Would apple warranty cover the broken plug inside the headphone jack?

I broke the cord when it is connected to my iPod touch. I can't get it out so I decided to call the support. The lady said I would be coverd by my limited warranty and told me to visit the genius bar. At there, the man told me I would have to pay $99 so I just left. Who is right and does Apple really cover my damage or what?

You'll have to take or send the iPod to Apple for diagnosis. If they determine that the problems are due to manufacturing defects, not user abuse, then the problems would be corrected under warranty (they'll just replace the iPod). Only Apple will be able to make that determination.
Good luck, and regards.

Similar Messages

  • Hi.  i have an ipad which is 2 weeks over the warranty.  would apple still cover the warrant.

    hi.  i have an ipad which is 2 weeks over the warranty.  would apple still cover the warranty
    thanks

    Probably not.  But they may help you and give you some service for a reduced rate depending on what is wrong with your iPad.  For example if you cracked the screen they may sell you a refurbished one for a reduced price.

  • Would AppleCare Warranty Cover the Problems Mentioned?

    Hello all,
    I'm new in posting this so please bear with me.
    I've got a few queries on the problems with my MacBook Pro 15" 2.4GHz 2GB 667 MHz DDR2 SDRAM and I'm wondering whether AppleCare will cover them.
    My MBP's main issue is the fact that the right USB port in totally unresponsive, mouse, printer, external HD, plugged in and it doesn't detect at all.
    Another one is the fact that when I restart from Boot Camp back onto OS, the clock setting advances approximately 6-7hrs forward and the trackpad becomes nonresponsive for tapping. While these can be remedied by opening system preferences and waiting for the clock to update and uncheck/recheck Secondary Tap for trackpad, it bothers me that it happens at all.
    The rest are like hiccups, they don't kill you but it bothers you like heck it's there in the first place, especially considering you paid quite a price for the machine:
    1. the faded/worn ASD keys
    2. a dent on the left palm rest
    3. tarnishing of the lower end of the palm rest, near the track pad
    4. static shock when charger is plugged in when left arm brushes bottom left corner of MBP
    Would AppleCare cover the abovementioned 'flaws'?
    Has been barely a year old, this trusty MBP.

    This is not Apple. We are users just like yourself. I'm sure you will get opinions and speculations pertaining to your issues from other users but the definitive authority on what is covered or not is AppleCare. Some issues may and some may not be covered. So, you really need to call them and inquire.

  • Will my did iphone's warranty cover the headphone as well?

    my headphone can't be used anymore.. just bought it one week ago.. can I change it using my warranty?

    Welcome to the Apple Support Communities
    Your headphone is covered by the warranty, too, if it came with the iPhone

  • Does the warranty cover the headphones that comes with it ?

    so does it ? Because mine just sound REALLY, REALLY bad when its at full blast and me loving loud music (rock), i always put it at near full blast. so do you guys think i can return headphones and get a replacement ? its only been less than a month.

    Yes, they are covered under warranty but you ARE gonna damage your ears at full blast.
    Just ask Pete Townshend...

  • Where can I send my phone to get the headphone jack repaired?

    Yesterday, I accidentally got the tip of my headphones stuck inside the headphone jack of my iPhone 5s. I know that other people have had this problem and looked up various tutorials on how to get it out. I used superglue for all of them and now I am afraid I may have superglued the headphone jack in place. This needs to repaired because my phone is stuck on headphone mode so I can't hear music, alarms, calls, texts, etc. when they come in.
    Where can I send my phone to be repaired? Should I do it by mail or take it to the Genius bar at apple? Also, what kind of insurance could cover it, and how much does it cost? Thanks

    You can visit an Apple Store next to your place, but you might think about making an appointment before you visit to avoid long waiting times in front of the Genuis Bar.
    You can also arrange the service by contacting Apple Support:
    iPhone - Contact Support - Apple Support
    Supergluing the headphone jack is not covered by Apple's warranty, you might have to pay the service fee to get the phone replaced by another device.
    Out-of-warranty repair service
    If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
    Read Apple’s Repair Terms and Conditions
    Model
    Out-of-warranty service fee
    Battery service*
    iPhone 6 Plus
    $329
    $79
    *available only if battery
    fails Apple’s diagnostic test
    iPhone 6
    $299
    iPhone 5s, iPhone 5c, iPhone 5
    $269
    iPhone 4s
    $199
    iPhone 4, iPhone 3GS, iPhone 3G,
    Original iPhone
    $149
    Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
    copied from Apple - Support - Service Answer Center

  • Why is the headphone jack on the bottom?

    I was really excited for the iPhone 5 but now I don't think I'll be getting one.  For me, changing the location of the headphone jack is entirely unnecessary.  I've been reading up on this, and the only reason I can find for it is because people say it's more "natural" to put their phone in their pocket upside down; this doesn't make any sense to me!  Is it really that hard to move your arm straight down to your pocket with your wrist straight instead of only rotating your elbow?  I find it irritating that I would have to store the phone upside down in my pocket, and that would just make it harder to adjust the volume or flick the vibrate on without taking it out of my pocket.  That's something I do all the time: walk into a classroom or theater, and need to make sure my phone is on silent without pulling it out and drawing attention to myself.
    I also get that you can lay the phone flat on a desk and have the headphone cord hang off the edge.  But what about when I have the phone propped up?  I guess I can't do that anymore.  I also can't leave it upright in a cupholder while I drive.
    I've been an iPhone user because I like how professional and uniform Apple products look.  But storing and displaying my phone upside down destroys that asthetic for me.  I know some people will say that orientation is a stupid thing to quibble about, but Steve Jobs was known to obsess over far smaller things (I'm not saying this was one of them), and that's what makes Apple products so well thought-out.
    So what is the point of putting the headphone jack on the bottom?  Can anyone give me a real reason that I can support?  I really want to be able to get excited about this phone, but at this point I think it's unfortunately a deal-breaker for me.

    Goldplatedrock, i agree with you. This is not an over reaction. Steve Jobs was meticulous with design and usability - and i am sure he would NOT have accepted the headphone jack going to the bottom. He was known to scrap designs 6 weeks before the first iphone was about to hit the market.
    It really is a a terrible move but i think they had to move it for engineering reasons.
    It has even been moved on the new ipod touch.
    Think of all the car holders and desk docking stations that will not be able to be used when wanting to keep the headphones connected. Plus upside down in your pocket? - that really *****.
    I also wonder how the new lightining connector will hold up the whole phone with accessories like speakers - it will not be able to hold it up.
    Steve come back..............

  • I bought my iPod from Walmart, my charger is broken, does the manufacturers warranty cover the charger? I need to replace it.

    I need to know if the manufacturers warranty will cover the replacement of my charger. It's broken.

    Yes, The Apple warranty covers the cable as well as the iPod. If defective, within warranty and not abused Apple will exchange it at no cost.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • Does Apple warranty cover cracks or broken screens?

    Does Apple warranty cover cracks, I got pushed and my iPhone is cracked. I need a new screen!!! Help

    No. You can have the device exchanged for a refurbished replacement.
    iPhone Service Support and Costs

  • Will warranty cover a broken sleep button and scratches?

    Will warranty cover a broken sleep button and scratches?

    Only if Apple decides the breakage is a result of a defect in the switch.  Ordinarily, no, accidental damage or breakage from simple time & use, and cosmetic damage from use are not covered under warranty.

  • TS1713 Does my 1-year warranty cover the replacement of a damaged Magsafe adaptor?

    The cord on my 85W Magsafe adaptor has been damaged. Does my 1-year warranty cover the replacement of the adaptor?

    The cord directly connected to the adaptor was starting to rip off, and so my mother used electrical tape to fix it. The tape ended up melting, somehow causing the cord to rip off, but not completely. The charger works to an extent - it's very on and off. However, I still would like to replace it for a new one. Will I still be able to replace it? With warranty covering it?

  • I dropped my 2012 13" MBP and dinged up the upper right hand corner of the casing...does my apple care cover the cosmetic part of my MPB?

    I dropped my 2012 13" MBP and dinged up the upper right hand corner of the casing...does my apple care cover the cosmetic part of my MPB?

    No. That would not be a manufacturing defect.  Any repair costs will be bourne by you.
    Ciao.

  • My speakers on my macbook receiently quit working after I had been using some headphones. My headphones still work whenever I plug them in with both increase and decrease in volume. I have also noticed a red light on the inside of the headphone jack.

    My speakers on my macbook pro quit working the other day after using my headphones. when I try to adjust the speakers my screen indicator sayes that it is at full volume on the bar but also muted(circle with line through it). I also noticed a red light inside my headphone jack. My headphones still work including volume. Any quick fix?

    Hopefully one of these steps should solve the problem.
    1. System Preference > Sound > Output > Internal Speakers
        Make sure Mute is not enabled.
    2. Remove the headphone.
        If you see red light in the headphone port, plug the headphone
        in and out of the port 5 or 6 times to flip the microswitch inside.
        Sound output may be stuck in the digital mode.
    3. Reset PRAM.  http://support.apple.com/kb/PH4405
    4. Reset SMC.     http://support.apple.com/kb/HT3964
        Choose the method for:
        "Resetting SMC on portables with a battery you should not remove on your own".

  • .. Does the warranty cover the screen? Mine cracked..

    .. Does the warranty cover the screen? Mine cracked.. My iPod's 4th generation.

    No. But sometimes if you make an appointment at the Genius bar of an Apple store they will replace your iPod at no cost.. Otherwise the exchange price is $99, $149, or $199 depending upon the capacity.

  • Does apple still cover the iPod touch 2 gen ???

    Does apple still cover the iPod touch 2 gen

    What do you mean by cover?
    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
      Apple - iPod Repair price
    However, the cost may not be worth it for a 2G iPod.
    To more easily find compatible apps:
    iOSSearch - search the iTunes store for compatible apps.
    Apple Club - filter apps by iOS version.
    Starting when iOS 7 was releases, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
    App Store: Downloading Older Versions of Apps on iOS - Apple Club
    App Store: Install the latest compatible version of an app
    You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.

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