Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

Similar Messages

Hp the worst brand ever! Worst support and customer service

I bought the HP envy touchsmart 15-j001tx from Relaince Digital, Mangalore on 1st october 2013.
When i reached home and opened the laptop i noticed a spot in the middle of the screen that was seen even when the laptop was switched off. It resembled some sort of liquid inside the screen. When i turned on the laptop it disappeared after a few minutes so i left it. On 2nd october when i opened the laptop in the morning i saw that the liquid spot had reappeared and it had spread and it was now covering the middle one third of the screen.. I turned on the laptop but this time it didnt disappear.
I tried calling the seller and he told me to call customer care.. I called customer care but since it was gandhi jayanti they werent available. So i called them again on 3rd october and they registered my complaint and asked me to send pics and i did immediately! And they replied saying this damage is not covered under warranty. I called up the dealer again and he said bring it over.. So i headed to mangalore again (from manipal) and when i reached there they tell me that they wont replace the piece but if i take it to hp centre in mangalore they will give me a DOA certificate and then i can get a replacement. So i took it there but they too are dancing around the topic. Now i dont have a laptop and i dont have my 80,000 rupees that i spent trying to get this.
I will fight to get either my money back or a new laptop but to anyone who is reading this... PLEASE keep in mind that HP has the worst customer service ever.. And Reliance digital will sell u faulty pieces and steal your money..
Do not trust these people ever..

Dilip1991, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum (please note as it is the weekend, it may be a couple of days before you are contacted).
KittyK - HP Support Forums Moderator
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

Verizon email support and customer service - simply horrible

After spending a frustrating and annoying morning trying to get Verizon Technical Support to help fix a problem with blocked access to Webmail, I notice on this forum that mine is not the only problem,.....except I have not seen the same issue denoted. I was attempting to get help to resolve an issue accessing WebMail where i get a screen that says:
"Sorry, You cannot access WebMail from [ip address] to due spam activity. Please contact [email protected] for assistance." yes, that is the actual message. First....How the FREAK (polite word entered here) do you contact an EMAIL ADDRESS when you can't get to email?. That's like hearing 'You have a problem with your telephone?...well just call me and we can fix the problem". Second, after dialing support numbers twice (first time afer spending 35 minutes on hold, the person answering the phone hung up on me) the person that finally picked up after another 20 minutes on hold could not offer any help. They had to enter a trouble ticket for IT to look into the problem. When I requested a ticket number for reference, I was told they can't give me that because they really had no way to immediately enter a trouble report. HELLO!?! What good is support if you don't give the persons answering the phone access or authority to put in tickets? When queried about an estimated resolution time, I was told up to two billing cycles. HELLO AGAIN?!? My Verizon email is with the KEEPMYEMAIL plan....one year paid up front. So this explanation, by itself, indicates up to two years to resolve an issue. I've been around for a few years and this is the worst I have experienced with Verizon...and I know that the company has very sophisticated trouble ticketing system....I was part of the team that built them and can assure anyone reading this message it was not designed to be difficult or inaccessible. Verizon has changed and not for the better. When a company hides behind email and circular voice response systems it's an indication that customer service is NOT their priority. Think I joking? Just look at the webpages and see if you can find a single customer relationship management contact that you can call or send a message or mail to. All you find is a general correspondence address in St. Petersburg Florida. If, by some miracle, this moves up the chain or authority, here's a thought. Does this remind anyone of the MA BELL comedy sketch by Lilly Thomlin? Isn't this attitude the same reason that Verzon was born out of the breakup of AT&T in the first place? Just sign me - Aisforannoyed

Hi aisforannoyed,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Worst customer service I have ever had.

I have been a Verizon Wireless customer for 8 years. I moved out of the country in February. I called to cancel my plan a few months before. They told me it would be best to wait for my plan to run out. As it would be "better" for me monetarily. A few weeks before I left the country I went into a store to confirm this was the best option. Again I was told the same thing. Now I have a bill that over $400 because someone didn't accurately record my efforts to cancel my plan. I made 5 international calls to Verizon at my own expense I got through finally on the last call. I was transferred and transferred and they said not only was I to pay the bill, despite my attempt to cancel my plan multiple times, but they were happy to send me to collections. Is this the amazing customer service you are always talking about? I will be posting any negative feedback on any forum I can find. I will be sharing this story and encouraging anyone I know to cancel their existing Verizon plan.

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

The worst "Customer Service" I have ever had to deal with.

I have been a customer for 6 years. My monthly package once cost me $54.99, this month it has been increased to $74.99.
Two weeks ago I call (with a $0 balance) to find out why I am being charged this price for 15/5 speed, while new customers are paying $49.99 for 25/25.
I was told even though I was a long time customer there was NOTHING they could offer me. I was then told that they would issue a notice to customer retention and call me within 48 hours. They call never came.
Today my wife recieves an email stating we owe $180... Two weeks ago I owed $0...
I call and speak to another rep and I am told the best they can do is a $5 a month credit, they can't account for the $180 in charges and that I cannot receive the new customer price.
With that said, if this is how you treat loyal customers, then I am going elsewhere...

Hello Drodrigues24
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Unable to update my account called and customer service reps have been of no help if I don't get help will just cancel

No help for calls and forum questions so canceling my account seems to be the only alternative last. BOB RUYLE

This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Snow Leopard fails to install - Tech Support and Genius Bar can't fix it

I am having an exceedingly difficult time installing Snow Leopard. I have tried everything I can think of and tech support AND the Genius Bar have failed me so far.
The Details:
Every time I install SL it starts off well but sometime between 18 minutes remaining and 6 minutes remaining it fails. I get an error message that says there was an error that prevented installation. Looking in the installer log gives me a little more information. It usually has 15 or so errors, the last of which is always a very long line saying some package failed to install/unpack/be copied. The odd thing is that the file name is different every time.
So far I have tried:
Repairing the disk and installing
Installing from a different install DVD
Installing from external hard drive at the Genius Bar
Installing using RAM borrowed from the Genius Bar
Wiping the HD completely. I erased all my partitions and tried to install on a completely blank hard drive with a single HFS+ partition
I can only think of a few things that can cause the install to fail: DVD, optical drive, RAM, files on HDD, and HDD hardware. I think I've eliminated all those possibilities except HDD hardware. Changing that on a MacBook isn't trivial and I don't have one handy. Also I would think a HDD problem, or any hardware problem, would cause all sorts of errors and with the exception of this the machine has no serious problems and apps crash only occasionally. I've had no system crashes for as long as I can remember.
I have a Time Machine back up and have successfully restored my old Leopard System onto the MacBook (twice now) so at least I have the option to just give up on SL if I want to. As an aside, restoring from TM went well but not perfectly. Next time I install an OS I will be making a disk image backup. Does anyone else have any ideas? If you solve this problem I'll be eternally grateful and very impressed.
Thanks in advance
Jay

I'm sorry. I should have answered when you asked about RAM the first time. I have 2GB. I have tried installing with that, and I tried installing with RAM at the Genius Bar. I don't know how much the guy used at the Genius Bar.
Last night I restored from time machine so I currently have Leopard installed on the machine. After the restoration my email archive is little strange, I had to re-authorize iTunes and various other annoyances pop up but it runs without any problems.

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

Hi i have just bought a used ibook from goodwill and need to reset the id and password.is there anyway to do this? i called tech support and they said to try here because our ibook is considered opsolete and they can't help me. thanks

hi before i start i did not steal it, i bought a used ibook and need to know if there is a way to reset or get past the old user id and pass word. we bought it from goodwil so no way to ask old owner and i called tech support and it is conciderd opsolete so no help from them and know one in this area works on mac. so what can i do? this is for my daughter and we are not rich thats why we bought used. thanks for any help.

Here are the instructions, as I have them:
Press the Command + s key during startup. This takes you to Single User Mode, where you will see a command line.
Type this when the command-line prompt (>) appears:
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now
When the iBook restarts, you will see the setup screen. This allows you to create a new account. BE SURE to give yourself administrative privileges. You can now use this new account and set it to log in automatically with this new account if you don't want to be bothered with the login screen every time you start up.
You can also delete the old account if you want to free up some hard drive space.
Good luck!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
However, it is desirable to do it with the disc, if it is available, which is why I waited to see if the user has the disc before supplying the instructions for doing it via Single User Mode.

Does anyone know why when printing from light room to pdf the program just closes on me? I've talked to tech support and they are going to get back to me tomorrow but I am desperate I have tuns of homework to finish !!

Does anyone know why when printing from light room to pdf the program just closes on me? I've talked to tech support and they are going to get back to me tomorrow but I am desperate I have tuns of homework to finish !!

No, but if you really mean that the way you said it, I don't know that Print is the best way to this. If you haven't already, after selecting the images you want to get printed, try clicking the Export button in Book or Library module and then selecting format .PDF. Once you export the file to .PDF, try opening it where you saved it and printing from there, not in Lightroom but in Adobe Reader. If that doesn't help, here are a couple of videos that might--follow their instructions carefully with no shortcuts:
Adobe Photoshop Lightroom 4's Export to PDF Using the New Book Module - YouTube
Lightroom 5 - Exporting Images | Getting Started with Adobe Photoshop Lightroom 5 | Adobe TV
If Lightroom keeps closing even when you try all this, you may need to reinstall Lightroom because your copy may be screwed up.

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

The worst Tech support of any company - EVER

I have posted 4 responses on a ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:25pm EST and no one has called me on this ticket as I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company only wants the initial sale then could care less about your customers after the sale!
Case #0185050991
Updated
Thursday, January 23, 2014 12:33:46 PM PST
Opened
Tuesday, January 7, 2014 5:29:52 AM PST
Status
Open - Pending Adobe Response
Product
Creative Cloud Indiv 1.0
Support contract
Adobe Support Program
Subject
indesign cc crash issue
Notes & responses
Notes from Customer
Thursday, January 23, 2014 12:33:46 PM PST
I have posted 4 responses on this ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:30pm EST and no one has called me on this ticket as
I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company
only wants the initial sale then could care less about your customers after the sale!
3 weeks after my initial call and still no help on a resolution to my Adobe errors=pathetic
Notes from Customer
Thursday, January 23, 2014 5:17:37 AM PST
Once again please learn how to read my previous responses. Your department keeps calling me at the incorrect date and time. I have r
esponded 3 times already in this ticket to call me @ 2:30 pm Est on 1-23-14 and no one seems to be able to read as they keep asking
me to give a call back data and time.
Here goes for the 4th time - Please call ME @ 330 -255-2432 on 1-23-14 @ 2:30 pm EST
I don't know how I can be clearer on the date and time. Hopefully someone will be able to understand 1-23-14 @ 2:30PM EST 330-255-24
32
Notes to Customer
Wednesday, January 22, 2014 4:17:17 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 330-255-2432 but you were not available. So please get back to us or if you would like us to give you
a call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.
com as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Wednesday, January 22, 2014 4:17:17 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes from Customer
Friday, January 17, 2014 1:48:04 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes to Customer
Friday, January 17, 2014 1:40:28 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a
call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Thursday, January 16, 2014 9:13:29 AM PST
Your technical support is terrible!
I have been waiting on hold now for over 40 minutes
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
I can't spend my whole day waiting on non existant support. Your company really needs to hire more techs as the wait times are unacc
eptable!
Notes to Customer
Tuesday, January 14, 2014 7:51:57 AM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991. We would be happy to
assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a c
all as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Tuesday, January 7, 2014 6:28:30 AM PST
server:windows server
desktop client: windows 7 service pack 1 64 bit machine
9.1x64
admin rights
na
active directory
windows client
app crashes on open
adobe indesign cc has stopped working
a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available
have to crtl-alt del to task manager to stop program
software is loaded locally on the laptop from the creative cloud
starting rogram amkes the software crash within 20 seconds or less
Notes to Customer
Tuesday, January 7, 2014 5:29:52 AM PST
Hi
Please provide the following information so that we can do the further trouble shooting :
-- Server OS type and version (including service packs) - Linux, Solaris, Windows etc.
-- Desktop client OS type and version(s)
-- InDesign or InCopy product version and language
-- User rights level on client (User, Power User Administrator)
-- Network protocol to Mount/Access the server volume from a client desktop computer
-- Type of network protocol being used (SMB, Active Directory, Novell, etc.)
-- Does the problem affect Mac & Windows clients?
-- Problem Statement (i.e. "When I do X with Y, Z happens") including exact wording of any error messages received
-- Steps to reproduce the problem would be very helpful, and other relevant details
Regards
Adobe support

Hi,
I apologize for the unpleasant experiences with our Tech Support.
It seems you have InDesign related issue so I am moving your posting to InDesign form from PDF Pack forum.
Thank you.
Hisami

HP's Low Quality Product and Customer Service

On 1/23/15 I ordered a brand new Envy Phoenix 810 with modifications. First the website was broken and I ended up having to call to get the order placed. The computer arrived on 1/30/15 via FedEx, since paid for 2 day delivery.
The computer ran for 7 days and on 2/6/15 it froze in Win 8.1 and after reboot all I could get from it was a couple of clicks and fans spinning on high.
I called tech support, and the gentleman there very quick realized, as I had, this computer needed replacing. I made it clear I didn't want a 7 day old computer repaired, I wanted a NEW computer. He then sent me to some management group who told me, since their hardware managers don't work on weekends, the fastest way to get a new computer was for him to transfer me to the sales people. Back and forth with the sales people who told me I couldn't get a new computer until I sent the old one back. They sent me to customer support, who then put in an escalation to a manager, who wasn't working the weekend either, and who would call me back within 2 days.
A good 1.5 hours on the phone, and not once did I speak to someone whose first language was English.
I spent the weekend fuming to be honest, and now let's fast forward to Monday 2/9/15.
I waited for the call from the manager, and nothing. I finally gave up and placed another call to customer service. I was immediately told that I had to go through technical support first if my computer wasn't working, never mind that I am sure there was information on my account that told them I'd already been through all that.
So we start all over. Oddly, the computer, having sat disconnected from power all weekend, now behaved differently. It actually let me get into the bios, where we started it running on hard drive diagnostics, which eventually just froze, at which point we were back to no post and loud fans.
At this point the cycle started again, and I was sent to a manager who told me they can't send me a computer, I'd have to send the old one back. I explain again, I have no boxes to send the old one back until I get the new one etc..
At some point (this is about 2.5 hours into the calls for the day) I end up with sales again and behold there is an intelligent person who realizes I have a preferred account and they can just charge me for a new computer and credit me for the old when I call back, get an RMA and send it back.
Of course the new computer suddenly costs more, and in all this not once was I offered recompense for my "pain and suffering".
After everything, the promised call from a manager (remember Friday?) finally came on Tuesday afternoon. He had apparently never read the transcripts from Friday OR Monday, and wanted to start all over again. I told him a computer had already been ordered, being charged to my preferred account and I'd call for an RMA after it arrived and send the offending piece of dead electronics back then for a credit to my account.
He assured me that an even trade could be done and that he was transferring me to sales.. again. He either didn't understand what I was telling him or didn't want to listen. The lady in sales was as puzzled as I as to the reason the call had been routed to sales, and explained that due to a new system they had recently started using, it wasn't possible any longer to send a new computer out without charging for it and then getting the credit for the RMA.
I must say, first the shotty product and then this insulting experience with all of the HP support facets, located in "Timbuktu" (I honestly don't know where they are, but they are not in the USA) means this will be my last product from HP. And believe me when I say, between my daughters and myself we will be spreading the word far and wide about what HP is all about these days.
HP, you used to be a good company, worthy of my hard earned money, you are not now.

Hi @KerstinHuhn ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

Worst tech support and customer service i have ever experienced in my life

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