Wrong back up with refurbished phone

I had to purchase a refurbished phone last week because of a dead battery. I had backed up all my information to ITunes before I took it in. Somehow the wrong back up is on this phone now. I went into the files and can see the back up I created on that day(before returning it) but it has a little lock beside it. I did not password protect it. How do I get that file on to my Iphone now, I am in desperate need of all the info from the other phone. Thanks, Linda

Phone and iPod touch: About backups
http://support.apple.com/kb/HT1766
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password you can continue to do backups and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you will have to do a full software restore and when prompted by iTunes to select the backup to restore from, choose "Set up as a new device".

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Hey jojo-10!
Here is an article for you that can help you troubleshoot this issue with your iPhone:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Thanks for coming to the Apple Support Communities!
Regards,
Braden

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Welcome to the user to User Technical Support Forum provided by Apple.
For your issue... See here...
Contacting Apple World Wide for Support and Service
http://support.apple.com/kb/HE57
Apple Warranty > http://www.apple.com/legal/warranty/
iPhone Warranty > The warranty is only valid in the country of original purchase... Except for EU Countries...

Is there something wrong with my phone or charger?

Whenever I plug in my phone to my charger it keeps on charging on and off. I thought that their was something wrong with my charger so then I used my moms charger and the same thing happened my iPhone 4s And the chargers are also new... Is their something wrong with my phone or my charger? It also happens when I plugged it in my laptop.... Why is this happening??

The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore from Backup... Restore as New...
Restarting your device
1) Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
2) Press and hold the Sleep/Wake button until the Apple logo appears.
Follow these steps to reset your device
Note: Reset your device only if it is no longer responding and the steps above do not work.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414

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Thanks.
PS my lap top is running the new windows 8.

Hi,
Start Here:
http://www.apple.com/support/iphone/assistant/phone/
And See Here:
http://www.apple.com/support/iphone/syncing/

Iphone 4s wont sync when I connect it to the pc( not apple). It is connected as it comes up on itunes but when I try to sync it with apps/ music etc it wont. I am doing something wrong or is it a mistake with the phone.

My iphone 4s wont sync when I connect it to the pc( not apple). It is connected as it comes up on itunes but when I try to sync it with apps/ music etc it wont. I am doing something wrong or is it a mistake with the phone. I am still able to download apps and music from itunes on my phone though.
I already restored it but that didn't help.
TIA for any replies.

iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup?

Wrong back up with refurbished phone

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