Would I be able to get a replacement?
Hey there guys!
This is my first time ever posting on apple, so excuse me if I'm in the wrong section.
Recently (end of November 2012) I began a plan with Telstra (I'm in Australia) for my iPhone 5. While I was on holidays in December, I accidently dropped my phone off a balcony ledge (3 stories high) but it landed on soft grass. Anyways, needless to say, the phone actually still works fine lol, but a few things don't. When I'm in a phone call, the screen goes completely black, I can still talk and hear competely fine but the screen just goes black, and returns to normal after the call is over. (Doesn't do this for facetime calls, just normal calls). Secondly, the home button doesn't work at all, unless I mash the button down hard (it makes the screen change colour, going flimsy etc) so I obviously don't use it, I put on the accessabilty assistivetouch button. Lastly, the actual phone itself is bent :/ if I lay the phone flat on a bench, half way up the phone around the volume buttons, it actually bows upwards a little.
As of now, I can still use the phone perfectly, but the home button thing is beginning to get on my nerves. If I take the iPhone to an Apple shop, is there anything I can do to get it replaced?
Obviously it was my own fault for dorpping it so I'm willing to accept that (and the charges that come with it? ) but I more so just want to know if it is possible, and if it is, how does the proccess in getting it replaced work?
Thanks in advance! Matt.
Make an appointment for Out of Warranty replacement with the Apple Store genius.
Also don't forget to backup before you go.
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below. Note the prices are in US$.
iPhone model
Out-of-Warranty Service
iPhone 5
$229
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax.
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