Worst Ever Experience with Blackberry

Question

I am a Gr8 fan of blackberry , Specially The BB10 OS.
Few years back i was using Blackberry curve the basic model & used it for around a year and a half.
I faced lots of issue regarding battery & its backup , Device Heating . Last year i switched to Blackberry Z10 coz of BB10 OS & its features & functionalities. After Using the phone around 6 months ,The usual Blackberry's Bookmarked problem with all of its devices started occuring which are as follows :-
1. The Device Switches off itself automatically either in pocket or on the table you never know is it on or off. ( I have to use a paper to fit beneath the battery to tighten it up and get rid of the problem)
2. The Devices heats so high that " i can bake a bread over it."
3. Battery started draining so quickly while using 3G or using wifi or playing game or watching a video ( thats what a multimedia smart phone is built for) that it need charging thrice a day.
4. Battery Never get charged too 100% , always stuck at 88% or 83%.
5. While using hotspot, I faced huge problem of frequent network disconnections every time i start using hotspot.
6. Recently the battery died. Couple of days before the battery died ,Phone became barbeque, Battery started leaking a bit from its terminals and its been only an year i have purchased the phone.
I brought to notice all the above issues to the only blackberry authorised service center in bhopal, They asked me to buy a new battery for all the battery related problems and the only resolution they have related to phone is to update the software which according to them will rectify all the problems , Which they have tried and did not succeed.
Blackberry has never been able to solve these issues in any of its devices . i have few friend who have been using blackberry 10 devices and facing the same problem. I paid a gud amount for a quality phone with high expectations but again blackberry has took me to a extreme level of frustration.Being such a big brand and providing such a poor quality of phones. This is my last blackberry device and ofcourse will not recommend it to anyone.
I have been Using Iphone also since last two years and is extremely happy with the level of performance and quality of the phone. In these two year i have never faced a single problem while using it at extreme. Apple has maintained its brand value amongst its customer very efficiently. You get what you paid for .

Answer 1

Actually, everything you described could have been OS-caused. There are plenty of reports here, for example, of folks having batteries that get over-hot on some OS levels, but not so much on other OS levels. The OS most definitely plays a part in how the device functions overall. The OS certainly cannot overcome hardware issues, of course...but must be ruled out as causal before a deduction of a hardware issue can be made.
But now I am confused. You now say that you are on 10.3.1.2852 and everything is perfect. So, does that mean you were on a different OS for what you reported in your original post above?
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code