Would like to change my security questions since i don't know the answers
i recently added a new gmail address, changed ITunes e-mail to new one, made a new password. have been getting prompts via the old address, but it will not accept the old password associated with that e-mail. can't get in. can't figure out how to explain this to ITunes. i think i have made progress, but when making changes on my account details, saw that the security questions do not instantly call up answers i know. want to change my security questions. HOW?
iCloud is insisting i sign in under my old id but i added that id to the new id under the new password: So irritating that it won't sync them between my macbook and my ipad!
Similar Messages
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How do I change my security questions when I don't know the answer to them?
I need to change my security questions but It won't let me cause I have to answer them to change them. please help.
If you forgot the answers to your Apple ID security questions ...
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HT1311 Can you change your security question if you don't know the answer
Trying to login/buy some tunes and i can't get pasted my security questions, now i'm locked and i know you have to wait 8 hours but in 8 hours i still won't know the answers
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I can't seem to log in as it's asking me two security questions which i don't know the answer to
i can't seem to log in as it's asking me two security questions which i don't know the answer to
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I can't buy any apps because I am required to answer two personalized security questions. I don't know the answer to them and I don't even remember creating them. Please help.
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
HT1918 Answering security question when you don't know the answer
Answer the security questions when you don' t know the answer I have done every thing you asked. I even have change my pass word three times when it not been needed
Frequently asked questions about Apple ID
http://support.apple.com/kb/HE37
My Apple ID
https://appleid.apple.com -
Hi All! 1st time I have had this problem: Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to. What next? If I keep missing the questions, it is threatening to lock me out of my account. I am sad.
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75608) -
How can I change my security questions when I don't remember the original ones? I've now been locked out!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
I want to buy a song but I have to answer a security question but I don't know the answer
I want to buy a song but I have to answer a security question but I don't know the answer
Contact iTunes
Apple - Support - iTunes - Contact Us -
I can't change my password! I don't know the answers to my security questions and the recuse email I put in years ago may not even exist. I need help!
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107060) -
How do i reset my security questions if i don't know the answers to the current ones?
We forgot our security questions, and now we can't purchase anything on itunes because someone tried to hack our account leading to the computer asking us for our security questions, which we don't know. Is there anyway we could resest them?
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
A few tears ago my Dad bought the ipod 3rd generation. He made an apple id on there and answered the securtiy questions with no problem. Then he gave the ipod to me. I downloaded music on it. Then last year i got my iphone and i didnt want to make a new apple id because i wanted to keep my music. So then all was fine. Then over the summer the off button on my phone wasnt working, so i went to apple and got my phone replaced. They put the card from my old phone into the new one. Now I have my own apple id. Now, every time I try to buy music or an app, it asks me for my security questions. They're questions that i never answered with my apple id, theyre the same questions my dad answered with his broken apple id, which he doesnt know the answers to either. Every time I call apple its no help and I have a lot money just sitting there in my account. PLEASE!!! IS THERE ANY WAY TO CHANGE THE DUMB SECURIY QUESTIONS?!?!?!?!?!?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95741) -
Pleas help
Hi Aaronpadilla2810,
Thanks for visiting Apple Support Communities.
It sounds like you're following the right steps to reset your security questions, but you do not receive the rescue email. In a case like this, you can contact iTunes Store Support for help:
You'll need to contact iTunes Store support to have your questions and answers reset.
From:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
All the best,
Jeremy -
HT5552 How do I reset the security questions when u don't know the answers to any of them
How do u reset ur security questions when u don't even remember setting them and apple won't help u with them. They say u have to know 1 of the answers to 1 of the questions and we keep telling them that we don't know any of them
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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