Worthless conversation w/apple support re ipad & youtube
I called apple support to find out what their "official" answer to the ipad/youtube fiasco is. The rep said the always advises people to search the app store for "adobe" and to install one of the many 3rd party apps that can do what apple's programmers are incapable of doing -- ie, play a youtube video. Stupid answer, but ok. But then I did search for "adobe" -- and found nothing meaningful. Not under "adobe", "flash", or "youtube".
So is anyone using an app to successfully display any/all youtube videos, and if so, what's the name of it? I'm fine w/Apple's hatred of adobe -- I'm not fond of that company either. But either make the youtube app work, or remove it (or allow me to remove it).
paulskiogorki wrote:
You bet your are there is JimHDk. I just instantly loaded and played a YouTube video on my iPhone over wifi. The same video on the same wifi network didn't load on my iPad up to ten minutes later.
When most iPad users do not have a problem with YouTube and tell you so then you can bet that there is something amiss on your iPad, your router, or your network. Try a different network for youTube access to see if you get better results. Some people who have had problems have seen improvement by changing their network DNS server (search this forum for "dns youtube"). Others have speculated that this problem is associated with certain router types and/or router configuration settings. You might want to check to see if there is newer firmware for your router available on the manufacturer's support web pages.
Also note that the youTube videos displayed on the iPhone are not high definition and are much smaller than the iPad versions so there is no direct comparison between iPhone results and iPad results.
If you can't get better results with any of the above suggestions then take your iPad to an Apple store or arrange an appointment with an Apple expert. There could be something wrong with your iPad.
Similar Messages
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How can I get a log of conversation with Apple Support Chat ?
How can I get a log of conversation with Apple Support Chat ? Case ID: 52****250
<Edited By Host>The only way I know of is to copy the entire content of your chat window (while it is still active) and then paste it into a text document (or, if it is short enough to fit the window without scrolling, take a screenshot). Once you terminate the chat, the record is gone (as far as I know).
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Apple support says iPad is locked
I bought an iPad Air 32GB wifi + cellular on my way to Maldives from Dubai Duty Free. I used the ipad in Maldives for a while and have now relocated to India. While in the Maldives i had inserted my sim card into the ipad but never used it on cellular network as the data plans were very expensive. I instead only used the ipad over my wi-fi ntework. Now when I have relocated to India I need to use my ipad over cellular network as I travel a lot and do not have access to wi-fi very often. However when I insert an Indian Vodafone sim into my device I am I see the error "Could not activate cellular data". In setting under Network i see 'Vodafone IN' but under Cellular Data Number I see my old Maldives number. Apple Support says my ipad is locked by Verizon. What should I do?
Sounds like the iPhone is still locked to a carrier. You must
contact that carrier to get the iPhone unlocked.
What does it say when you look at Settings=>General=>Carrier?
Quick search does not show Pelephone as authorized reseller, but
their website offers to unlock all types of phones. I would think that
they hacked/modified/jailbroke the iPhone and it has become relocked
to the original carrier. Google may provide you some assistance,
but Terms of Service for this forum prohibits discussion of
jailbroken iPhones. -
Apple Support Communities / iPad
Why do I have to go to my desktop to reliably manipulate text (like copy/paste) when interacting with this forum when I have a nearly $1,000 iPad Air 2 running the latest software? It seems crazy to me that my ability to control text in this forum is extremely limited on the iPad. I have not noticed this at other sites where I post comments.
On the iPad, the text selection here jumps around the screen, the buttons controlling text style don't respond reliably, etc. What's going on?
Thanks for any insights. This is really maddening.wow. i was sure that i was going to be shown how i was imagining all this. it is unfathomable to me that this is allowed to continue. it's like apple getting a thousand dollars for phones and then having the crappiest possible sound on their help lines. the same tinny music everyone else has in some instances, and thin sound that can make carrying on a conversation punishing. go figure. i guess conversation should be restricted to landlines.
don't know if i've seen double capital letters. probably. i've often seen no letters where letters have been input with great care. bizarre in 2015 to encounter such issues - on a site dedicated to resolving issues!
thanks for your reply. -
Ongoing WiFi issues and Apple Support's lack of support!
Hi All,
I bought my MacBook Air in July/August 2012 (i7, 8GB RAM, 256 GB HDD, Mountain Lion). Since the first day, I have had issues with wifi connectivity. My primary use was at the university in Australia, where I had frequent drop outs and at times no connection at all. the university does not officially support Apple products and I was stuck with Apple support asking me to check with network administrators. I was also advised to re-install the OS, reset PRAM etc with no improvements. Then I had a 4 month stint as an exchange student in an Indian university. As i was not using my laptop at the university, I couldnt monitor the WiFi connectivity in these 4 months. Once back in Australia in January 2013, the issue surfaced again. Multiple conversations with Apple Support led me to another 4 re-installations and replacing my router with an uber expensive one. The reasons given by Apple were either the router's quality or interference from other networks. The new router supported 5Ghz band and had no intereference what so ever. I started to notice that the connectivity is far better with the wifi signal showing full range, but internet does not work. All is well if I am sitting right next to the router. The minute i move 5-8 metres away, Internet becomes super slow (from 12-14 Mbps to 1-2 Mbps on speedtest.net) and eventually does not load. At the same time, all other devices, including my iphone 5, ipad 2, ipad mini and other PCs in the apartment works perfectly fine.
On speaking to Apple Support, i was asked to conduct SNR checks and found out that the SNR readings fluctuate like ****. From 1-2 to 25-30. The Signal strength on my MacBook Air stays at -75dB to -65 dB. Armed with this info, the Airport card was replaced. But the issue still persists. The MacBook Air is presently at Apple waiting to get its display (antennas are embedded here) replaced. But I have lost total confidence in Apple. Is there anyone who had similar issues and found a stable solution? Other symptoms which may be connected are Mail becoming nonresposive intermitently, Power Nap function not working, battery life never more than 4 hours.
Apple Support has been appalling in a very courteous manner. Even though the commincation and care they took to talk to me, the issue hasnt been solved and its been 11 months!!
Any comments, advices and support will be appreciated.
Thank You!I am sorry, maybe my comment was vague. I am an engineer too albiet in the medical devices sector. Problem for me is that, I have been talking to Apple for about 11 months now. If you know where I live and how far the Apple Store is, you'd understand my frustration. I have been accomodating so far and do love the customer service experience I get from Apple. I am a proud owner of 2 iPads, an iPad mini, an iPod classic, an iPod Touch, an iPhone 4 and an iPhone 5 besides the MacBook Air. They are the most courteous and receptive Customer Service Reps out there. But all the courtesy does not hide the fact that my MBA is 11 months old and still having an issue starting 11 monthds ago. I had taken this machine to the stores numerous times. With the last week, i was getting to a point where I felt I have done enough to try everything except replacement of the machine to try fixing this issue. But now, Apple wont play ball. the rep said, i quote "your machine is almost a year old and you cant expect Apple to replace it". they have support call documents to prove that i have been talking to them about the issue since 11 months and to top it all, I have also purchased the $279 extended warranty. At the time of purchase the rep promised me that 'I would be send a box containing a loan machine while yours can be sent to us and fixed'. if you go through my posts here in mac forum, I had raised the issue here as well.
Now coming to the question, I have exhausted my options with Apple support and wanted to know if anyone else had the same issue and found a fix. With that maybe i can stop pulling my hair apart - realistically, stop myself from making another long trip to the Apple Store. -
I have tried all the recommend solutions I could find in the Apple Support Community. I noticed a couple of weeks ago the iPad was acting funny about connecting to the internet via the Wi-Fi. The past two days, it wasn't able to connect to the wireless router at all. It recognizes that the wireless router network exists, it just can't join. I tried the re-boot method. I have re-set the network setting on the iPad back to factory. I even thought my old wireless router may have issues and bought a new one yesterday, and the iPad actually worked for about 24 hours and now I am back to the iPad not being able to connect to the wireless router. I have re-entered the wireless router from scratch thinking that there may have been a bug in the setup. I have removed the security settings from the wireless router to see if that may have prevented the iPad from connecting but got the same message "Unable to Join". I have cleared the cookies and data, as that was also a recommended fix, but that didn't work. I also connected the iPad to the computer so that I could check for the latest update. iPad has the latest version, so that solution didn't work. Does anyone out there got any other ideas, or are you experiencing the same problem? Is there some known issue that I am not aware of???
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working? -
I have windows 7 and all has been fine until 2 days ago when suddenly i turned on my laptop and i got some error message about some apple support program error - i didnt tkae notice of it only that i couldnt run itunes, so i uninstalled and reinstalled itunes and it now runs as normal, but now it wont recognise my ipad saying that 64bit version is not installed - WHAT RUBBISH IS THIS? i downloaded and installed the 64bit version from applie and yet the error persists - can some one please tell me how i can get itunes to recognise my ipad again - this seems like such a ridiculous error for these two apple products to be conflicting with each other - please help
well i have found that i needed to not just uninstall itunes, but also apple mobile device support, bonjour apple software update and apple application support - uninstall all these and then install itunes - that seesm to have fixed it, though now i am sync fail - that's a different matter perhaps
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I have a disabled Ipad, niece tried to get one it, but disabled it, its been so long I forgot PW now, I've been trying to get I touch with Apple support for that last couple months with no success, but today for the first time in what seems like a millions million years, they responded, and they said to open or tap button below to test... lmao, how am I supposed to tap the button when I cant even get into my ipad, lol, grow a brain.
I had come to this site last month sometime, and asked the same questions, how do I restore my ipad? when I connect it to the laptop or iTunes, it says to turn off find ipad, someone from this site guided me to delete this option from icloud but it didn't work, I removed find ipad from the icloud, but it still says that or to remove it, I did, now what? what can I try? I've tried turning to Apple... They seem to not care about my problem, or haven't even tried to help. until today. but lol as stated above, I cant get into my ipad to tap button, if I can I wouldn't bother with this.
I bought the Samsung Galaxy S6 Edge, man I LOVE IT.... I Should switch oer to Samsung instead... at least, after I got my new cell, and when I tried to contact Samsung support to ask questions they responded with 5 miutes.how am I supposed to use my ipad to go to setting on icloud? when I can't get into the ipad. here's a pic, look at what it say to use (ipad).. I CAN"T
I cant post a pic.but it basically says:
"turn off find ipad using ipad, before you can restore." lol
am trying to get my ipad going, if I was able to use my ipad to go into icloud to turn off find my ipad, then, it would already be accessible. am tring to acess my ipad, if I can post a pic, am sure all you people reading this will make you laugh on the floor rolling around kicking your rears. -
Apple Support Says You Can't Activate an iPad without iTunes?
So got a new iPad, activated it over wifi, and have been having problems ever since setting up my log in accounts for various services.
So I called Apple support to learn how to unify my various Apple IDs so that I can just use one going forward. They offered to help, but when their recommendations failed to solve my problem, they suggested I plug the iPad into iTunes, which I cannot do. They told me that it was impossible to activate an iPad without plugging it into iTunes, and insisted I must have done this. When I assured the Apple support member that I did not, they simply told me to take it to a Genius bar, that they couldn't help me any more. Well, the nearest genius bar is 2 hours away.
So my first question is, just who is Apple hiring for technical support these days, and are they not training them any more?
My second question is, is there anyway to leap-frog past this front line poorly trained employees and get to someone who can actually help instead of going to an Apple store?
The problem is this - my iTunes account ID is tied to an old e-mail I no longer have. So I called to change my Apple ID for all services. It now works for iTunes, and iCoud, but not Newstand, or Messenger. Apple says they don't know how to solve the problem without connecting to iTunes, yet this doesn't seem like a local iPad problem, rather an account server problem.
So not really sure where to turn after getting such ridiculously out of touch information from Apple support.Woodwyn wrote:
<...>
So I called Apple support to learn how to unify my various Apple IDs so that I can just use one going forward. They offered to help, but when their recommendations failed to solve my problem, they suggested I plug the iPad into iTunes, which I cannot do. They told me that it was impossible to activate an iPad without plugging it into iTunes, and insisted I must have done this. When I assured the Apple support member that I did not, they simply told me to take it to a Genius bar, that they couldn't help me any more. Well, the nearest genius bar is 2 hours away.
So my first question is, just who is Apple hiring for technical support these days, and are they not training them any more?
Prior to iOS 5 that was the case, one must have iTunes to activate an iPad or iPhone. iOS5 changed all of that. Either the tech was not aware of the change or was reading from an old script. Either way it is a training problem.
Woodwyn wrote:
<...>
My second question is, is there anyway to leap-frog past this front line poorly trained employees and get to someone who can actually help instead of going to an Apple store?
The problem is this - my iTunes account ID is tied to an old e-mail I no longer have. So I called to change my Apple ID for all services. It now works for iTunes, and iCoud, but not Newstand, or Messenger. Apple says they don't know how to solve the problem without connecting to iTunes, yet this doesn't seem like a local iPad problem, rather an account server problem.
So not really sure where to turn after getting such ridiculously out of touch information from Apple support.
I'm assuming you used an old email address for your Apple ID. If that is the case, and you still have the password for your Apple ID, you can log into Apple's Apple ID support and change the email associated with the ID. Note, you will still always have to use the old email as your login name, but all email will go to the new address. You can also create an entirely new Apple ID using your new email and use that if you wish. -
IPad mini now terrible to use, apple support no help because warranty is up. All cause by new ios8 update, wifi issues, many apps no longer work, apps that do work now crash regularly and sometimes take several instances and reboots to even open.
need help uninstalling ios8 and going back to 7 where things worked please.
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IPad 2 Lack of Apple support for Display Issue
Recently I puchased two Ipad2's and one has a distinct yellowish tinge to all display white areas compared to the othe ipad2. I realise there is some variability in the displays but this is quite a noticable difference leaving the entire display generally darker at various brightness levels compared with other ipad 2's I have compared it with. For example, entering the setup menu the greys are much darker and this does not appear to be an intensity issue. Increasing the brightness does not solve the colouration issue.
I contacted Apple express support today and as the iPad2 is still within the 14 days I asked for it to be replaced. The Apple support representative refused stating I had to submit the item for service instead at my nearest apple service agent to have the issue assessed and corrected. I have apple care on the ipad2 and was under the impression Apple normally honor the 14 day refund / exchange policy. I spent considerable time on the phone with Apple Australia today and tried a hardware reset and answered several questions etc I am not using a screen protector either as the item is literally just out of the box. Given the holidays I will not be able to get the unit into Apple servcie until after the 14 days expires.
Has anyone in the forum experienced a similar issue with the display and had issues with Apple debating if there is a hardware problem with the display? Or is there any way to fix the issue I have not already tried? This is really annoying. Normaly I would not worry about minor display differences but the issue seems to make the images darker on comparative measurements against other ipad2 units including the one I bought for my wife. The only difference in the latter case is my ipad2 with problem display is a black model 32GB versus the 16GB white model ipad2 my wife has.Thanks for the advice, but there is no Apple store within the city I live. The nearest is 300 km away.
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When i plug in my new ipad, in my windows 7 computer. It tells me to remove Itunes and install the 64-bit version. but it is the 64 bit. version i have installed. i tried it 3 times now. I downloadet from the Apple support site, with 64bit.?? help
did you solve this problem?
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i cannot mirror from ipad or ipad air to a samsung smart tv via appletv.Any ideas please?
I have tried with an Ipad Air and Ipad using Op System 8.0.2 to mirror their contents to the screen of my Samsung Flat Screen Flat TV via the latest make of Appletv.I have spent over 2 hours going through all settings etc with Apple Customer Service Live Chat.They cannot find or replicate the problem and says it is all working fine.My TV screen displays, when i go into mirroring, "ready for connection - on your device launch Allshare Cast".Nothing happens although i have agreed with Apple Support that all settings are on and are correct.Can anyone help please, as Apple Support cannot?
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Can't register my iPad mini Retina with Apple Support
When I try to register my iPad mini with the Apple Support in my profile page, it says that my serial number is already registered to another Apple ID, and to check to see if I've got any other IDs. I ordered this directly from Apple when it was released, and it had never been opened. I contacted Apple, and their records show that it's registered to me. But I'd like to register it online so I can submit questions and any maintenance requests, which I can't do because I can't register it. Has anyone else had this problem?
I tried. They said their records showed that the iPad was registered to my Apple ID. They had no explanation why my serial number couldn't be registered. Felt I was getting the run around so I thought I'd toss it out to the community.
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