Would like to return my laptop

Hi all, 
   I purchased T500 through online with Bill me later option.
   My laptop was supposed to delivered today through UPS, but as I was away I couldn't get the laptop. 
   They left a note and I may get it tomorrow. 
   But I still didn't receive order confirmation to my mail. I called the customer support thrice to send me the order confirmation. They said they'll send the order confirmation but I never received it. 
   I'd like to return the laptop. Is there a way I can return the laptop without any charges as it is still unopened? 
Thanks

vpolasa wrote:
Experts and lenovo users, please let me know your experience with the customer serivce in the RECENT DAYS.
Mixed.
Phone support for my ThinkPads has been excellent.  I think that's still done by IBM in Atlanta.
I just today called about my son's Xmas present - an IdeaPad Y550P.  Totally different experience.  The support "tech" I got on the phone - in the Phillipines - was quite nice, but that's about as far as it goes.  She didn't know her product and didn't know the terminology.  She confused BIOS with recovery media several times.  Figure that one out...
I'm still pleased with TP support but IPs, that's another thing entirely.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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