WOW VERIZON

Question

I just made a switch from AT&T after 8 years of service due to AT&T not honoring my grandfathered data package from the original I-Phone. Upon activation, I was told by the gentlemen that started my service that I would only have to pay 92 something a month. However, later to find out that there where a-lot of hidden costs associated with the first bill. My bill was 209.12. He also stated that they could take off my 22% employee discount if I were to take a bill in after I received the first bill. However, when I went into the store at US Highway 41, learned that too was not the case. Not only did Josh Clark not handle my concerns he also stated 'I would just have to pay the bill'. Honestly, after he stated that I stated 'That was bull ****.' Not with any aggression or hostility. However, after that comment Josh told me to 'Leave his store and not to come back, he did not have to hear that language'. Referring to the comment when I said it was bull ****. I have never been more humiliated in all my life. I also work as a DJ in town and thinking about taking the story to the airwaves because these social injustices should not apply to people when they are frustrated and not getting answers. I would value a phone call back with a response to this employee. xxx-xxx-xxxx
Thanks,

Answer 1

It is definitely your right to use your position to advertise against Verizon Wireless on the "airwaves", but you have a social responsibility as a DJ to not jump to improper conclusions before you understand everything fully. Here are a couple of points that will help you:
-The first bill will always contains the cost for the month in advance and the cost associated with the period of time between the date on which the phone was first established and the end of the cycle you were put on; this can cause the first bill to be a bit higher. The general reasoning is: because you are charged a month in advance and were not given the opportunity to be billed for the short period of time, the cost associated with the service would be forwarded to the first cycle you would receive.
-Kindness gets better results. Some people do not tolerate foul language - I, for one, take a firm stance against it and I will confront people to stop it. People have this expectation that it is okay to cuss wherever they are at, as if they have a greater obligation to please themselves than to follow proper social protocols, and everyone else is just supposed to take it.
If you look at your bill, you will be able to see the charges. VZW does not have hidden charges, in fact, they provide great detail about the extras and list everything on the bill, but the problem rests on the reality that people do not read their bill and, when they do, they skim through it and ignore the details that explain everything.