Wrong credit card info needs updating to pay yearly payments for 100 GB online storage

How do I get the new credit card info into my account detail.  I have tried for hours but have not found how to make this entry.  Don T.

This is a user to user forum: you aren't talking to Apple here and we can't help you. You need to contact Support. Go to https://expresslane.apple.com ; select 'iTunes', and then 'iTunes Store'.

Similar Messages

  • My credit card info needed updating and now it says to contact apple support?

    How do I contact apple support to set up my credit card information?  I received a email that my account was changed and it wasn't me so I reset my password and attempted to enter my credit card info for my account. It kept saying account not verified and now it won't let me do anything and says contact apple support. How do I do that?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • The credit card info on the account has changed but for some reason there is no option for me to make the changes.  In addition, cloud has stopped working and all other programs that need to be updated cannot be.

    the credit card info on the account has changed but for some reason there is no option for me to make the changes.  In addition, cloud has stopped working and all other programs that need to be updated cannot be??

    Make sure that EVERY DETAIL is the same in every place you enter your information
    -right down to how you spell and punctuate the parts of your name and address
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -email address https://forums.adobe.com/thread/1446019
    -http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

  • HT5035 Why is my credit card info needed if I have an iTunes balance?

    Why is my credit card info needed if I have an itunes balance?

    It is part of the Verification process.
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • My sister bought a 16GB iPod touch 5 and went thru all the steps to set up but then realized it didn't have a camera. So we clicked reset and erase all contents and settings. This does mean her credit card info is erased right?? Thanks for your help.

    My sister bought a 16GB iPod touch 5 and went thru all the steps to set up but then realized it didn't have a camera. So we clicked reset and erase all contents and settings. This does mean her credit card info is erased right?? Thanks for your help.

    Welcome to Apple Support Communities
    When you erase an iPod touch, your information, apps and settings are deleted and iOS is back to factory settings. If she wanted an iPod touch with camera, she should return it after erasing it. Note that the iPod touch doesn't store her credit card information

  • The iCloud seems to have the wrong credit card info on my mac

    On my Mac Pro, I go to iCloud Preferences to try to change an old credit card reference.
    Account details gives four choices, the last is "Payment". But the card it shows is obsolete. It has been changed. That account is no longer valid.
    iCloud help says to press the "Manage" button, but all that does is give me options for buying more cloud storage.
    The old credit card is in a box with zero options to interact with it.
    So where in my account do I actually get to update credit card info?

    Thanks. I guess Apple has some pages to clean up. Their instructions are obsolete and their records aren't kept up to date. Confusing, that.
    You've been most helpful.

  • How did Adobe auto update my credit card info??

    Hi, I have an issue with Adobe currently. This has happened twice now during my one-year CC subscription. I had to cancel my credit card due to fraudulent charges not associated with Adobe and as a result wasn't able to update my credit card info or make my payment because I hadn't received my new credit card yet. I received my new card on Monday and TODAY, I received an email saying this:
    Per your request, we have reactivated your subscription to Creative Cloud. It's a pleasure to welcome you back! Sign in to access all your membership features.
    I logged in to my Adobe account to see that I had been successfully charged my monthly amount and even verified that I had been through my bank account. The disturbing issue is that I NEVER logged in and updated my credit card info with Adobe to make this payment, I never authorized this payment, nor did I request my account to be reactivated.
    HOW DID ADOBE GET MY NEW CREDIT CARD INFORMATION??
    This happened previously as well and I just shrugged it off as me forgetting that maybe I had updated my card info, but this time, I know for sure that I didn't. So again, how was my new credit card information obtained by Adobe? This makes me want to forego using Adobe products ever again if no one can give me a clear answer to this.

    This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help

  • HT1918 System will not allow me to update my credit card info, will not accept new data

    i tried to edit my credit card info by updating the expiration date and security code but the system will not allow me to save changes

    Any error code? Billing address has to match, etc.

  • App store keeps asking for my credit card info for free apps!??

    Every time I go to get a free app, I keep getting asked for my credit card info to be updated. If it's free, why is my credit card info needed!?? I don't want to get charged, so I cancel out of the credit card request, it's not worth trying to get unwanted charges taken off. I would write to Apple but for some strange reason they refuse to use email for help. So, guess I will just try here.
    Thanks,
    Jim

    Hello All,
    Even I do faced same issue on my iphone 5 recently, because I had updated my credit card details while purchasing 'whats app'. Later on if I try do down load free apps, it started asking me verify payment info..I got frustrated and tried to remove apple id and create the same id and reset networksettings, but issue not resolved.!!
    Possible scenarios of it occures:
    1. While creating your apple id you might have given credit card info an dlater that got modified/expired
    2. Once you buy anything by using credit card that info will be updated to your apple id, so it asks every time
    Resolution:
    Just remove your credit card details from payment information
    setting > icloud > account > payment information -- remove ur credit card info , done done
    Then try to download free app, it will only asks for apple password, It will not ask for 'payment verification'
    Thank you
    Krish

  • How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

    how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

    You must contact iTunes support to get the problem resolved.
    http://www.apple.com/support/itunes/contact/
    If there is a problem with your account or payment info, you cannot
    download anything (including free apps or updates) until the matter
    is resolved.
    In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros.    http://support.apple.com/kb/HT5552

  • HT1918 I updated my credit card info and it tells me I need to contact iTunes support ?

    I updated my credit card info and I get a contact iTunes support message to finish transaction

    You need to do as requested and Contact iTunes Customer Service...
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT1918 I need to update my credit card info

    when trying to update my credit card info I get the message "my credit card is declined" or similar. How can I update my card expiry date & security number?  the program wont allow me to do this.

    iTunes support : http://www.apple.com/support/itunes/contact/

  • Need to know how to prevent credit card info going to wrong e-mail address I mistyped when donating to an add-on programmer?

    When I saw the confirming message of my contribution (made by credit card), the email address I entered was mistyped. How do I prevent the erroneously typed e-mail address from getting my credit card info, or for that matter, how do I prevent/correct the email address to be used for confirming my contribution?

    Once a message has been sent, it is gone. As to what the receiver does
    with the message . . . . . Try sending another message to correct your
    information and request a response.

  • I need to move country from Hong Kong to Australia (dont have HK credit cards now) - but dont know how to do this, then to update all new credit card info for Australia base

    How do I change countries from Hong Kong to Australia (as I dont hold HK credit cards)
    Once I have done that I can then put in new credit card info for itunes.
    Thanks Neil

    Settings>iTunes and App Stores>Apple ID
    Tap your ID
    Tap View Apple ID
    Enter your password
    Go to country/region in the popup window to change the store

  • How do i delete my credit card info from my phone. because it wont let me update or download apps because i only have 50 cents on the card

    how do i delete my credit card info from my phone. because every time i try to update or download apps it wont let me because i only have 50 cents on my card. so i need help now before i smash this ****** *** phone and go with a galaxy s5

    This does not make much sense.
    Please explain.
    Are you getting an error message?  What does it say?

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