hung up. I repeatedly told Jon, we attempted all the troubleshooting and driver updates and that I had to get off the phone immediately. WORST EXPERIENCE EVER WITH A CUSTOMER SUPPORT LINE AND STILL NO REMEDY TO MY ISSUES. I don't even know where to send a complaint. My frustrations with this laptop and customer support are through the roof bc I still have no remedy to this issue. {Personal Information Removed} And who knows if a repair box is even going to get sent. This is not a good situation for a grad student dependent on their laptop. All my contact information is in the ticket number. Hope that if someone from HP ever contacts me in regards to this issue will have a quick solution as I have spent more than enough time on the phone with them.

You're a close second in the race for worst experience but I think I win. I purchased my Pavilion on 11/28/11, under Walmart's special return policy eff. 12/26/11. That meant I had until Jan. 10 to return. Didn't even open and register until after Christmas as it was a gift to myself. On the 8th, I encountered some issues, shut down, rebooted later , had the same happen again. Tried twice more and gave up. On the 9th, same problem, finally got a HP # from a neighbor's kid, b/c I couldn't w/o a manual or laptop. Got some iYogi company who checked for viruses, etc and tried to frighten me into buying more spyware. They were actually affiliated w/HP, I found later. After that waste of time, went to my neighbor's again to google a number, got the correct one and began my nightmarishish journey into HP hell. Christina kept me on the phone an hour that night, checking for problems, setting into motion updates which she told me should correct the problem. I told her I was just going to return it the next day but she said to wait, to give them a chance to correct the problems first. She felt sure the updates would do it. Updates ran all night and were still running when I returned from from work the next day! I called tech support and it just got worse from there. In 9 days, I talked / held (for12 hrs&35 min) to 14 reps. Only 5 of were not rude and could be understood, the remainder horrible, absolutely horrible. By wasting my time with these people and allowing them to railroad me with their repeated attempts at recovery, I missed my window of opportunity to return the piece of junk. Oh - the salt in the would was that on the 13th, I spent one hour holding until they finally figured out the HP was having technical problems. The irony....
Anyway, when I discovered I couldn't return it, I thought, surely they will replace it or refund my $$, after all they are the self proclaimed "pc leader". They can't just not replace it or give me a refund, can they? I mean, this is America, that's what you do. Little did I know that they do indeed have in place the dreaded 21 day policy I'd read about in complaint forums. Before I realized this to be true, I accused a couple of tech support staff of stalling while that period expired. They denied it of course, just asking for "another 5 minutes" of my time. Apparently this is part of the "HP process" after all. They hold you, your time and your laptop hostage until they're satisfied that you have no recourse but to allow them to repair it and return to you. Now - I will be stuck with this worthless piece of ****. Whether it works or not after it is returned to me, I don't care. I will buy another and try to sell this on Craig's list. I have no confidence in their product and will NEVER buy another or speak to another HP person as long as I live. I could go on and on about the ludicrous, pathetic service I received because it is almost unbelievable but I'm sure most already know how insanely loathsome it is.
There is only thing that could make me feel better about this experience and wasting my hard earned 359.00. That would be to locate an HP store, taking the piece of trash there and throw at someone, watching it shatter into a million pieces. Unfortunately, I can't even get that satisfaction, as the nearest store is 200 miles away. So instead - I'm going to copy and paste this complaint on every site even remotely related to electronics, including Walmart's, Best Buy, etc. I'm going to email it to all my friends, associates. And then I'll put it on Facebook. I do have a Case Manager # for you though, although I hope that surely by now you don't need it. {Personal Information Removed} Knowing these guys, though, you probably still have no resolution.

Worst ever Customer support in my life

Hello Team,
My Name is Anish Mathew and you can reach at my number xxxxxxxxxxx).I would like to report one of the worst customer support I have ever experienced in my life. I am not sure which email address I should be sending this,so marked on all addresses I got from the internet. Please forward this to the right people as I didn't find any escalation point.
The story begins around last week of June 2013 when my laptop(Lenovo thinkpad edge xxxxxxxxx doesn't detect my battery. Since it was out of warranty I went ahead and bought a new Lenovo genuine battery thinking that my battery is corrupt. But the laptop didn't detect the new battery. As a next step I reached out at one of your Authorized service center in Bangalore below.
Caddons Computer Services
No.3350, KR Road,
BSK II stage,Bengaluru-560070
Tel-26762986/87/88
As per the call with the technician I took my laptop to the service center. The initial response itself was pathetic. The problems seems like the chip that is supposed to detect the battery is no longer working. As per Lenovo we cant replace the chip instead we need to replace the Mother board which would cost me 14k. Rahul told me that he will extend the warranty and get the mother board replaced under warranty which would cost me 8k. We agreed this and gave the laptop on 29th June 2013.Attached is the service report copy with the dates for your reference.
Guys Today is 21st Feb 2014 and you know what still nothing has happened. Wont you get frustrated?. Since today I would have made like 100 calls atleast 1 in a week. Every time I call they would say " we will get back to you sir" and thats it. Today when I called Rahul he says Sir be patient it seems. Are you joking?. I have been showing patience for the last 8 months and in a couple of months we will celebrate 1 year(Anniversary). What would you expect me to do at this point?.I will never ever recommend a Lenovo product to a anybody that I know.Please close such pathetic service centers which frustrates your customers. I need an answer ASAP or planning to go to consumer court for Justice. I still expect positive outcome.
Moderator Note; private information, name of associate, s/n & picture showing s/n edited for member's & others' protection

Your complaint is with the computer store that you took the computer to. Go back to the store in person and get your computer back. They've had it long enough for you to know they are never going to fix it. Then call the Lenovo customer service number on this website (for India) and work with them.
This is a user forum, not a Lenovo customer service forum. By all means take the computer store to court (if the Indian court system is anything like the US system, you are wasting your time), but they are not lenovo..
Keith
Formerly 600E 2645, T30 2366, X31 2673, T40 2373, T41 2379, T42 2373, T42 2379, T60 1952, T61p 8889, T61p 8891
Currently T420 4177-CTO, T430 2347-A54, T430 2349-L64, T430 2347-UN9, T430 2342-CTR, Ideapad K1, H520S 2561-1LU

HP Flash drive ( v220w ) is not working - HP (Very worst Customer Support)

I am very very tired write this,
HP (Very worst Customer Support)
I have brought a HP Flash drive ( v220w )via flipkart.com on 08-March-2012.
Its having 2 years of warranty.
It was working fine till last month.
But after that unfortunately its not working I dont know that why its not working.
Then I find out the service center in chennai,
Maha Electronics at Adyar. They said like this is for only Hp Laptop and they giving one landline number to contact for that pen drive repair.
That lad line number is 044 28555449, And I called that number on 09-August-2013 Morning.
Thay replied that "This is not a HP support".
Again I searched for the HP Service Center and I found another service center
That address is
FORTUNE MARKETING PVT LTD
(HP PEN DRIVE SERVICE CENTRE)
G.F ABC Trade Centre,No.39/50,Anna salai,Chennai-600002, Landmark:Behind Devi Theater.
044 42663456.
And I callled this number (044 42663456) on 09-August-2013 Morning.
They asking my pen driver model. I replied that model is v220W.
He simply reply that "We are not repairing that model".
Then I asked that "Can you tell me where I can repair that model"
He just replied that "No Idea!!!" and he cut my call.
I was very scared that kind of activities.
I am asking this question, Please reply
They are not ready to repair that model of pen drive then why they manufacturing and give warranties (2 Years ! ! !).

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
Rules of Participation

Does Apple Canada have the worst customer support ever?

Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)

Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

Worst Customer Support THINKPAD YOGA

Worst customer support ever. I have been transferred over 10 times (I think maybe 12 times now) while trying to resolve a very simple warranty issue. I am not sure if it has been resolved yet or if its working. Will check my warranty status a week later to see if changes are reflected if not, I guess I will have to endure more horrible services until it is resolve.
Story goes like this
I purchased this machine in the Microsoft Store in Toronto, I find that it is missing like 60-100 days from the warranty. I cannot register the warranty for my device online. I chat with the chat suport on lenovo website which redirected me to call the number on there. Get transfereed 6 times or something, than got told to email my proof of purchase receipt to a email with subject title involving my case. Did that few days later or a week I get a call today...
I get a call this morning got a case number, gets transfer to Atlanta Georgia support told the guy I am frustrated very the terrible customer support gets told to F OFF basically and says they're in the US they can't do anything to get Canadian information and hanged up on me (I think his name was Kenneth? Not sure, I would love to talk with Atlanta supervisor/manager of that support place to report him).
I call 18004267378 I luckily get the same guy which redirects me to the Atlanta support again. I received Frank who was pretty helpful gets transfer to Canada support again, Canada side couldn't help escalates me to a girl name Stephanie during the call midway the phone just hangs up/disconnect/she hangs up/I don't know... Call support again, received Canadian support, he looked at my case number and was helpful spoke with supervisor and gave me another case number.to follow up on(?).
TLDR: Long story short, I purchased this machine from Canada but it was appearantly registered/opened in America by whom I presume to be Microsoft Store to do their "SIGNATURE" install of Windows 8.1 which activated the warranty. I get bull stories from Lenovo Thinkpad support team from Canada and USA side accusing each other they can't fix it because I purchase the machine from America from the Canada side and the American side says they can't fix it because I purchase this machine from Canada side... Constant transfers of calls and escalations brings no hope. Maybe I got lucky and the Canadian support guy said he escalated this to his supervisor. I am not sure what happens, will check my warranty status a week later if it doesn't reflect I'll call again.
Any mods or someone at the company here can ask for my case number and PM regarding this issue.
This is very tragic event, probably will never ever buy anything from Lenovo anymore. If this was from Apple I probably would've gotten this issue resolved. For those who plan on buying this device from the Microsoft Store, beware they probably open the machine to install their SIGNATURE Windows 8.1 in the US and it triggers the warranty and you're stuck in limbo trying to get justice from Lenovo.
Thank you for listening to my rant/frustration.
Sincerely,
James416

Welcome to the Lenovo Community James !
Sorry to hear of the run around you got.
In regards to the warranty date, what happened is when Lenovo sells a shipment of computers to a retailer like Microsoft, Best Buy, Tiger Direct, etc, the warranty date starts on the date of the sale. In order to compensate for the product sitting in the retailer's warehouse or on the shelf, Lenovo will generally add an additional month to the warranty period so a 12 month warranty is now 13. In your situation the product sat longer than expected so in these cases Lenovo Support will adjust the warranty period from the date of your purchase once they receive a copy of your receipt. Hopefully the supervisor will be able to straighten out the matter for you.
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
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Caseid 4670247907 worst customer support ever seen

caseid 4670247907
today was 15 day of my camplain log
i have been provided with replacenet of defective part 2 times but both them self required replacement.
this is the worst service support i have seen

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

WORST CUSTOMER SUPPORT EVER EXPERIENCED........... WAY BELOW IN PROFESSIONAL ASPECT.

I am a new member of BB community and faced the worst experience today just for taking a internet setting for 9360 by calling a the customer support centre. Either it does not connect or put on hold for eternity. Surprised to have this experience. Is this going in a professional manner or not.............
Can anybody help me out in this..............

Just having the same issue there, which is real not fun, I have not tried to contact them, but looking at your experience I am not sure if I should.
My key comes from the back of a laptop o so I guess that would be a W7
OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
Also could it be because we are attempting to get the ISO after the product became EOL ?
http://windows.microsoft.com/en-us/windows/lifecycle
Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
Will keep you posted

Defective t440s and the worst customer support I've ever received

2 months ago I purchased a t440s that arrived defective. Notably, the screen was the upgraded FHD IPS panel. My unit came with the LG model, which is notorious for being defective. The screen had bad viewing angles (its main selling point...), about 1.5 inches of light bleed along the bottom, and significant yellow tinting outside of a medium-sized circle in the middle of the screen. Additionally, the trackpad was too far left in its housing and would ocassionally *get stuck beneath the case* and ALWAYS scrape against it.
After waiting 3 weeks for my laptop to arrive, I requested a repair after owning it for 2 days and sent in my laptop-- at the end of September. I didn't receive any updates on the status of my repair until several days ago. I was unable to answer the call and the voicemail Lenovo left only said that my repair was pending. After attempting to contact support myself and being placed on hold for absurd lengths of time, I gave up.
Earlier today I received another call. The rep told me that my laptop wouldn't be able to BEGIN being repaired until November 24th, at the very least. This is due to a backorder on replacement screens. I'm assuming that's because they're having to replace more than just a few.
The rep offered to have my laptop swapped with a new unit, yet I'll have to speak with another person who won't be calling me until "sometime next week" to actually have this done.
The girl I spoke with to initially request my repair was very kind and knowledgeable. Everything following that has been unacceptable at best.
I purchased from Lenovo after being told by numerous peers that their quality was legendary across the board. I don't think I'll ever purchase another Lenovo product in my life and I will definitely try to dissuade anyone from making the same mistake I did.
You suck, Lenovo. You really **bleep**ed me here.

I gotta say that when I was dealing with customers services I thought they were fantastic, and this was back in June. Now my player has sadly broken again...ugh...twice in a year...which is making me consider just buying something else, I know all mp3 players are reportedly like this, but its just not right... ...and I'm pretty sure Creative just have a big warehouse of faulty Zen's which they put all the faulty ones in when they get returned, and then they just pick up another one and send it out to you. I also find it ridiculous that there is no telephone support for everyone...which would solve alot of problems... I sent Customer Support an e-mail, so when should I hear back? My Zen doesn't charge properly, and for the past couple of days any time i turn it on it just freezes...Message Edited by Kid-Eternity on 2-0-200608:23 AM
Message Edited by Kid-Eternity on 2-0-200608:26 AM

Absolute WORST customer support - lied to and ignored

I have never received worse customer support from a company.
About a month ago I downloaded the trial for Adobe Media Server 5 as we had been running FCS 1.5 for a long time and decided it was time to update.
The trial worked well for my custom application, and I was contacted by an Adobe Sales Rep during the trial period.
I chatted with her on the phone and she assured me that the ONLY difference between AMS 5 Standard and AMS 5 Professional (besided an additional $1000 price tag) was that AMS 5 Professional had IP multicasting, which is functionality we did not need (this was misinformation #1). She assured me there would be educational pricing (as I work at a University).
I received a link to the regular store, and when I inquired about it I was told there was no education pricing for AMS 5 (misinformation #2).
So based on the advice of the representative, we purchased the standard edition - purchasing here takes multiple signatures and a few weeks of time. When we finally got AMS 5 standard, I installed it and.. lo and behold my application did not work - but it worked when I removed the serial # from the server. After a ridiculous amount of digging and reading the logs, I found that AMS standard does not support custom applications. I had been misinformed by the sales representative.
I then contacted support - that took about 1.5 hours for them to get back to me, and then when I picked up the phone (using the callback service) it took another 10 minutes for someone to pick up! I had to give my information 3 separate times to 3 separate staff before I was transferred to the proper department. I spoke to someone on the AMS sales team and told them I had been misinformed by a representative about my purchase, and now I will not be able to make my deadline so I was hoping there was some way this could be fixed. They asked for the name of the representative and mentioned they would speak to them and and get back to me.
The original sales representative got back to me and I spoke with her and she insisted that I was incorrect and that she specifically mentioned custom apps. I said that was not the case and if possible, could we review the phone call recording for accuracy? She said that would take some time. I said considering this was Adobe's mistake, would it be possible to upgrade my version? She said they do not do that anymore and that the best they could do was a refund. I explained that my deadline was looming and that I would not be able to purchase a new verison in time. She said there was nothing she could do, so I asked to speak to the manager. The manager e-mailed my asking for my phone number, and then never called me. So 2 hours later I sent the following e-mail:
Hi [Manager],
I am still anticipating your call today before 4:00 pm PST. I had asked that my original phone conversation recording be reviewed for accuracy. The resolution of this issue is time sensitive so please call as soon as possible.
Cheers,
[Me]
and I received this in response.
Hi [Me],
My calendar is tied up today. I will call you first thing tomorrow morning.
Also wanted to let you know that we do not record calls.
Thanks,
[Manager]
Okay, a call centre that doesn't record calls - really? That's 3 pieces of conflicting information now. Then (admittedly) I got a bit angry:
I keep getting different information from each person and it has wasted a significant amount of my time. On the phone I was told we could review the recording of the call, now I am told that you don't record the calls. I was told there was educational pricing, then I find there is not educational pricing. I was told that the only difference between the versions was IP multicasting which led me to purchase the standard version, then I had to find out on my own that that was not the case. I would like Adobe to take responsibility for their mistakes and misinformation. I would like an upgrade to the professional version. If you are not authorized to do that, please put me in contact with someone who can.
And guess what? Nothing. So I sent another e-mail.
Hi [Manager],
Is there any reason why I have not gotten a phone call or e-mail response?
Thanks,
[Me]
I got this back:
I just called and left you a VM.
Will try to connect with you later today.
Thanks,
[Manager]
And I haven't heard from them since. The deadline was today, now I have no server, no running application, and am totally hooped. We have PO in for the pro version, but that won't be processed for probably another week. I have mailed the manager back and the sales rep letting them know I'll be following up on the issue, but I doubt I will get any repsonse from them either and I have no clue where to even direct my inquiry...
So, thanks Adobe, for providing the wrong purchasing advice, blaming it on me, giving me the runaround and ignoring me. I guess companies no longer really care about their customers, just the bottom line.

Well, it's now end-of-day on the 10th.
After sending e-mails to the 2 parties above telling them I would be following up, I got a follow up late last Friday with someone who claimed to be getting a temporary serial key, only then to tell me afterwards that it was not possible.
Monday, my support ticket was closed with no explanation. I reopened it.
I have had someone PM me on the forums yesterday, telling me a senior agent would contact me. They haven't.
So, the nightmare continues I suppose. I'll keep updating this until it gets resolved.

Worst customer support, Worst Tech support, Nobody knows anything..​.Stuck with contract!

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Worst customer support, Worst Tech support, Nobody knows anything...Stuck with contract!