Worst service I've ever dealt with

I ordered a msi gs70 stealth pro on July 1st eta was July 10th. I happen to receive a text saying my order was canceled on the 6th so I called customer service. I spoke to a lady who kept attempting to convince me that I canceled my order. Refusing to accept that I called in later to speak to a manager or someone who could give me more information, when I spoke to a manager she told me my item was out of stock even though I had purchased before it was announced out of stock. She proceeded to offer another laptop instead with much lower specs then the msi gs70 I originally ordered, once I denied she gave me another option of 125 dollars off any retail priced laptop. Keep in mind the laptop I ordered was originally $1599 and I purchased it for $1249. This has never happened to me in any online purchase I've ever made. So I attempted to call in multiple other times where I was told a manager would call me back but of course no one called me back. And here I am, rather upset that an item I successfully purchased was just a waste of time on top of having to wait to receive my money back, blah blah blah.

Hello Dtruong94,
Thank you for visiting the forum. Finding the right laptop that fits your needs at the right price is not easy, so of course when you do finally find it, you must jump on it before it's gone. I can imagine your disappointment when you discovered that your laptop order had been cancelled, and I'm very sorry if the alternative options that have been offered when you called our customer support do not have the specifications you are looking for. I'm also very sorry if no one has called you back. That definitely sounds like a poor customer service experience.
Using the e-mail you registered on the forum, I was able to view the order, and it looks like you might have cancelled the order by accident according to our records. As you are aware, that laptop is out of stock at the moment, but we do have one that might be comparable: http://bit.ly/1NZFur3 Please let me know if this model is something you would be interested in. I also assure you I will be documenting your comments for further training opportunities.
Thank you again for visiting the forum, and please let me know if you have any other questions or concerns.

Similar Messages

BT is the worst company I have ever dealt with - c...

I need all my composure whilst writing this post to avoid using bad language because frankly I wish to mutilate the idiot(s) responsible for the utterly woeful customer experience I continue to have with BT and it's wretched call centre. Searching the web I see there is a multitude of human beings who continue to be driven mad by this company. If you are one of them reading this then it may be a small consolation for you to know that I work in mainstream media in the UK and propose to do as much as I can to bring the rank incompetencies of BT out into the open and to a wider public but also to name those individuals responsible other than Mr Warren Buckley.
My story is a simple one. On 8th June there was a very strong electrical storm where I live. The power flickered on and off many times. After this caller display stopped working. You probably don't need me to tell you what happened next other than two months later I am still stuck in the Groundhog Day that is the BT caller centre. So far I have had 18 texts in two months saying the problem has been fixed. It hasn't. I have had two engineers visit, both of whom were sent to my house for the wrong reasons and had no experience in caller display issues. I have also had numerous promises made by BT call centre operatives saying they will call me back but they haven't. When I asked to complain to a supervisor she said she would ring me back within 24 hours as she accepted the situation was not acceptable but even she hasn't called back!. When I made formal complaint a Mr Colin Francies emailed to say he would ring but he didn't either.
If you are of a technical bent I have been through the old *#234# routine a million times. Similarly BT has cancelled caller display and then reinstated it 24/48 hours later but still caller display does not work (it has done this 5 different times now).
I bought a new digital phone (this means I now have 3 different types of phone in the house and all don't have caller display). The BT engineer placed this new BT phone into the master test socket and still caller display did not work. He said it is a software issue somewhere in a BT computer but that's as fas as he could help. He also replaced the test socket for me just in case it was that and tested those ADSL things that you plug your phone and router into.
Every time I call the BT call centre I have to start from scratch because I can never speak to the previous person who dealt with my call. Each time the person simply says they will cancel caller display and get it re-instated but I tell them this doesn't work. They then say that they will call me back in a few days to see if it has worked and if not they will book an engineer. Only THEY DON'T phone back!!! I write their names down but when I ring because nobody has rung me back no one knows who these people are and I have to start from square one again.
Sorry this is rambling but I really need some help here either from someone who can help me technically or someone who can suggest what I need to do next to get an answer from BT. I have no problem with turning up to BT's headquarters and staging some kiind of sit in and thereby getting some media attention but I'd rather get the thing sorted to be honest before resorting to those tactics.
Posting this message on this forum is my last hope. Thank you in advance if you are able to offer up any help that results in my blood pressure diminishing and me ceasing to have dreams of sharpening knives in front of BT executives!!! Your instinct is always to have a go at the poor Indian person answering the call but frankly they are doubtless paid very little, work long hours, and are clearly limited to using certain phrases. It is disgusting that BT uses these people as frontline troops to soak up the anger of the British public without giving them the training or wherewithal to solve the technical problems that undoubtedly occur given the size of BT.
Well....I'm about to press 'post' now and I just hope against hope that someone helpful will be able to reply to me...

Rang BT's Head Office to find out the proceedure for complaints because, regardless of how difficult my problem is technically to resolve, I believe it is inherent in the culture of BT's call centre in India to at best over promise to phone you back and at worst deliberately mislead you by saying they will phone you back by a set date but they never will. This is an invidious approach to customer service and I propose to pursue it with vigour.
BT's Head Office gave me another number to call - 0800 800 150. I was told this was the number to speak to a human being to put a complaint in about promised calls not materialising. After pressing the various options I got through quickly to a lady based in Milton Kenyes who was very helpful. She told me that when you phone this number it is pot luck as to whether your call gets put through to Milton Keynes, India, Scotland or Warrington (her words) so with that knowledge you might want to put the phone down if you ring it and get through to India and have another go by redialling.
Anyway, to cut a long story short, I have lodged my complaint with her, she was most helpful, and I have a direct number to phone with a PIN number to enter that gets me not to her direct but at least to her team who will now deal with my complaint.
I see on the text they sent me that this is a Priority Care Team. Well, a promising start. They say they'll have news for me by the end of next week.
Thought I'd pass the info above on re different telephone numbers because up until this point I had only been dialling India and using the online email complaints proceedure via the BT website. The Milton Keynes office accessible via that number above seemed far more on it on first impressions. In fact she was surprised that it had taken me ten weeks to finally put a complaint in when most people complain after 6/7 attempts at phoning the call centre (I've rung over 20 times).
Also - for anyone with caller display issues - I was told that the electric storms in June saw a rise in caller display issues around the country and BT are still addressing them. That's the first time in ten weeks that someobody has told me that and although it's a pain I wish they had said that to begin with because you end up banging your head against a brick wall and going mad thinking nobody will ever listen to you!

The worst company I have ever dealt with.

I am 12 months into an 18 month contract paying for BTs top fibre / phone / TV package. I am averaging around 5 hours a month on the phone to them going round in circles with constant faults. The most unreliable / slow broadband I've ever had. When it does work I only average 5mb and end up using my phones 3G as a hotspot for my computer instead as it's faster and more reliable. I am trying to get out of my contract early but now BT are failing to make scheduled calls to me and failing to provide me with a deadlock letter. I am now having to go legal. I advise you all to leave BT as soon as you can. Disgusting customer service / appalling products.

Its a pity you did not visit this forum earlier, as am sure that things would have been sorted out long ago.
I still think its worth passing your details on to DavidM, as he is really good at sorting things out, and you have nothing to lose, as the team take personal ownership of your problem, giving you one point of contact.
It would only take a moment to submit the form, and at least DavidM can take a look and see where things have gone wrong, and put things right. There have been very good outcomes for customers following this route.
This image shows you where thi link is, and what the form looks like.
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT are thr worst company I have ever dealt with.

Had a new telephone line and Infinity 2 installed on the 21st of May. I have had nothing but problems with the broadband speed and stability. When my new BT phone the BT6500 arrived the problems increased to the phone line and the phone itself.
Five engineers over a three week period.. many ten's of line checks run .. everytime I was told there where no faults on my line. When the fifth engineer came out he not only found one fault but two on my line, he was here over 3 hours nearly 4 in total and had to go fetch another engineer to help him with the fault. Once the line fault got fixed then the broadband speed went down to ADSL 2 speeds.
After over 1 hour in que's last night and being passed from pillow to post with no sign of my issue even being resolved I have no had it.
The Indian call centre agents actually seem to care more than the UK call centre staff who think that by just talking to you they are doing you a service above and beyond their role. Sadly the tech support from India is shocking with a tech 2 Indian tech telling me to restart my HH4 and Modem and then saying he needed to send out another (the 6th) engineer.
The phone speaker doesnt work properly so if you put it on hands free you get a burst of sound then it goes quite for 2 seconds then another burst of sound then quite again. BT gave me a new number that has daily calls from debt collectors looking for two different people. A BT advisor told me to tell them I was signed up to the TPS and this would stop them. I did and it didnt so they also tell you lies.
I have allowed BT every single chance to resolve this issue which they have not. I spoke to someone from the cancellation team last night who asked me to give BT one last chance.. He told me he would get in touch with the tech department and would get my issue resolved. After 45 mins in a que he came back and told me that the first tech agent he spoke to had given him a second number to call to get through to the tech 2 team. He said he was sorry but I would need to hold the line again, ten minutes later he came back and said he was putting me through to a tech 2 agent. The line went quite for a few seconds then I could hear people talking in the background. I said hello and then the phone started to ring and when it answered an automated voice told me to input my number, I did this then it said I was in a que for an advisor. All together I was in a que for over an hour.
I have now stopped my direct debit and will call the cancellation today when it opens. I am going to record the conversation when I tell them to cancel. The customer service I have had from BT since the 21st of May until last night has been terrible, they try their hardest to fobb you off instead of using that energy to help you they just want to pass you about.
THANKS TO BT FORUMS .. The best advice and friendly help I have had is from these forums themselfs. Run mostly by other memebers of the public and not BT. Thank you all for the advice you gave me in trying to resolve my issues.

Hi
If you have had a line fault it could take upto 10 (although normally only 3) days for your broadband speed to get back to normal so really you only need to be patient and try to avoid switching the router off and on.
I assume that if you are going to move your phone service that you will be moving to a cable company as I am sure that you know that if just by moving from BT (Retail) and go to sky, plusnet, postoffice, talk talk, to name a few. They all still use the openreach cabling network and the chances are you will still get allocated your same pair of wires from the telephone exchange.
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Re: BT is the worst company I have ever dealt with...

Guys if you listen to my story you would feel your problems do not exist.
I got an offer from sky to come back to sky and I took it at the start of this month.
I had a BT line and wanted to use it for calls on ongoing basis . I wanted to keep my BT service . I also liked the smart talk app.
I had virgin TV and Fibre broadband and the phone that come with it which I never used.
Now Sky promised me I can keep my virgin number and gave an installation date of 20 sep.
11 sep recieved a call from Virgin checking if I m switching to another supplier. I said yes. I was out of contract for virgin and had
given 30 days notice also. They said my account would close at end of month.
I recieved a call from BT checking if I am switching my phone to another provider. I said no. They said no worries you will stay with BT.
Come 19 th my BT line stopped.! When I dialled 150 ( yes that worked) it went to sky. I asked the advisor have they taken over my BT line. They said no and my sky talk service can only be active next day and that too they are taking over my virgin number.
I recieved a mail from BT at 9.15 PM on 19 sep saying if I did not contact them by mid afternoon of 19 sep my service will stop and would move to another company ! I called BT and I had already lost my BT number. They apologised but promised they can rectify this next day as another dept that can do it closed.
Next day I called BT and said I want my number back and BT service back, they said all done and will be back by evening.
The same day a open reach engineer came and checked the line and said sky made wrong order. They should have provided a new line and ported virgin number on it. Instead they had taken BT line and ordered renumber to put virgin number on top.
So open reach engineer did not install BB since the order was on a different number! I called sky while open reach engineer was on and they agreed the engineer has to go back and they would sort it out. My case was assigned to erroneous take over team and a special agent was assigned. The lady called me next day promised everything would be set right all I had to do was call BT and ask them to do a Working line take over and sky would cooperate and work with BT to get my BT number back. Then sky would do a new line provide and give me broadband . Till the nothing can be done ! I called BT again and said I want my number back and sky has said they will cooperate. BT guy took 12 month line rental saver payment and said all done and service will be back in 3 days!
I called sky to inform, they said BT may not be able to do it so quick call them and check.
I called BT again and they said order had failed and it has to be transfer in order. They placed another order.
Next day I called BT and checked how is the progress they said they hd refunded my money and a specialist team is now on the case and nothing can be done !
Frustrated I called sky about 10 times in last 4 days to get BB installed now on the line they have taken over from BT.
I gave up trying to get BT service back. Now 3 orders of sky BB. Have failed and latest today they gave me a engineer appointment of 7 October. When I checked order progress online it showed it is delayed and was in red !
Called the specialist team at sky, no one wanted to take my call and the front desk operator said they will let me know when there is some update. The case manger assigned to me is due back in office only on Friday !
My virgin broadband service is to stop month end and sky may not get their act together at least till 10 Oct by looks of it!
So much for customer service,ofcom regulations and two big companies investing millions on their IT.
BT were the most callous ones. Could not be bothered to talk or understand the problem,. Sky folks are at least promising to sort out ! Fingers crossed.

Latest updates-
BT tried few times to place order for getting phone service back.all failed.
I even got a new welcome letter, new account number etc only to find they all failed.
They refunded money twice and finally told me a specialist team will come back in 10 days.
I had no option to accept my fate and get my broad band installed on this erroneously taken over line by sky which BT allowed against my instructions confirmed on a call with BT on 11th sep.
I wrote to BT asking for compensation. Here is the update email to BT I wrote again today.
Customer By Email (Ravi Bikkannavar) 07/10/2013 12:40 PM
Some one called me today at about 11.35 am and started the argument that I need to talk to open reach and sky because they made a mistake in taking over my BT line.
I never wanted my BT line and account to go! I had confirmed this on phone with BT on 11 sep again when I was promised that my account would not go anywhere .
This agent who called me today kept telling me that on 19 sep Sky requested again to take over the BT line and this was a second request . And BT agreed to it on same day ! Why did you do that?
She would not accept this as BT mistake .
I have lost my BT service and BT number because of mistake by BT
After 19 sep I had contacted BT so many times and couple of orders were placed to reinstate my account and amount of advance line rental charged on my account and refunded because the orders failed . Finally they told me a specialist team would look into this and come back to me. I was left by BT without a service .
Now I asking for compensation for removing my account without my consent , making me loose my phone number and failing to reinstate my account in timely manner .
Your agent today simply disconnected the call.

The worst service I have ever had with apple.

Ok, about a week ago my ipod mini started to show very obvious signs of hard drive failure. I now know this is very common with ipod minis. I took this ipod to the apple store in victoria gardens, and got an appoitment at the genius bar. I have never seen in my life such poor management. They tried to find every reason in the world to not replace my ipod with a new ipod. Not REFURBISHED new. I do not settle for refurbished parts. Now it states in they're warranty that I have three choices. 1 replace the ipod with a new one. 2 refund money. Or 3 get a refurbished ipod sent to my home. I of course wanted my money back because i don't want this problem to happen again. Refurbished parts are crap! My ipod is still under warranty and I demanded the money. Apple said we choose what option you get but no where does it say on they're warranty they choose. I argued with the store for almost 2 hours but they would not budge. I want to know if They should have given me my money back or is this a common issue with apple? All I know is that Next weekend I'm probly going to be potitioning outside apples door. And if this problem is not resolved I will never deal with apple again. I have also reported them to the better business bureau for inspection.
DELL Windows XP
DELL Windows XP

"Apple said we choose what option you get but no where does it say on they're warranty they choose".
No? This is from the warranty. I've highlighted in bold the 3 words you seem to have missed.
"If a defect arises and a valid claim is received by Apple within the Warranty Period, at its option, Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product."

Skype is the worst company I have ever dealt with

I purchased a subscription to Skype to call 1 specific number in Japan, my in-laws number where my wife and son live while we are separated for a year because of my job, however when I looked at my credit card I was double charged. I contacted my credit card company who reversed the second charge. Skype took that to mean that the one number I called in is fraudulent. In fact this is what they said
“Much as wish to assist but we cannot unblock the since due to an increased number of fraudulent calls to that number”
I asked for a refund but because the annual plan had used 128 minutes since the annual plan started on 8/25 I cannot get a refund either. xxxxxxxxxxxx

I understand. I had credit in my account (in the past) but I received an e-mail telling me if I did not use it at the 1 year mark I would lose it so I made a quick call so as not to lose the money. As far as your questions is concerned I am unsure. I wish I could help you.

This is the worst program i have ever dealt with.... the latest version of flash is on my system?

i WOULD HAVE GLADY PURCHASED ALL OF THE ADOBE PRODUCTS HOWEVER I CAN NOT GET THE STUPID FLASH PLAYER TO RUN. IT IS ALREADY LOADED INTO MY SYSTEM, HAD BEEN SINCE THE LATEST DOWNLOAD CAME OUT. WHY IS THIS SOOOOOOOOOOOOOOOOO DIFFICULT

Hi,
Please provide more details about the issue
http://forums.adobe.com/thread/1195540

Has anyone ever dealt with this error code...during buring to DVD 2130932483??? I need help

Has anyone ever dealt with this error code...during buring to DVD 2130932483??? I need help

Encore burns to DVD, not Premiere Pro... moving to Encore forum
These questions below may be for a different product... but the KIND of information you need to supply is the same, for the products you use
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

THE WORST EXPERIENCE I've ever had with a phone co...

So, where do I start. I will give you a summary to start with...
Bought an L920 from EE in late December and took it in to repair mid January. Got it back today with original problems still present plus a whole load of scratches and dents in the body and screen. Poor customer service from EE throughout the whole process.
Now for a more in depth explanation.
Bought an £330 L920 on PAYG on 24th Dec from an EE store in Cardiff. Actually I bought two, one for me and one for my brother (which is pretty much problem free). I was happy with the phone for the first week until I noticed a few problems while comparing it to my brother's.
The first problem was the bezel not sitting flush with the screen on the left hand side. There is a gap spanning approx 1mm and a noticeable bulge halfway down the screen, where the gap is the widest. I did notice this a couple days in but thought nothing of it as it wasn't emphasised by the collection of dust and was so excited about having the phone that I didn't want to have to deal with taking it back in. Over the course of just over 2 weeks before taking in for repair, the build up of dust was very annoying and unsightly.
Another problem with the screen is that the whole display doesnt sit flush with the body and the raised lip can be seen by eye and felt. It is easily noticeable. Not only does it not sit flush, when pressing down on the screen you can see the whole screen sink into the body. This problem was not noticed until the days leading up to me taking it in for repair.
There is light leaking into the screen from the search button. This is easily seen with a black screen.
There was creaking on the bottom left and top left of the body, which got very irritating and non-associative of a supposed premium handset. If it was a cheap handset I would feel more comfortable with this problem and just put up with it.
Into the second week I noticed that there was the dust under the front facing camera. I did blow into the ear piece a few times and it did seem to move the dust, but reappeared almost instantly. This was the last straw, I couldn't ignore the problems anymore as they were constantly playing on my mind everytime I picked up the phone.
Hardware problems aside I had a few freezes and crashes here and there where I had to reset the phone.
Took it to the EE store in Leicester as this is one of the closest stores to Market Harborough. The fare was £10 by train and had to do this twice. I know this may seem petty but it was £20 that I didn't need to spend if I wasn't given a faulty phone. Took it in for repair on the Sat 13th Jan and was told that the turnaround for repairs is usually a week (2 weeks at most) and that it was likely I could pick it up the following weekend. I was surprised by this and took it with a pinch of salt.
I described most of the problems, the only problem I omitted was the freezing and crashing as its the OS which is I assume a Windows problem.
At the time of speaking with the EE rep I was told that Nokia would be dealing with this repair from thereonin and I could visit their site to track the repair. This was inaccurate as it was sent to EE's repair centre. I discovered this after posting a problem on this forum in regards to going 9 days without any update. He made it explicitly clear that if I wanted any updates I was to go through the Nokia site not EE as he wouldn't be able to tell me anything that the Nokia tracking service couldn't. Anyway after finding out it was with EE's repair centre I proceeded to try contacting them. Near impossible to get through. Phoning numerous times every hour their lines were constantly busy and they do not give you the option of waiting in a queue (I think if it is above a certain volume). From about 20th Feb (after discovering it was with EE not Nokia) to today Tues 5th Feb I was only able to get through twice. I must have called them in excess of 100 times.
The two occasions I did get through I was greeted with incompetence. Unhelpful in all respects. The second time I got through the lady over the phone basically lied to me. She told me that the problems I had listed in the report were fixed and that it would be dispatched by the end of the day. This was Thurs 31st Jan and I received it today Tues 5th Feb. 6 days to post within the UK? I'd already waited over 3 weeks so what the hell what's another couple days on top. I was reassured that the handset would not leave the repair centre without the repairs being addressed and if it didn't pass their strict quality control standards. Load of b*******!
Went to EE Leicester after work this evening and things just didn't go to plan. At the first instance I had problems with the manner in which I was dealt with but we soon made amends and this leads me to THE MAIN PROBLEM.
After waiting over 3 weeks to get my phone back from repair I was shocked and utterly disappointed as soon as I laid my eyes on it. Same bulge and gap in the body, same sinking screen, same light leakage, different dust in the FFC and with added extras i.e. scratches and dents around bezel and edge of body. And of all the things for them to repair they stopped the creaking!
Was offered unacceptable solutions, the only acceptable solution in my eyes is to get a brand new handset from back store. I bought the phone especially for its camera performance (which I'm lukewarm about anyway and I swear is producing softer shots post repair) with the intent of bringing it on holiday to take some beautiful shots.
The first solution was to leave the phone there and have it sent back to the repair centre. No way was I giving my phone back to them. It would probably come back with a cracked screen.
Second was to take it up with Nokia. So Nokia what can you do for me? Will I get a new phone by 23rd Feb so I can take it on holiday with me where I will be proposing to my girlfriend???
Sorry the stupidly long post but I need something done. Now
Also forget to mention that the metal Nokia camera plate on the back is not flush with the body. I don't know if this is bad design but the raised lip is annoying when holding it in hand.

The offer from EE was presumably to fix the phone , which they are entitled to do, you turned it down.
You can either go back to them and take up their offer to repair or you can try the Nokia warranty which will involve you contacting Nokia direct either by taking it to an authorised/approved Nokia care centre or submitting an online claim under the warranty to Nokia and following whatever instructions they issue for sending the phone to them.
You have not so far contacted Nokia as you have dealt only with EE.
I'm surprised the EE assistant told you the phone was being sent to Nokia rather than their inhouse technicians although I think that was simply a mistake on the assistant's part.
How did you get a PAYG phone from EE? I thought EE were offering contracts only.
So far as time scales EE don't post phones backwards and forwards on an individual basis. The shops use courier services and the frequency of deliveries and collections will depend on the number of shops in a town and the level of goods going back and forth.

HT1212 I am trying to restore my ipad (disabled and connect to itunes), but when going through the steps, it's asking me for my passcode. I can't put that in because it's disbled. This is the WORST product and product instructions I have ever dealt with

My ipad is disabled and it tells me to connect to itunes. However, once I've connected to iTUNES, it ask me for my passcode and of course, I can't put that in because my ipad is disabled. I am ready to throw this iPad out the window. Wll never buy another one.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...
Note: Data will be lost

Most dishonest company I've ever dealt with

Verizon is by far the most blatantly dishonest company I've ever had the misfortune of dealing with. Earlier this month I inquired about upgrading plans and the Verizon rep said that I was eligible for The Edge plan and proceeded to tell me that the phones were free and that all I would have to pay for was the accessories. I repeatedly asked him "for free" and each time he responded "Yes, all you have to pay for is the accessories." This went on for 20 minutes me asking him "For free? Are you sure?" and each time he responded yes. I asked him if this deal would be valid tomorrow and he said yes. So the next day when I contacted Verizon the next rep said "No, not free, you have to pay for the phones over 20 months." I've never been more blatantly lied to in my life by a company and then not honor the deal. Now I am moving to an area where Verizon does not offer coverage and they won't let me out of my contracts (four phones) that only have about 6 months left on it. When they send their prospectus to investors their mission statement should read "Our company purpose is to screw the customer at any chance to make a buck"....unbelievable. I can't wait until my contracts are all up so I can run away from this nightmare and warn as many people as I can in the process.

Hi tmcthree
I am really sorry that you have had so much trouble with us recently. I'll be happy to assist in any way I can.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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BT and the absolute worst service I have ever rece...

I apologise in advance because this is going to be a long and angry post as I am absolutely fuming with BT at the moment and really regretting bothering with them. I'll start at the beginning.
I have had BT line rental for years and years and never really had any problems. However in March, I was moving house and I checked the new place and it did not have a BT connection, so I was going to have to pay £130 to have the line connected again. This was just not a viable option financially, so I called to cancel with BT and decided I would just go elsewhere.
However, when I called the advisor (who checked and said yes I would need an engineer to come out and connect my line) offered a deal. If I stayed with BT and took out their home broadband, not only would they scrap the fee and connect me for free, I'd also get 6 months free broadband. This sounded like a good deal so I decided to go for it. This was 26th of March. After signing me up for the deal, they advised an engineer would not be able to come out until the 18th of April (yesterday), I wasn't particularly thrilled, over three weeks to have this sorted seemed excessive, but I had agreed to the deal, so what could I do. I was patient and waited for the 18th to arrive.
On Monday the 15th, I recieved an email to say my engineer was booked and coming between 8-1 on the 18th and to make sure I was ready. I booked a holiday day off from work for the 18th. The 18th came and at 3am in the morning, I received an email from BT saying my phone line was ready to go and my broadband would follow soon. At 6am, I got the email saying my broadband was ready. I figured this just meant that once the engineer came to do the connection, then it would be ready to go. So I waited. And waited...and waited.
1pm came, the end of the time slot, I did notice that the original email said wait at least half an hour after the end of your slot before phoning. So I waited until about 13.45 before ringing. It's worth noting that before I did this, I decided to check my phone line. The old BT socket is in the living room, so I plugged my phone in - nothing. I had also received the BT HUB that day in the post, I plugged that in as well, power and wireless buttons were fine but the broadband button did not come on which showed the line was not working.
I called up and spoke to a man and explained to him that I had been waiting on an engineer but he hadn't turned up. He did a check and said everything had been completed and asked if I had recieved any correspondence about it. I explained the emails I had got but said I checked and my line was not working. He couldn't answer why, so COLD TRANSFERRED me through to someone else. A woman this time, I again explained my predicament and she again said no everything is complete, you didn't need an engineer there must be a fault and put me through to someone else, this time based in India.
As lovely, and polite as this gentlemen was, he spoke so quickly and so much that I barely understood what was going on and couldn't get a word in edgeways. He did ask if there was a second socket, I explained that there was a virgin socket in the other room but he said that wouldn't work. He asked if there could be a fault with my phone, I said no, it was obviously the line as the broadband wasn't working either. He had done a line test on my number and said it was fine so he couldn't see any problems, so he'd have to book an engineer to come out and the only available date was the 23rd of May. Nealry a month after I had originally phoned, a further 5 days of waiting and another holiday day off work I would have to waste for an engineer who may or may not turn up. I ended the call at this point. The man had been very nice and really apologetic and he'd booked the engineer to come again, what else could he do.
After a while of stewing in my own rage, I decided that I wanted more answers. Why had the first engineer not turned up? If I didn't need an engineer, why was one booked in for me and why did I have to wait 3 weeks for a connection and why on earth did nobody think to mention that the engineer wasn't needed!?!? I was emailed two days before the visit confirming it, but then magically on the day my line works all on its own?! EXCEPT IT WASN'T WORKING. I was frustrated and confused and extremely angry.
I called back and this time asked for a ring back instead of queueing as this was a waste of my money. I got a callback fairly quickly, another gentlemen from India. I tried to explain everything that had happened and he did not seem to grasp this at all. I asked why the engineer didn't turn up, he said if he had I would have been charged £130 for the visit. I explained that as part of the deal of me taking BT broadband and the whole reason for me doing so, was the fee was going to be scrapped. He then backtracked and said that the engineer didn't need to come to my house as the previous tenant had a BT line so it just needed switched over. Again, I corrected him saying they had Virgin and the BT line was disconnected. He then said yes, it was the virgin line that had been taken over. I explained that the last gentleman had told me this would not work, he assured me that it would BUT not until midnight. My line was fine and ready to go but it wouldn't work until after midnight.
I gave up on this call as well. It was NO help. I decided I would try the virgin socket but I had the same results, no dial tone and no broadband light on the hub.
Later on my partner came home and decided he would call as well, I'm sure he thought I was just getting angry and he would be able to remain calm and sort things out. My partner is better at remaining calm than me, but I knew he wouldn't get any further. Sure enough, within about 20 minutes, he was as angry as I was. The man he had got through to (Indian call centre again) was completely missing the point he was trying to make. He said the first engineer hadn't turned up because he'd been booked for thr Tuesday instead, we explained this was only made today in lieu of the first engineer not turning up and he was going to inspect for a potential fault (I should add at this point if they find no fault with the connection then WE get charged £99!!!!!!) but the man didn't understand, offered no explanation and just made up excuse after excuse. My partner asked to speak to a manager but conveniently, one was not available.
Speaking with the guys at the Indian call centres is EXTREMELY frustrating. They are all very polite and apologetic and I know it's not their fault that this is happening but they do not seem to understand what our problem is and there is obviously no communication between departments at BT.
I decided to call once more, I wanted to speak to someone in the UK department, as they were the ones who had placed my order and said I needed an engineer. This time, I wanted to complain and all I wanted to know was why the engineer had not been needed and if he hadn't been needed why was my line not working. Also, why no one bothered to mention this before I wasted a day of holidays.
So I called again, I got through to a UK call centre and explained my problem, IN FULL, to the advisor. He said he didn't know, couldn't help and would have to transfer me to orders, which may or may not be in India. I asked the man not to cold transfer me as I was sick of explaining myself, he said he couldn't do this as management would only let them stay on transfer for 20 seconds. I have worked in a call centre, I know that you get statted on holds and transfers but I also know customer satisfaction is the top priority, maybe not to BT though because sure enough, he cold tranferred me. To India.
This guy, was even more unhelpful. He said the engineer hasn't come to my property because he could have connected my line from the outside adn that everything was fine and he PROMISED me my internet and line would work by midnight. I said that I had emails saying my line was ready to go, I asked why the email didn't say it was set up and would be ready by midnight and he said 'BECAUSE IF WE EMAILED YOU TOMORROW AND SAID THE LINE WAS READY YOU WOULD ASK WHY WE DIDN'T EMAIL YOU YESTERDAY' I don't even know what that means!!!!!!!!!!!
I had had enough, I was exhausted and sick to death of explaining myself. I decided to wait until midnight which came and went with no line and no internet. I went to bed, woke up this morning, no line, no internet. Which I 100% knew would be the case.
My questions for the mods are as follows:
1. Why was I told I would need an engineer if this isn't the case?
2. Why was I not informed the engineer would not be coming?
3. How has my line been connected without an engineer?
4. Why is my line and internet still not working if everything is supposedly ready to go?
5. Why should I have to book another holiday for an engineer that may or may not turn up and may or may not find a fault for which I could be charged?
6. What is the cancellation fee if I do chose to cancel? (which I seriously want to)
6. WHY IS YOUR CUSTOMER SERVICE SUCH AN ABSOLUTE JOKE?
I have never in my life had such trouble with such a simple thing, or received such poor service from any other company. I severely regret taking on BT broadband and I wish I had just cancelled.
I do hope someone gets back to me TODAY with answers because I do not want to phone up again. If I do, I will be asking to speak to a manager but I have no hope that they will be any less incompetent than the rest of your staff.
Eva.

My questions for the mods are as follows:
1. Why was I told I would need an engineer if this isn't the case?
2. Why was I not informed the engineer would not be coming?
3. How has my line been connected without an engineer?
4. Why is my line and internet still not working if everything is supposedly ready to go?
5. Why should I have to book another holiday for an engineer that may or may not turn up and may or may not find a fault for which I could be charged?
6. What is the cancellation fee if I do chose to cancel? (which I seriously want to)
You did ask for just a mod to respond, but I will have a go. Should state no expert at all, up front.
1, 2 & 3. If they can't find an active connection to your house they assign an engineer to provide the line. As I understand it they route your number to the local exchange and the engineer then connects it to your house. The disconnect may be in the exchange or somewhere in between, so there is no need to go to the property in some cases.
Having had the same problem twice, I am interested in the exact process. I suspect that they test the line and it goes to a master socket (does the test check the location somehow as well?), and it assumed to be all okay, so they job is closed and you are notified.
4. Your line is going somewhere and they can test it, possibly even rings if you try it, but it isn't going to you.
5. Your best move is to get a fault engineer out (yeah pushing the word fault a bit), they should turn up at you, pop a signal on your house connection, track it back and connect you up. The charge is to scare off those that have some dodgy extensions etc. I have wasted a week of holidays waiting for engineers, but they have a monopoly on the infrastructure, except in your case sounds like you have a choice to go with Virgin.
6. http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
Did you keep a number from your old house?

The worst service I've ever had

I'm from Singapore. I bought a N95 on 25 Sep. which unfortunately came with a faulty charger. I went to the Nokia Care Centre for replacement. The girl there told me no stosk available but would order one for me and call me in a week. Now 2 weeks gone, I haven't got anything from Nokia. Last Thursday I called Nokia Careline, the girl asked me to go there and check myself. After I said no time, she said she would send a mail to the centre and get them to reply me. Now Monday's gone, still I got no answer.
The funny thing is nowhere I can find the phone number of the care centre. Not from Nokia website, not from the careline girl, not from the piece of paper I got from the care centre. What a joke that Nokia's slogan is "connecting people". The very basic connection is broken. I also can't find a place to send my feedback. All the call or email link will be directed here or there, just not a real one that can provide support. Now I have to arrange time to go there to check myself and if there's no stock, I need to go there again... What a good service!!!
Currently I share the charger with my wife who also uses a Nokia phone. But with my date of going abroad approaching, I need another charger to feed this short lasting N95.
Quality problem could happen to any brands and any products. But I always got prompt and satisfactory service from other vendors in Singapore. I recently bought an iPod Touch which had only mono sound through the earphone. I got immediate replacement for a brand new set and I'm very happy with the new set. Why Nokia performs so much differently?
The N95 is actually not a bad phone. But with this kind of service, I'm afraid it might be my family's last Nokia phone.

After spending some more time, I found the http://www.nokia.com.sg/asknokia page, I filled all the fields and click submit button. I was redirected to an empty page:
http://www.nokia.com.sg/lv1web/public_pageflows/EmailerToolProcessor/EmailerToolProcessorController....
I got no message to tell whether my submission is successful or not. I tried on both IE and Firefox, the same results.
Again, Nokia's connection to their customer is broken!

Comcast might possibly be the dumbest company I've ever dealt with.

After telling me for over a month that my address was serviceable and me purchasing a 130$ cable/modem (that I now can't return), I was told by Comcast that my house was unserviceable and that if I wanted to have their services I would have to pay 735$ out of pocket for them to allow cable/internet out to my address. After being a 5 year Comcast customer in which I have given them thousands of dollars, you think a multiBILLION dollar company might say "hmm, I think we can afford 735$ to keep a customer", considering I had planned to stay for years. But thanks Comcast for making my decision to leave easy for me, you guys are the best....at being the worst

Hi tmcthree
I am really sorry that you have had so much trouble with us recently. I'll be happy to assist in any way I can.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Worst service I've ever dealt with

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