Wrap Up Data is not working after license upgrade to enhanced version...
Hi all.
I upgrade the license from standart to enhanced edition on a uccx 8.5, and enable the wrap up data in the CDA, I using IPPA and the warp up data is no appearing on the phone after the calls are ended.
Any help is appreciated.
Luis.
The Agents will only see wrap up codes if they are in the work state. Once the work state time ends, the wrap up codes go away, regardless of whether or not they picked a code.
See my video here:
https://www.youtube.com/watch?v=ZAu08Bs0AC0&html5=1
With that said, are you Agents manually putting themselves into a Work state during each call, or do you have defined on your CSQ's automatic work/automatic wrap up?
Anthony Holloway
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