Wow - didn't take 'em long to delete that last post!

I've just got off the chat with a Verizon person about my recent bill.  I've not had any overages in minutes for years.  Suddenly I'm over.  Might be me.  I checked a competitor and found better pricing - by quite a bit.  I chatted with the verizon tech who basically to told me that yes, if I expect mighty Verizon to match that plan I'd have to pay $40 more / month.  That put Verizon somewhere around $50 higher than the competitor.  The final comment was that they would miss be but nothing further could be  done.
I'm checking now to see what my contract termination will cost me so I can move on.  This is a horrible way to do business and I don't expect Verizon to last much longer.
Same procedure on the business side - same bad attitude.
Oh - and the post that was removed was a copy of the chat session - I guess Verizon didn't like the competitions pricing right in our faces!!

That's awful. Most representatives at VZW are just like someone at any other company, like Burger King, or Wal-Mart etc.
Where superficially they are nice, but in the end the problem is never truly "theirs" even though they are EMPLOYED by this company, to represent them.
The course of your issue is:
- Customer calls / messages
- Rep tries toidentify the issue
- Sees what options are available within their system (each department's system have so many restrictions, and policies preventing them from doing anything that most of the time they have to transfer you) that there are to fix the issue that does not involve crediting you, or giving you free things, since doing so hurts their and their team's personal "stats"
- Check whether or not they got a positive raiting for the day already. If so, your issue matters so little to them, they could blatantly disconnect with you, and there are so many different reps you would never get the same one.
It is really sad that a company with such expensive service has even the CAPABILITY of acting like that is really sad.
But truly the issue isn't necessarily VZW as much as it is the lack of professionalism in workers overall. I don't remember the last time I talked to someone over the phone, or at a store where I thought, "Wow! That was great service!".

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