Wrong Contribute Setup Password

I'm creating a Contribute Connection Key in Contribute 4 and when I send it to a client who's using Contribute 2 and they get this error message after entering the correct password:
You entered the wrong Contribute Setup Password.
You have 2 more times to enter the correct password.
I know for a fact that they are entering the correct password as they're in the next room. Has anyone run across this problem before? Any help will be greatly appreciated.
-Regards, Andrew.

403 views in like 8 months and no reply... cmon hp

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Wrong Contribute Setup Password

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