Write a conclusion at notification Q1 - Customer Complaint completion

My user wanted to add a conclusion/Report writing at the completion of Customer complaint notification.
this conclusion will be the assesment based on investigation and corrective actions etc.
Can someone please advise how can we do it in Standard QM notification? is there any fuction that supports this requirement.
what are the good practices followed all over the world in this regard.
thx
M. Daar

Daar,
We have 3 ways for such requirements. See these numbered portions in the picture
1. GOS toolbar
Attach your Conclusion document in the form of a .doc, .xls, .pdf etc to GOS toolbar as an attachment/s.
2. Notification Long Text
Give your Concluding story in the Notification Long Text.
3. Additional Data Tab with DMS links (092 screen area)
Make your Conclusion report as a DMS Document (DIR) and assign in the Additional Data Tab.
(If no such tab is available, have it through configuration)
Jogeswara Rao K

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Dear All,
We want to capture customer complaint in SAP R/3 where following activity should be mapped.
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3.Name of Person who will attend the complaint.
4.Suggested solution by the person who attended the complaint i.e. return or replacement or extra discount.
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6.Credit memo should have release procedure i.e. upto 50000 credit memo released by user X1,>50000 <100000 credit memo
released by user X2, and >100000 credit memo released by user X3,
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We have currently using MM,SD,PP,QM,PM,FI-CO module. Plz suggest can we able to map this scenario in R/3.
I am able to enter the customer complaint through QM01 t code with nature but other activity I am not able to do that.
regards,
sp shukla.

Hai,
This Notification can be used to link with MM to record the material in / out status.
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Regards,
Mani

INVOICE NO. & DATE in Customer Complaint

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following user exit may help you :QQMA0001 QM/PM/SM: User Subscreen for Notification Header

HP OfficeJet 6600 customer complaint

HP OfficeJet 6600 customer complaint. Since I have had this printer i have been able to print successfully 12 times. The paper feed does not work consistantly. It spits out meaningless error messages that can not be cleared. The cartridges are ridiculously expensive. Now it is spitting out blank copies and using up ink. I assume this is a printhead issue.I would never by any HP product again. I will never shop in the chain again I bought this printer again. I know it is futile to complain since there is no effective customer service.

Hello Tonicc,
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Customer complaints & rejection PPM

How could I record Customer complaints in QM Module,Which T Code to be used for the same,It s to be done manually as & when we recieve a customer compliant.
In order to know the status of rejection Lots of a month i have to use ZQA12 T CODE,How could i get graphical representaion of Rejection PPM from zqa12.

Hi,
Do the following steps for the customer complaint management in QM
a..Assign the inspection type 06 to material master.
b.Movement 651 movement (inwarding of customer returns) occurs, it creates one inspection lot of origin 6.
c. Record the defects against this lot through QA11 / QA32
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e. You can see summarised reports in MCOV, QM15.
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Customer Complaints in qm

Dear sir
pl tell me   what are the custmer complaints , which are able to map in the QM SAP SYSTEM.
thanks and regards
Baswaraj

Hello Baswaraj,
Customer complaints can be maintained in SAP QM module.
1.     You have to assign the inspection type 06 to material master.
2.     The moment 651 movement (inwarding of customer returns) occurs, it creates one inspection lot of origin 6.
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Customer Complaints Processing.

Hi,
I am trying to do cusotmer complaints processing. For this I have defined the Reasons for complaints with the abbrivation RETN for the sales document type RE (Return) and given a tick mark for the changeable and check qty. and the followup document for the return is Subsequent free of charge delivery (SDF) document type.
I hope what I did is enough, or is there any other thing to do to address customer complaint process flow ?
I have created a sales order for the qty-3.for a material M1
then there was a Return of qty-1 of material M1
I have also done the PGR and VF01 and got the credit memo.
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"There is a return that has not been processed for item 000000
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What exactly I am missing and where ? Could any one have any suggestions please.
Regards,
Venky

Complaints processing in TCode CMP_PROCESSING takes place based on the customer's billing doc or delivery doc which gives rise to the complaint. Not on the bases of return order or delivery.
This is the reason you are faceing error VCMP 012. As already error suggest
System Response
You cannot create a complaint for an item about which there has already been a complaint.
Procedure
Wait until returns processing has been completed.
Thus, kindly provide referenced billing doc or delivery doc, which is used to create Return order.
Regards
JP

Steps to create Service Notification in Customer Service Module

Hi,
Can anyone let me know the steps involved and the process to create Service Notification in Customer Service Module.
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Hello SAP Guru's,
I am Shankar from chennai.
At present i have assigned to do the Customer Service process for our project.
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my id is ponshankar gmail com.
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I have been having significant problems with my Lenovo Y500. While the problem is quite complex, the gist of it is that there is some sort of power issue preventing starting up without AC power. I am also unable to wake my computer from sleep (even when plugged in) without it restarting.
I sent the computer in (which is under warranty) and it was sent back with a re-imaged hard drive, despite the fact that the issue was a power issue. Needless to say, the problem still existed. While arranging a second RMA, I was forwarded to Doris S., a customer complaint advocate. I responded to her initial email request for more information with a detailed email on the same day she sent it. This email was ignored, with no response given for 17 days. I followed up with another response and received nothing back. When I call her office phone, she does not pick up.
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Moderator note: full name of Lenovo employee removed per forum rules: Lenovo Community Participation Rules

Bump - I continue to try to contact Doris S., my customer complain advocate and she has yet to answer, pick up my phone calls, or respond to any of my emails. Does anyone have contact information for an alternative customer complaint advocate or a supervisor in the department?

Where is the customer complaint section on the HP site?

So besides my printer NOT coming with a USB cable, this crooked HP company does not have a complaint section or is it just very hard to find? Is this forrum the only thing that HP has that resembles a customer complaint section? It looks like it's meaningless and exists only to make us think we actualy have a say in what goes on with this corporation.

This forum is not a customer complaint forum. It is a peer to peer support forum where people can come to get help from others like themselves.
If you want to contact HP with an issue see the "Contact HP" link on nearly every HP page.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Would someone tell me where the customer complaint is?

I have bought T520 5 months ago for 2000 pounds.
The rescue and recovery never works, the wifi stopped working after 3 weeks, and the computer can not be shutted down.
To fix the problems, I upgraded my warranty from carry-in to on site, the worst part is I spent 2 weeks and 5 phone calls to upgrade my warranty, the first 2 calls provided me wrong e-mail address, which the custome service blamed this fault on me!
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Solved!
Go to Solution.

Hi Cybabyfish,
Having just done a quick search, i have come across this email address...
[email protected]
Doesn't seem much of a direct complaints line, but having searched, it would seem that many people are finding it difficult to get directly to the complaints team.
The site I found though does give a telephone number as well...
http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/special-offers.workflowhowPro...
Hope that helps?
Thanks
Andrew

Customer Complaints

Hello Gurus,
I need some advice regarding a customer complaints scenario.
Scenario:
Some goods are sold to the customer. The goods are having a warranty of say 6 months. Customer rejects some goods due to some reason in the warranty period and he is eligible for replacement of the same.
I know we can create a returns order and then create a subsequent order
My Question:
How do we set the warranty period for the goods.
How do we make sure that the goods outside the warranty period do not get the replacement and do not get delivered?
Regards
Mahesh

> I need some advice regarding a customer complaints scenario.
> Scenario:
> Some goods are sold to the customer. The goods are having a warranty of say 6 months. Customer rejects some goods due to some reason in the warranty period and he is eligible for replacement of the same.
> I know we can create a returns order and then create a subsequent order
> My Question:
> How do we set the warranty period for the goods.
> How do we make sure that the goods outside the warranty period do not get the replacement and do not get delivered?
Hi Mahesh,
The following link contains the explanation as well process steps for warranties:
[http://help.sap.com/saphelp_47x200/helpdata/en/94/97c1e99b674d919a063c0654ec6983/frameset.htm]
Hope you find it useful.
Regards,
Swapna

Custom '% Work Complete' in project center views

Hi,
My projects typically have two main summary tasks under the project summary task. When calculating the % work complete at the project level, I would like to use the % work complete of one of the summary tasks instead. Also, when I show a tracking gantt in
a project center view, I would like this custom % work complete value to be the progress fill in the tracking gantt bar. Does anyone know of a way to do this?

Hi Steve.Pierce,
You can achieve the 1st part simply enough by using a custom field. The image below should give you enough info assuming you can find your way around MS Project.
For the 2nd part, you'd need to work out a formula that calculates the customised % work complete and puts a end date into a free Finish field (1-10), and then change the progress lines from Actual Start to
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blog |
book | P2O

Not responding to Customer Complaints!Hickory Tree Road/ Peters Creek Location Store

Been a Verizon/Alltel Business account holder for 13 years and always been satisfied until recently. It's bad when a store gives you the District Manager's number and she doesn't repsond to your complaints either. My 17 year old daughter went to a "satellite" store and upgraded her phone which we gave verbal permision for her to do by phone. But then she comes home with two new digital data cards that they told her were free and bill us for subsequently. When I go to return them, they give me one hassle after another and even as of today, it still hasn't been accomplished after numerous attempts. They changed our plan and extended our contracts on all our devices when she upgraded and now no one will even attempt to fix the problem. I have assured them this issue is not going away, I will definitely be getting a lawyer involved now due to the fact that they allowed an underage person to make changes to my account. When all it really would have taken was a simple phone call from the District Manager and someone making the location correct what they should have never done in the first place. I have a long list of complaints all stemming from one visit that occurred when my daughter upgraded her phone. Unfortunately, guess sales commission outweighs good judgement and customer satisfaction with Verizon these days. Beware Do not go to the Hickory Tree Road/Winston Salem Location Store- As a matter of fact, JUST AVOID VERIZON ALTOGETHER!

jeverhart wrote:
Been a Verizon/Alltel Business account holder for 13 years and always been satisfied until recently. It's bad when a store gives you the District Manager's number and she doesn't repsond to your complaints either. My 17 year old daughter went to a "satellite" store and upgraded her phone which we gave verbal permision for her to do by phone. But then she comes home with two new digital data cards that they told her were free and bill us for subsequently. When I go to return them, they give me one hassle after another and even as of today, it still hasn't been accomplished after numerous attempts. They changed our plan and extended our contracts on all our devices when she upgraded and now no one will even attempt to fix the problem. I have assured them this issue is not going away, I will definitely be getting a lawyer involved now due to the fact that they allowed an underage person to make changes to my account. Actually, YOU allowed an underage person to do this when you gave them permission over the phone. No one to blame but yourself.
When all it really would have taken was a simple phone call from the District Manager and someone making the location correct what they should have never done in the first place. I have a long list of complaints all stemming from one visit that occurred when my daughter upgraded her phone. Again, after permission was given by you over the phone as you stated earlier in this post.
Unfortunately, guess sales commission outweighs good judgement and customer satisfaction with Verizon these days. Beware Do not go to the Hickory Tree Road/Winston Salem Location Store- As a matter of fact, JUST AVOID VERIZON ALTOGETHER!
Also it seems you should avoid personal responsibility for your own actions.

How do I edit the content in the notification the customer recieves after submitting an inquiry?

When a customer submits an inquiry they get a stock email reply from BC. A client of mine wants to be able to update the content in this notification, but I haven't been able to find where I can do this.
Here's the default:
Subject: Thank you for your Enquiry
Dear [name],
Thank you for reaching out to us via our website; we'll be in touch as soon as we can.
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Your Name
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I want to change the subject since "enquiry" is not American English. I'd also like the change the "Thank you.." message to something more personalized.
How/where can I do this? I see where I can modify the workflow notification templates for admins on my account, but not the customer notification.

Thank you! I can't believe it was right there in front of my nose this whole time.

Write a conclusion at notification Q1 - Customer Complaint completion

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