WOW – IT LOOKS LIKE I AM NOT THE ONLY DISAPPOINTED CUSTOMER!!!
WOW – IT LOOKS LIKE I AM NOT THE ONLY DISAPPOINTED CUSTOMER!!!
This seems the only forum to write to. I have been unsuccessful in finding a channel to write to (email) Verizon Wireless directly and even through the Verizon Wireless Community. I have been a customer for 4-5 years. I updated my phone in August 2014 and wanted to keep my existing plan, since my usage would remain the same. NOW, my bill is 33% higher, I have been unable to comprehend my bill since it have been changed several times on one bill cycle. I called Customer Service on August 25, 2014 and talked to Mona for over 1.5 HOURS to understand what was going on with my account. She could not understand either, or offer an explanation. She stated she would file an IPR Case to get my old plan back. She stated she would get back to me in approximately one week. It is now September 25, 2014 and I am still waiting for resolution. Clearly I am a long term good standing customer. Not sure why I cannot get quality customer service and resolution in a timely manner. CAN SOMEONE PLEASE HELP ME!
spgitsrp wrote:
WOW – IT LOOKS LIKE I AM NOT THE ONLY DISAPPOINTED CUSTOMER!!!
This seems the only forum to write to. I have been unsuccessful in finding a channel to write to (email) Verizon Wireless directly and even through the Verizon Wireless Community. I have been a customer for 4-5 years. I updated my phone in August 2014 and wanted to keep my existing plan, since my usage would remain the same. NOW, my bill is 33% higher, I have been unable to comprehend my bill since it have been changed several times on one bill cycle. I called Customer Service on August 25, 2014 and talked to Mona for over 1.5 HOURS to understand what was going on with my account. She could not understand either, or offer an explanation. She stated she would file an IPR Case to get my old plan back. She stated she would get back to me in approximately one week. It is now September 25, 2014 and I am still waiting for resolution. Clearly I am a long term good standing customer. Not sure why I cannot get quality customer service and resolution in a timely manner. CAN SOMEONE PLEASE HELP ME!
There is no customer service email anymore. This is a customer forum, and sometimes reps might answer a question but it usually isn't immediately. If you need prompt assistance, you will need to call customer service, go to a corporate store, or live chat online. As fellow customers, someone might be able to help you sort things out with a bit more information, but have no access to your account at all.
Clearly I am a long term good standing customer.
If you say so...no one on the forums can see your account. Even if you do see a rep chime in on the discussion, they will need to direct message with you to get your account information. You can't include it in your post because that is against the terms of use for the forum. It is that way to protect all of us, as customers.
If your plan was changed in April, and it is a plan that is no longer available, you won't get it back. You have 14 days to restore your account when making a change like that, should you decide you don't like the new plan. The reps can send all the requests they want to, but you won't get that plan back.
Also, there is no need to shout. ALL CAPS IS NOT VERY PLEASANT TO READ, AND GIVES THE IMPRESSION OF YELLING.
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