Wrap up

Hi
Is it possible to tie wrap up data to a queue rather than a work flow / agent?
I want to display a set of wrap up codes based on which queue the call was in , as I have an agents with many skills I can't just select one work flow group
or do I just have to use one global list
Thanks
Dave

There is no way I am aware of to tie wrapup to the queues unfortunately.  You should definately send this over to your Cisco Account Manager for a Feature Request though.  It would definately be a handy option to have.

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    = = = = = = = = = = = = = =
    Wally Flick
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    [email protected]
    314-854-0718 (voice)
    847-953-0774 (fax)
    Designer's Corner
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